The Gartner Talent Angle

HR leaders are still experimenting with ways to support collaboration, connectivity and performance in response to a transforming global work environment. Martha Delehanty, Chief People Officer at Commvault, joins the Talent Angle and shares insights on how to equip employees for ongoing success to help leaders sustain high performance across the organization. She identifies the opportunities and challenges brought on by shifts in the nature of knowledge work. Martha explains how one-size-fits-all approaches can fail to unlock true capacity expansion and discusses habits HR leaders can adopt to declutter work at their organization. Martha Delehanty is the Chief People Officer of Commvault. Martha uses her decades of human resources experience at Verizon Operations and Verizon Wireless to guide and coach Commvault team members to build fantastic, life-changing careers — all while helping ensure that Commvault is a naturally relevant contributor to customers' value chain. Martha earned her bachelor's degree in psychology from Mount Holyoke College and master's degree in business from the University of Texas. Peter Aykens is the chief of research for Gartner's HR practice. He is responsible for building and leading research teams within the practice to address clients' key initiatives. Before his current role, he spent over 25 years at Gartner leading research teams focused on banking and financial services strategy, producing numerous studies that addressed business strategy, channels, marketing, customer experience and product challenges. He holds a bachelor's degree in political science from St. Olaf College; a master's degree in international politics from Aberystwyth University (formerly known as the University College of Wales, Aberystwyth); and a master's degree and a doctorate in political science from Brown University.

From the emergence of GenerativeAI to widespread adoption of hybrid work, HR leaders are increasingly called upon to lead their organizations through uncertainty. Authors Nathan Furr and Susannah Harmon Furr join the Talent Angle to explain why uncertainty should be associated with opportunity, not anxiety. They detail how organizations can navigate uncertainty to drive transformation and innovation, and offer tools to help HR leaders develop the "uncertainty ability" in leaders and managers. Nathan Furr is a Professor of Strategy at INSEAD, where he teaches innovation and technology strategy. Nathan earned his PhD from the Stanford Technology Ventures Program at Stanford University and has written five books and over seventy articles on innovation, technology, and transformation. Susannah Harmon Furr is a designer and art historian and founded a women's clothing line inspired by her research. She is currently creating a hope accelerator in Normandy, France to teach regenerative ecosystems and transformation for individuals and families. Nathan and Susannah are coauthors of The Upside of Uncertainty (HBR Press July 2022). Jessica Knight is a vice president of research in the Gartner HR practice. She leads research teams to identify best practices and new opportunities to address HR executives' most urgent challenges. Her areas of focus include employee experience, organizational culture, change management and the future of work.

Organizations today are grappling with how to manage the merging of peoples' work and personal lives. With many organizational processes and structures not fully accounting for the human impact they have on their employees' lives, organizations are now looking for a better approach to the way we work. Peter Aykens and Sari Wilde, two leaders of the Gartner HR practice, offer a new, human-centric, approach that they argue will foster creativity and engagement among employees, ultimately delivering the best results for their organization. Peter Aykens is the chief of research for Gartner's HR practice. Peter is responsible for building and leading research teams within the practice to address clients' key initiatives. Before his current role, he spent over 25 years at Gartner leading research teams focused on banking and financial services strategy, producing numerous studies that addressed business strategy, channels, marketing, customer experience and product challenges. He holds a bachelor's degree in political science from St. Olaf College, a master's degree in international politics from Aberystwyth University (formerly known as the University College of Wales, Aberystwyth) and a master's degree and a doctorate in political science from Brown University. Sari J Wilde oversees peer and practitioner research in the HR practice. She holds a bachelor's degree from Barnard College, Columbia University and a master's degree in industrial and organizational psychology from New York University. Caroline Walsh is a managing vice president in Gartner's HR practice. Her teams help HR leaders build and execute talent, diversity, rewards, and learning strategies and programs. Caroline has also led Gartner research teams on commercial banking strategy and leadership. She holds a bachelor's degree in East Asian studies from Columbia University, and a master's degree in public affairs from Princeton University.

The mandate for and position of HR have evolved since the COVID-19 pandemic began, and these trends are only accelerated by continually shifting employee expectations. Lynanne Kunkel, chief HR officer (CHRO) of Vail Resorts and member of Gartner's CHRO Global Leadership Board, shares her vision for how the HR function can strive for excellence while facing ongoing pressures in this new environment. She urges HR functions to develop capabilities like change leadership and human-centered experience design. She also discusses how HR can engage with other business leaders to become more integrated and aligned to strategic business outcomes. Lynanne Kunkel is the CHRO for Vail Resorts. Prior to joining Vail Resorts in 2017, Lynanne served in various executive positions for Whirlpool, most recently as senior vice president of global HR. Throughout her career, she has led all aspects of HR to deliver enhanced business performance in areas that include business HR, talent acquisition, talent management, leadership development, organizational effectiveness, diversity and inclusion, and talent analytics. Peter Aykens is the chief of research for Gartner's HR practice. He is responsible for building and leading research teams within the practice to address clients' key initiatives. Before his current role, he spent over 25 years at Gartner leading research teams focused on banking and financial services strategy, producing numerous studies that addressed business strategy, channels, marketing, customer experience and product challenges. He holds a bachelor's degree in political science from St. Olaf College; a master's degree in international politics from Aberystwyth University (formerly known as the University College of Wales, Aberystwyth); and a master's degree and a doctorate in political science from Brown University.

