SPOTLIGHT: How to Manage Aggressive People in the Workplace with Dr. Shawn T. Smith
The Gartner Talent Angle · Gartner
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Show Notes
Shawn T. Smith is a clinical psychologist in Denver, Colorado, and the author of five books, including Surviving Aggressive People and The User's Guide to the Human Mind.
Aggressive people can lay a dark cloud of negative energy over any workplace, from the manufacturing line to the boardroom. Listen to this podcast to hear Shawn Smith--a clinical psychologist and the author of Surviving Aggressive People--share time-tested methods for conflict management historically reserved for law enforcement, psychologists, and other professionals working the frontlines of emotionally charged situations.