Season 3 · Episode 69
How to Manage Aggressive People with Dr. Shawn T. Smith
The Gartner Talent Angle · Gartner
October 22, 201856m 14s
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Show Notes
Aggressive people can lay a dark cloud of negative energy over any workplace, from the manufacturing line to the boardroom. Listen to this podcast to hear Shawn Smith--a clinical psychologist and the author of Surviving Aggressive People--share time-tested methods for conflict management historically reserved for law enforcement, psychologists, and other professionals working the frontlines of emotionally charged situations.