There are three key changes impacting today's labor market – a changing workforce composition, evolving attitudes towards work, and new tools and technologies to empower employees and candidates. HR leaders must understand the implications of these changes as they set talent strategies and build out capabilities for their organizations. Gad Levanon, Chief Economist of the Burning Glass Institute, joins the Talent Angle to discuss evolving dynamics in the labor market and offer practical recommendations to HR leaders. He explains how organizations must pull a variety of levers, from technology to rewards and learning programs, at the same time to gain an edge in the talent market. Gad Levanon is Chief Economist of The Burning Glass Institute. Previously, Gad was with The Conference Board where he was founder of the Labor Market Institute and led the Help Wanted OnLine© program. His research focuses on trends in US and global labor markets, the US economy, and their impact on employers. Prior to The Conference Board, he worked at the Israeli Central Bank. He received his PhD in economics from Princeton University and holds undergraduate and master's degrees from Tel Aviv University. Dion Love is a vice president of research and advisory services at Gartner. He's a labor market expert, focusing on global labor market trends and what they mean for organizations' talent and business strategies, as well as broader social and economic issues. In his work at Gartner, Dion advises clients on key aspects of talent acquisition, including talent acquisition function planning and management, talent needs definition and internal recruiting, employment branding and recruitment marketing, and talent sourcing and selection. He has co-authored more than 12 strategic research studies at Gartner. His work has been featured in the Harvard Business Review and industry publications, as well as Gartner HR Leaders Monthly and Smarter With Gartner.

The proliferation of remote and hybrid work has forced managers and HR leaders to rethink how they keep tabs on workforce productivity. Meanwhile, emerging technologies like Generative AI have raised expectations for what future productivity can look like. While productivity has always been elusive to define and measure in the context of knowledge work, today's environment has further challenged organizations to develop new strategies. Paulo Pisano, Booking Holdings CHRO, joins the Talent Angle to offer his perspective on HR's role in boosting productivity. Touching on the linearity of work and the relationship between stress and performance, he shares actionable guidance for HR leaders looking to harness the full potential of their workforce. As Chief HR Officer for Booking Holdings, Paulo is leading the company's efforts to develop an integrated long-term strategy in the People, Organization and Diversity, Equity and Inclusion spaces. Paulo and team are committed to fostering a workplace environment where every employee can do their best work. Paulo joined in 2020 as Chief People Officer for Booking.com and was previously Chief People Officer at Galp. In the last several years, he has been actively engaged in the fields of learning and education through board and advisory roles in organizations such as Singularity University, Teach for All and Stir Education. Peter Aykens is the chief of research for Gartner's HR practice. Aykens is responsible for building and leading research teams within the practice to address clients' key initiatives. Before his current role, he spent over 25 years at Gartner leading research teams focused on banking and financial services strategy, producing numerous studies that addressed business strategy, channels, marketing, customer experience and product challenges. He holds a bachelor's degree in political science from St. Olaf College, a master's degree in international politics from Aberystwyth University (formerly known as the University College of Wales, Aberystwyth), and a master's degree and a doctorate in political science from Brown University.

The rapid proliferation of HR technology has presented exciting opportunities while forcing HR leaders to make some difficult choices. Marcia Morales-Jaffe offers a path forward and shares insights from her experience as the former chief people officer of PayPal and World Fuel Services. Morales-Jaffe outlines how HR leaders can make the most of their technology investment and discusses the role that manager development, culture and change management play in the success of HR technology. Marcia Morales-Jaffe is a retired chief HR officer (CHRO) and emeritus member of the Gartner CHRO Global Leadership Board. She currently serves as senior advisor at McKinsey & Company's People & Organizational Performance Practice. Until 2017, Marcia was SVP, chief people officer at PayPal, where she played an integral role in shaping culture and advancing its transformational business vision and social mission. Peter Aykens is chief of research in Gartner's HR practice. He is responsible for defining research coverage within the practice and building and leading research teams addressing client's key initiatives. In prior roles at the firm, he spent over 25 years leading research teams focused on banking and financial services strategy, producing numerous studies that addressed business strategy, channel, marketing, customer experience and product issues in financial services. He holds a Bachelor of Arts in political science from St. Olaf College; an MSc.(Econ) degree in international politics from the University College of Wales, Aberystwyth; and a Master of Arts and a doctorate in political science from Brown University.

According to the 2020 Gartner Well-Being Benchmarking Survey, 70% of companies have introduced new well-being benefits or increased the amount of existing well-being benefits in response to the COVID-19 pandemic. To sustain momentum in developing a healthy workforce, organizations must continue to create an environment where employees value well-being. Dr. Richard Safeer, author of "A Cure for the Common Company," joins the Talent Angle to make the case that organizations should go beyond well-being programs to create a culture of well-being. He offers practical guidance to help HR leaders establish the norms and environment that supports workforce health. Dr. Richard Safeer, MD, currently serves as the Chief Medical Director of Employee Health and Well-Being for Johns Hopkins Medicine, where he leads the Healthy at Hopkins employee health and well-being strategy. Richard released "A Cure for the Common Company: A Well-Being Prescription for a Happier, Healthier, and More Resilient Workforce" in January 2023 with publisher Wiley. Previously, he was the medical director of preventive medicine for CareFirst BlueCross BlueShield in Baltimore, Maryland. Jessica Knight is a vice president of research in the Gartner HR practice. She leads research teams to identify best practices and new opportunities for addressing HR executives' most urgent challenges. Her areas of focus include employee experience, organizational culture, change management and the future of work.

