SPOTLIGHT: Empathetic Negotiating with Chris Voss (20 Min)
The Gartner Talent Angle · Gartner
June 12, 201822m 40sbonus
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Show Notes
What anyone desires most is to be understood and respected. Chris Voss shares techniques that work in the boardroom every bit as well as across the high stakes world of hostage negotiations. Kidnappers, however ill-intentioned, are prone to the same human reasoning as the rest of us.