As employees rethink the role that work has in their lives, organizations must similarly reimagine how they engage and retain employees. Author and commitment expert Joe Mull makes the case that employees do a great job when they believe they have a great job. Mull joins the Talent Angle to share insights from his book "Employalty: How to Ignite Commitment and Keep Top Talent in the New Age of Work." He discusses how key employment value proposition (EVP) aspects such as compensation, workload and flexibility help create a destination workplace. Joe Mull is the author of three books including "No More Team Drama" and "Employalty: How to Ignite Commitment and Keep Top Talent in the New Age of Work." He is the founder of the BossBetter Leadership Academy and hosts the popular podcast Boss Better Now. Joe has appeared as an expert in multiple media outlets, including Forbes, the International Business Times, ABC, CBS, NBC, FOX, and Good Morning America. Brent Cassell is a vice president of advisory in Gartner's HR practice, and he has spent the past 19 years in Gartner's HR and CIO practices. His job is to help clients find the research they need, to help them understand that research, and to coach them through the implementation of those best practices in their own organizations. Brent is the contributing editor of the HR Leaders Monthly journal. In 2022, he won Gartner's award for Outstanding Thought Leadership for his work on Redesigning Work for the Hybrid World.

As organizations continue to face fierce competition for talent, HR leaders have upheld internal mobility as a lever to retain talent, yet many employees remain unaware of the career opportunities in their organization. In this episode of the Talent Angle, Helen Tupper illustrates how championing squiggly careers — or nonlinear career paths — can deliver on the promise of internal mobility by giving employees relevant and engaging opportunities. By intentionally empowering talent to apply their skills across a diverse set of experiences, HR leaders can create meaningful careers for individuals while also serving the needs of the organization. Helen Tupper is the co-founder and CEO of Amazing If, a company with an ambition to make careers better for everyone. Together with her business partner Sarah Ellis, she is the author of two Sunday Times bestsellers: "The Squiggly Career" and "You Coach You." Their "Squiggly Careers" podcast is the U.K.'s No. 1 careers podcast, and their TEDx talk "The Best Career Path Isn't Always a Straight Line" has over 1.5 million downloads. Helen also works as a trustee for Working Families, a U.K. charity with a mission to support families and caregivers with their work and life commitments. Prior to Amazing If, she held leadership roles for Microsoft, Virgin and BP and was awarded The Financial Times and 30% Club's Women in Leadership MBA Scholarship. She is mum to Henry and Madeleine and lives with her husband in Buckinghamshire. You can find her on Instagram @amazingif. Dion Love is a vice president of research and advisory services at Gartner. He's a labor market expert, focusing on global labor market trends and what they mean for organizations' talent and business strategies, as well as broader social and economic issues. In his work at Gartner, Dion advises clients on key aspects of talent acquisition, including talent acquisition function planning and management, talent needs definition and internal recruiting, employment branding and recruitment marketing, and talent sourcing and selection. He has co-authored more than 12 strategic research studies at Gartner. His work has been featured in the Harvard Business Review and industry publications, as well as Gartner HR Leaders Monthly and Smarter With Gartner.

As members of Gartner's CHRO Global Leadership Board, Medtronic's Carol Surface and GE's Kevin Cox were both involved in creating the original Model of the World-Class CHRO in 2017. They join host Peter Aykens on the Talent Angle to discuss what's changed in the recent update. They reflect on what originally inspired them to create the model, its legacy to date, and why it was due for a revision. In breaking down Chapter 2 of the model, Carol and Kevin share what's remained the same for the chief HR officer (CHRO) role alongside what must be added to address today's realities. The CHRO Global Leadership Board, convened by Gartner, is composed of CHROs from the world's top companies with deep expertise in HR, talent management and executive leadership. Carol Surface was recently appointed chief people officer at Apple, a role she will start in March 2023. Since 2013, she has served as executive vice president and CHRO at Medtronic, a global healthcare technology leader with 95,000-plus employees. Previously, Carol was executive vice president and CHRO at Best Buy and held a series of human resources leadership roles at PepsiCo, including chief personnel officer for PepsiCo International. In 2020, Carol was elected as Fellow of the National Academy of Human Resources (NAHR). She earned a Ph.D. in industrial/organizational psychology from Central Michigan University. Kevin Cox is the CHRO for General Electric. Kevin leads GE's global HR organization, including talent management, leadership development, total rewards and employee relations. Prior to GE, Kevin served as the CHRO at American Express for 14 years. Previously, he spent 16 years at PepsiCo and the Pepsi Bottling Group, where he held positions leading strategy, business development, technology and HR. In 2009, Kevin was elected as Fellow of the National Academy of Human Resources (NAHR). He holds a master's degree in labor and industrial relations from Michigan State University and a Bachelor of Arts from Marshall University.

The 4-day work week has gained momentum in recent years, but has not yet entered the mainstream. Alex Soojung-Kim Pang, Global Programs Director at 4 Day Week Global, joins the Talent Angle to explain why organizations should consider experimenting with new ways of working. He highlights the importance of rest for human creativity and problem solving, and outlines how a shortened work week can unlock human potential to benefit both employers and employees. Alex Soojung-Kim Pang a leading voice in reduced hours working. He is the author of three books exploring how companies and individuals can better integrate rest, creativity, and focus into digital-age lives and work. Before joining 4 Day Week Global, Alex was a research director at the Institute for the Future and senior consultant at Strategic Business Insights, and lectured at Oxford University, Stanford University, and UC Berkeley. Alex received a Ph.D. in history and sociology of science from the University of Pennsylvania. Brent Cassell is a VP, Advisory at Gartner, where he has worked for the past 18 years in both the HR and CIO Research Groups. His job is to help clients find the research they need, to help them understand that research, and to coach them through the implementation of those best practices in their own organizations. Currently, his research focuses on the Future of Work and Total Rewards. In 2022, he won Gartner's award for Outstanding Thought Leadership for his work on Redesigning Work for the Hybrid World. He is also the Contributing Editor of HR Leaders Monthly and the Co-Host of the Talent Angle podcast.

The hybrid world has upended traditional norms around the role of the office. Author Julia Hobsbawm joins the Talent Angle to discuss how talent management leaders can apply the insights from her book, "The Nowhere Office: Reinventing Work and the Workplace of the Future," to take advantage of the emerging opportunities created by hybrid ways of working. Hobsbawm argues we are in a new era of work — marked by unclear boundaries and changing attitudes — and she shares advice on what organizations should do as they continue to shape the role of the office in this new era. She looks to the past at how earlier innovations in knowledge work changed offices and to the future at how physical spaces will support employees in sustained performance. Julia Hobsbawm is an award-winning business author and futurist of work who writes the "Working Assumptions" column for Bloomberg's Work Shift. The author of the acclaimed book "The Nowhere Office: Reinventing Work and the Workplace of the Future," she was a founder of the U.S.-led Workforce Institute, was chair of the inaugural U.K. Demos Workshift Commission, and now co-hosts the popular podcast, "The Nowhere Office." Julia is the author of six books, including the award-winning "The Simplicity Principle," and she was awarded an OBE in the late Queen Elizabeth II's Birthday Honours List in 2015 for services to business. She regularly consults for and speaks to corporations, governments and changemakers around the world. Jessica Knight is a vice president of research in the Gartner HR practice. She leads research teams to identify best practices and new opportunities for addressing HR executives' most urgent challenges. Her areas of focus include employee experience, organizational culture, change management and the future of work.

Technology is advancing at a breakneck speed, presenting both new opportunities and challenges for organizations. Ismat Duckson Aziz, Kemper CHRO and Chief Administrative Officer, joins the Talent Angle to discuss how CHROs can shape the technology strategy of their organization. She explains how CHROs can overcome the anxiety that comes with diving into the rapidly changing environment of technology, and assert themselves as drivers of enterprise innovation. Ismat Duckson Aziz is the Chief Human Resources Officer (CHRO) and Chief Administrative Officer of Kemper. Ismat has more than 25 years of HR experience, most recently serving at U.S. Bank as Chief Advocacy Officer. Previous roles include CHRO for Sprint, CHRO for Sam's Club, and senior HR roles at Sears Canada and MDS Pharma Services. Ismat earned a master's of business administration from Ivey Business School at Western University in Canada and completed her undergraduate work at the University of Toronto. Ismat holds certifications in board governance and HR internationally. Jessica Knight is a vice president of research in the Gartner HR practice. She leads research teams to identify best practices and new opportunities to address HR executives' most urgent challenges. Her areas of focus include employee experience, organizational culture, change management and the future of work.

As the global workforce continues to age, it is increasingly vital for organizations to have both efficient succession plans and effective knowledge sharing between their employees. Julie Berko, Director of the Office of Human Resources at the National Institutes of Health (NIH), joins the Talent Angle to discuss how organizations can leverage data to enable knowledge sharing and simplify succession planning. She also explains how organizations can identify future skills needs and build strategies to develop them. Julie Berko boasts more than 30 years of human resources experience, honored with the 2022 Presidential Rank Award. A Hodgkin's lymphoma survivor, she champions workplace flexibilities and employee well-being. Julie pioneered the FAA's Work/Life program and geriatric care management. At NIH, she instituted the Leave Bank program, Maxiflex, and telework expansion, meeting 100% employee needs. Her initiatives fostered diversity, inclusion, and swift response to COVID-19, enabling quick transition to maximum telework for 75% of the workforce. Julie served on the NIH Child Care Board, Health and Wellness Council, and co-chaired the 2023 Federal Human Capital Collaborative Forum. She holds a master's degree in public administration from American University and a bachelor's degree in sociology from Howard University. Peter Aykens is the chief of research for Gartner's HR practice. Peter is responsible for building and leading research teams within the practice to address clients' key initiatives. Before his current role, he spent over 25 years at Gartner leading research teams focused on banking and financial services strategy, producing numerous studies that addressed business strategy, channels, marketing, customer experience and product challenges. He holds a bachelor's degree in political science from St. Olaf College, a master's degree in international politics from Aberystwyth University (formerly known as the University College of Wales, Aberystwyth) and a master's degree and a doctorate in political science from Brown University.

Drawing on their professional and academic experience, Ravin Jesuthasan and John Boudreau argue the current work "operating system" is increasingly unable to meet the needs of employees and employers. They join the Talent Angle to discuss their new book, Work Without Jobs: How to Reboot Your Organization's Work Operating System, and the opportunities for HR to shape a new vision for the future of work. Jesuthasan and Boudreau propose a new work "operating system" based on deconstructed work and deconstructed talent that would ultimately lead to a more human-centric approach to work. In their new vision for the future of work, they emphasize the importance of developing capabilities that will enable organizations to redesign and reinvent work and the employee experience. Ravin Jesuthasan is the global leader of Mercer's Transformation Services business. He has led multiple research efforts on the global workforce, the emerging digital economy, the rise of artificial intelligence and the transformation of work. Ravin has led numerous research projects for the World Economic Forum including many of its ground-breaking studies on the transformation of work and the global workforce. He is a regular participant and presenter at the World Economic Forum's annual meeting in Davos and is a member of the forum's Steering Committee on Work and Employment. He is the author of the books Transformative HR (Wiley, 2012), Lead The Work: Navigating a World Beyond Employment (Wiley 2015), Reinventing Jobs: A 4-Step Approach to Applying Automation to Work (HBR Press, 2018) and the Wall Street Journal bestseller; Work Without Jobs: How to Reboot Your Organization's Work Operating System (MIT Press, 2022). Dr. John Boudreau is recognized worldwide as a leading evidence-based visionary on the future of work and organization. Dr. Boudreau is Professor Emeritus of Management and Organization and a Senior Research Scientist with the Center for Effective Organizations, at the Marshall School of Business, University of Southern California. For 40 years, he has conducted breakthrough research on the bridge between work, superior human capital, leadership and sustainable competitive advantage. His research addresses the future of work and the global HR profession, work automation, HR measurement and analytics, decision-based HR, executive mobility, HR information systems and organizational staffing and development. Dr. Boudreau helped to establish and then directed the Center for Advanced Human Resource Studies (CAHRS) at Cornell University, where he was a professor for more than 20 years Peter Aykens is chief of research in Gartner's human resources practice. He is responsible for defining research coverage within the practice and building and leading research teams that address clients' key initiatives. In prior roles at the firm, he spent over 25 years leading research teams focused on banking and financial services strategy, producing numerous studies that addressed business strategy, channels, marketing, customer experience and product issues in financial services. He holds a bachelor's degree in political science from St. Olaf College; a master's degree in international politics from the University College of Wales, Aberystwyth (now known as Aberystwyth University); and a master's degree and a doctorate in political science from Brown University.

Dart Lindsley, the head of global process excellence for people operations at Google, joins the Gartner Talent Angle to share why he thinks work is one of the least designed products on the market today. Dart argues that if HR leaders applied design principles to work they would view employees not as inputs to production but rather as customers buying the experience of work. This reframing of the relationship between the organization and the employee can help managers rethink how to approach their roles and help HR more precisely shape the employee experience. Dart Lindsley leads Global Process Excellence for People Operations at Google. Before joining Google, Dart led the Human Resources Transformation Planning and Analysis organization for Cisco Systems. While at Cisco, Dart founded the business architecture and experience design teams. By focusing these two very different disciplines on questions of talent, Dart and his team came to an important insight: employees can be framed as customers of work, and employers therefore must sell work as a product. Ever since, Dart has been using tools from marketing and product design to delve into what people really want from work and ways in which companies can build and deliver an extraordinary work-experience product. Aaron McEwan is a behavioral scientist, psychologist and futurist. As vice president of research and advisory for Gartner's HR practice, Aaron provides strategic advice to the world's leading companies on the future of work and talent and helps leaders manage their most critical relationships across the c-suite and board. Alongside his current role, Aaron is a Fellow of the Australian Human Resources Institute, serves on the national committee for the Australian Psychological Society's Interest Group in Coaching Psychology and is an Associate of Macquarie University's Centre for Workforce Futures. He was recently named a Top 100 Global HR Influencer and one of 5 HR Leaders to Follow in 2022. *This episode is an excerpt taken from our 2022 interview.

Mark C. Crowley joins the Gartner Talent Angle to discuss why today's unparalleled workplace challenges prompted him to release a second edition of his book, "Lead from the Heart: Transformational Leadership for the 21st Century" more than a decade after it was first published. Backed by scientific findings on employee motivation, Crowley outlines common misconceptions about leading from the heart. And drawing on examples from his own experience, he shares practical advice for how to effectively implement this type of leadership at an organization. Mark C. Crowley is the author of "Lead From The Heart: Transformational Leadership For The 21st Century." The second edition debuted in August 2022 as an "Amazon #1 Release," and his book has been taught in nine American universities. Mark is a regular columnist for Fast Company Magazine and has been published in USA Today, Reuters, Forbes, the Stanford Social Innovation Review, the Huffington Post, Gallup & the Seattle Times. Mark spent over 20 years in the world of Financial Services. He held two national level positions at one of America's largest financial institutions where he was named "leader of the year". Mark proved that deeply caring about and supporting people, and thereby positively affecting employee's hearts had a profound effect on motivating their sustained engagement, loyalty and productivity. *This episode is an excerpt taken from our 2022 interview.

As many organizations struggle to keep pace with technological innovations, digital transformation is a top priority. Gerald Kane, professor of information systems at the University of Georgia's Terry College of Business, joins the Gartner Talent Angle to explore the opportunities these digital disruptions create and to inspire HR leaders to approach digital transformation with confidence. He explains how people and processes, not just technology, are crucial to successful digital transformation, and emphasizes the need for leaders to have growth mindsets and to continually learn while building adaptability in their organizations. Dr. Gerald C. Kane is a Professor and the C. Herman and Mary Virginia Terry Chair in Business Administration at the Terry College of Business at the University of Georgia. He researches and teaches about how companies can understand and respond to digital disruption to undergraduate, graduate, and executive education students worldwide; and he has published over 100 papers, articles, and reports on these topics. He has written two books for MIT Press: The Technology Fallacy: How People are the Real Key to Digital Transformation and the The Transformation Myth: Leading Your Organization Through Uncertain Times. *This episode is an excerpt taken from our 2022 interview.

Author Caleb Gardner argues that while change has been constant for some time, organizations are still unprepared to address it. In his latest book, "No Point B: Rules for Leading Change in the New Hyper-Connected, Radically Conscious Economy," Gardner lays out his vision for how organizations should approach change in the new environment. The founder of the consulting firm 18 Coffees joined the Gartner Talent Angle Podcast to share examples of organizations undergoing transformation, and he extols the virtues of effective communication, adaptive capability and revised assumptions. Caleb Gardner is the co-founder of innovation consulting firm 18 Coffees and author of the new book, "No Point B: Rules for Leading Change in the New Hyper-Connected, Radically Conscious Economy." Caleb's career has spanned from working at Edelman and Bain & Company to running U.S. President Barack Obama's Twitter account. Caleb's insights about building more ethical and effective companies have been featured in publications such as NBC News, Wired, Crain's, BBC News and Cheddar News. *This episode is an excerpt taken from our 2022 interview.

Entering 2024, executives face a volatile business environment, sustained talent shortages, rapid technological advancements and a workforce with intense change fatigue. As organizations seek to capitalize on new opportunities in the year ahead, CHROs must help navigate unforeseen challenges and difficult tradeoffs. In this episode of the Talent Angle, Gartner's Peter Aykens and Emily Rose McRae share nine future of work trends that will shape HR in 2024. To access the full future of work trends research, see: https://gtnr.it/FOW24 Peter Aykens is the chief of research for Gartner's HR practice. Mr. Aykens is responsible for building and leading research teams within the practice to address clients' key initiatives. Before his current role, he spent over 25 years at Gartner leading research teams focused on banking and financial services strategy, producing numerous studies that addressed business strategy, channels, marketing, customer experience and product challenges. He holds a bachelor's degree in political science from St. Olaf College, a master's degree in international politics from Aberystwyth University (formerly known as the University College of Wales, Aberystwyth) and a master's degree and a doctorate in political science from Brown University. Emily Rose McRae advises CHROs and other c-suite executives on the future of work and workforce transformation. While Ms. McRae works across all issues that can lead to the future of work, her core areas of focus include emerging technologies (such as GenAI) and their impact on work and the workforce, new employment models, evolving employee expectations, flexibility for frontline workers, and the aging workforce. She also helps executives with workforce planning to anticipate and prepare for these changes, creating an enterprise-wide future of work strategy, and creating and iterating on hybrid work strategies and the role of the office. Caroline Walsh is a managing vice president in Gartner's HR practice. Her teams help HR leaders build and execute talent, diversity, rewards, and learning strategies and programs. Caroline has also led Gartner research teams on commercial banking strategy and leadership. She holds a bachelor's degree in East Asian studies from Columbia University, and a master's degree in public affairs from Princeton University.

In 2023, expert guests joined the Gartner Talent Angle to lay out their visions for the future of jobs, the office and HR. Marshall School of Business professor Dr. John Boudreau and Mercer's Transformation Services global leader Ravin Jesuthasan propose a new work "operating system" based on deconstructed work and deconstructed talent. Author Julia Hobsbawm offers advice on how organizations should shape the role of the office in an era of work marked by unclear boundaries and changing attitudes. And Vail Resorts CHRO Lynanne Kunkel explains how the HR function can strive for excellence by developing capabilities like change leadership and human-centered experience design. Ravin Jesuthasan is the global leader of Mercer's Transformation Services business. He has led multiple research efforts on the global workforce, the emerging digital economy, the rise of artificial intelligence, and the transformation of work. Ravin has led numerous research projects for the World Economic Forum on the transformation of work and the global workforce. He is a regular participant and presenter at the World Economic Forum's annual meeting in Davos and is a member of the forum's Steering Committee on Work and Employment. He is the author of "Transformative HR", "Lead the Work: Navigating a World Beyond Employment," "Reinventing Jobs: A 4-Step Approach to Applying Automation to Work", and the Wall Street Journal bestseller "Work Without Jobs: How to Reboot Your Organization's Work Operating System". Dr. John Boudreau is recognized worldwide as a leading evidence-based visionary on the future of work and organization. John is Professor Emeritus of Management and Organization and a Senior Research Scientist with the Center for Effective Organizations, at the Marshall School of Business, University of Southern California. For 40 years, he has conducted breakthrough research on the bridge between work, superior human capital, leadership and sustainable competitive advantage. His research addresses the future of work and the global HR profession, work automation, HR measurement and analytics, decision-based HR, executive mobility, HR information systems and organizational staffing and development. John helped to establish and then directed the Center for Advanced Human Resource Studies (CAHRS) at Cornell University, where he was a professor for more than 20 years. Julia Hobsbawm is an award-winning business author and futurist of work who writes the "Working Assumptions" column for Bloomberg's Work Shift. The author of the acclaimed book "The Nowhere Office: Reinventing Work and the Workplace of the Future," she was a founder of the U.S.-led Workforce Institute, was chair of the inaugural U.K. Demos Workshift Commission, and now co-hosts the popular podcast, "The Nowhere Office." Julia is the author of six books, including the award-winning "The Simplicity Principle," and she was awarded an OBE in the late Queen Elizabeth II's Birthday Honours List in 2015 for services to business. She regularly consults for and speaks to corporations, governments and changemakers around the world. Lynanne Kunkel is the CHRO for Vail Resorts. Prior to joining Vail Resorts in 2017, Lynanne served in various executive positions for Whirlpool, most recently as senior vice president of global HR. Throughout her career, she has led all aspects of HR to deliver enhanced business performance in areas that include business HR, talent acquisition, talent management, leadership development, organizational effectiveness, diversity and inclusion, and talent analytics.

While hybrid work, new technologies and evolving skills needs are changing how work gets done, what motivates employees remains constant. Author and psychologist Ron Friedman joins the Gartner Talent Angle to share how the latest findings in behavioral psychology can be applied throughout organizations. Friedman shares insights from his books "Decoding Greatness" and "The Best Place to Work" along with examples and stories from his work as founder of ignite80. He explains how HR leaders can use the method of reverse engineering to achieve success, and he details how an intentional focus on the psychological needs of employees can unlock their highest potential. Ron Friedman is an award-winning social psychologist and the founder of ignite80, a learning and development company that teaches leaders science-based strategies for building high-performing teams. Friedman has served on the faculty of the University of Rochester, Nazareth College, and Hobart and William Smith Colleges, and is a frequent contributor to the Harvard Business Review, Psychology Today, Fast Company, Forbes, and CNN. Popular accounts of his research have appeared on NPR and in major newspapers, including The New York Times, Financial Times, the Globe and Mail, Washington Post, The Guardian, as well as magazines such as Men's Health, Entrepreneur, and Success. His first book, The Best Place to Work, was named an Inc. Magazine Best Business Book of the Year. His new book, Decoding Greatness: How the Best in the World Reverse Engineer Success, was selected by Amazon's editors as one of 2021's best books. *This episode is an excerpt taken from our 2022 interview.

In 2023, expert guests joined the Gartner Talent Angle to share their advice about key drivers of employee engagement, retention and performance: flexible work, wellbeing and internal mobility. Stanford professor Nicholas Bloom discusses the impact of flexible work on employee productivity and on organizations' bottom lines. Siemens chief people and sustainability officer Judith Wiese shares how Siemens commits to well-being to drive talent outcomes and to position the organization for sustainable success. Author Helen Tupper makes the case for nonlinear career paths to deliver on the promise of internal mobility by giving employees relevant and engaging opportunities. Nicholas Bloom is the William Eberle Professor of Economics at Stanford University. Nick's research focuses on working from home, management practices and uncertainty. He previously worked at the U.K. Treasury, McKinsey & Company and the IFS. He has a BA from Cambridge, an MPhil from Oxford, and a PhD from University College London. Nick is a Fellow of the American Academy of Arts and Sciences, and the recipient of the Guggenheim and Sloan Fellowships, the Frisch Medal and a National Science Foundation Career Award. He was elected to Bloomberg50 for his advice on working from home. Judith Wiese has been a member of the Managing Board of Siemens since 1 October 2020. She is the chief people and sustainability officer as well as labor director for Siemens. In addition, Judith is responsible for global business services (GBS) at Siemens. Judith has more than two decades of international experience in various HR fields. From 2017 to 2020, she was chief human resources officer at DSM, a Dutch company specializing in health, nutrition and sustainable living. Before that, she worked for the U.S. food company Mars, most recently as head of people and organization. Helen Tupper is the co-founder and CEO of Amazing If, a company with an ambition to make careers better for everyone. Together with her business partner Sarah Ellis, she is the author of two Sunday Times bestsellers: "The Squiggly Career" and "You Coach You." Their "Squiggly Careers" podcast is the U.K.'s No. 1 careers podcast, and their TEDx talk "The Best Career Path Isn't Always a Straight Line" has over 1.5 million downloads. Helen also works as a trustee for Working Families, a U.K. charity with a mission to support families and caregivers with their work and life commitments. Prior to Amazing If, she held leadership roles for Microsoft, Virgin and BP and was awarded The Financial Times and 30% Club's Women in Leadership MBA Scholarship. She is mum to Henry and Madeleine and lives with her husband in Buckinghamshire. You can find her on Instagram @amazingif.

Business leaders today are struggling with managing their wellbeing, working with other leaders and mitigating their blind spots. Gartner analyst Rob O'Donohue joins the Talent Angle to discuss his research on how the most successful leaders succeed, despite rising employee burnout and employee-employer mistrust. Rob offers advice for how leaders can manage their workloads and take care of their own wellbeing. He also shares his insights on how leaders can build cohesion within their leadership teams and how they can better receive and implement challenging feedback from their teams and networks. Rob O'Donohue is a vice president analyst in Gartner's executive leadership research group focusing on C-suite dynamics, executive leadership development and transitions, organizational culture change, talent and DEI. He advises executives on the future of work, hybrid work design, culture change, solving talent challenges, advancing leadership effectiveness, creating high performing teams, and enhancing diversity, equity, and inclusion within the organization. Rob creates evidence-based actionable research to empower executive leaders to lead more effectively. Brent Cassell is a vice president of advisory in Gartner's HR practice, and he has spent the past 19 years in Gartner's HR and CIO practices. His job is to help clients find the research they need, to help them understand that research, and to coach them through the implementation of those best practices in their own organizations. Brent is the contributing editor of the HR Leaders Monthly journal. In 2022, he won Gartner's award for Outstanding Thought Leadership for his work on Redesigning Work for the Hybrid World.

Ronald Schellekens, PepsiCo CHRO, and Ceree Eberly, former Coca-Cola Company chief people officer, join the Gartner Talent Angle to discuss how HR leaders can serve as role models for the business to manage through sustained uncertainty. Schellekens and Eberly share their perspectives for navigating ongoing changes to the talent landscape and preparing for long-term volatility. They draw on their experiences as HR leaders to share advice for attracting external candidates, developing a strong internal talent market and boosting employee engagement. Ronald Schellekens is Executive Vice President and Chief Human Resources Officer of PepsiCo. Ronald joined PepsiCo in 2018 and oversees the company's global HR function, which leads talent management and acquisition, leadership development, learning and capability building, compensation and benefits, organizational effectiveness, and HR operations. Ronald and his team also partner with PepsiCo's Sectors and business units to advance culture, as well as diversity, inclusion and engagement. Prior to joining PepsiCo, Ronald served as Chief Human Resources Officer at Vodafone for 10 years. Ronald holds a Bachelor's degree in Human Resources and a Master's degree in Management and Organization from TIAS Business School in the Netherlands and has completed the Program for Management Development (PMD) at Harvard Business School. Ceree Eberly serves as Chair for the CHRO Global Leadership Board, a network of HR executives working with Gartner to share best practices and influence cutting-edge thinking to guide the next generation of HR leaders. In March 2018, Ceree retired as SVP and Chief People Officer for Coca-Cola after 28 years with the company. She led significant improvements in Coca-Cola's people and talent processes, leaving a lasting legacy at the organization Ceree is also a member of Women Corporate Directors global organization and has been involved with numerous Human Resources Global Leadership organizations. Ceree has a Bachelor of Arts degree from the University of Tennessee, graduating with high honors. *This episode is an excerpt taken from our 2022 interview.

Employees and candidates consistently value pay transparency, but before HR leaders alter their rewards strategies to meet these expectations, they must first consider their holistic impact on the organization. Peter Bamberger, Professor at Tel Aviv University's Coller School of Management and author of "Exposing Pay," joins the Talent Angle to detail what pay transparency means for employers, employees and society. He shares the history of the pay transparency movement and relevant academic research to explain how a culture of transparency impacts outcomes like pay equity and productivity. He argues that organizations should ultimately pursue a path towards more transparency. Peter A. Bamberger is the Domberger Professor of Management at Tel Aviv University's Coller School of Management, and Research Director of Cornell's Smithers Institute. His research examines rewards management, teamwork and employee well-being. Author of several books including "Human Resource Strategy" and "Exposing Pay," Peter has published over 100 refereed journal articles. An elected Fellow of the Society of Industrial and Organizational Psychology and the Academy of Management, he served as an associate editor of Academy of Management Journal, and editor-in-chief of Academy of Management Discoveries. Peter currently serves as president-elect of the Academy of Management. Caroline Walsh is a vice president in Gartner's HR practice. Her teams help HR leaders build and execute talent, diversity, rewards, and learning strategies and programs. Caroline has also led Gartner research teams on commercial banking strategy and leadership. She holds a bachelor's degree in East Asian studies from Columbia University, and a master's degree in public affairs from Princeton University.

Inflation, supply chain risks and a tightening labor market are placing a squeeze on organizations, forcing leaders to make difficult tradeoffs. These macroeconomic conditions create challenges and opportunities for HR leaders to guide their organizations through an environment most leaders haven't experienced before. Chris Scalia, Hershey CHRO, and Ceree Eberly, former Chief People Officer at the Coca-Cola Company, join the Talent Angle to share how HR leaders can thrive during periods of volatility. Drawing on their experiences as HR leaders, Chris Scalia and Ceree Eberly offer guidance for making tough decisions in an uncertain environment, outline approaches to making enterprise level changes amid disruption and provide tangible advice to help HR leaders model behaviors that make organizations excel. Chris Scalia is The Hershey Company's Chief Human Resources Officer and leads Hershey's human resources function with accountability for Workforce Planning, Listening and Analytics, Total Rewards, Inclusion, Equity, Diversity, Talent Management, HR Service Delivery, and Strategic Business Partnering. Central to Hershey's vision of becoming a snacking powerhouse are capabilities brought to life through outstanding talent. An energized workforce and people-centric culture striving to make a positive impact in communities where we live and work is fundamental to how Hershey leads in the marketplace. Chris has held several leadership roles in legal and HR across the spectrum of manufacturing, labor relations, employment law, business partnering, and all of talent. Ceree Eberly serves as Chair for the CHRO Global Leadership Board, a network of HR executives working with Gartner to share best practices and influence cutting-edge thinking to guide the next generation of HR leaders. In March 2018, Ceree retired as SVP and Chief People Officer for Coca-Cola after 28 years with the company. She led significant improvements in Coca-Cola's people and talent processes, leaving a lasting legacy at the organization Ceree is also a member of Women Corporate Directors global organization and has been involved with numerous Human Resources Global Leadership organizations. Ceree has a Bachelor of Arts degree from the University of Tennessee, graduating with high honors. *This episode is an excerpt taken from our 2022 interview.

Despite ongoing obstacles to diversity, equity and inclusion (DEI) initiatives – such as employee pushback – author and consultant Lily Zheng argues HR leaders should continue to drive DEI outcomes by balancing ownership with individual accountability. Lily joins the Talent Angle to offer advice from their book "Reconstructing DEI: A Practitioner's Workbook" based on their book "DEI Deconstructed." Lily situates the current DEI landscape within its broader history and outlines how DEI leaders can increase their impact while protecting their own wellbeing. They also dive into actionable steps for managers who want to advance DEI outcomes yet worry about saying or doing the right thing. Lily Zheng (they/them) is a no-nonsense diversity, equity, and inclusion strategist, consultant, speaker and author who helps organizations and leaders achieve the DEI outcomes they aspire to. A dedicated practitioner and advocate named a Forbes D&I Trailblazer, 2021 DEI Influencer, and LinkedIn Top Voice on Racial Equity, Lily has been featured in the Harvard Business Review, New York Times, and NPR. Their bestselling books, "DEI Deconstructed" and "Reconstructing DEI", describe cutting-edge, accountable, and effective practices that can enable any leader to create the diverse, equitable, and inclusive organizations we all deserve. Caroline Walsh is a managing vice president in Gartner's HR practice. Her teams help HR leaders build and execute talent, diversity, rewards, and learning strategies and programs. Caroline has also led Gartner research teams on commercial banking strategy and leadership. She holds a bachelor's degree in East Asian studies from Columbia University, and a master's degree in public affairs from Princeton University.

The significance of understanding employee physical and mental health and wellbeing has increased substantially in the hybrid world. Organizations are rethinking the importance of trust and autonomy in the employee experience to develop healthy, resilient and productive workforces for the long-term. Judith Wiese, chief people and sustainability officer at Siemens, joins the Talent Angle to discuss employee wellbeing and its implications for organizations. She highlights how Siemens' commitment to wellbeing and empowerment drives positive talent outcomes and positions the organization for sustainable success. Judith Wiese has been a member of the Managing Board of Siemens AG since October 1, 2020. She is the Chief People and Sustainability Officer as well as Labor Director for Siemens AG. In addition, Judith is responsible for Global Business Services (GBS) at Siemens. Judith has more than two decades of international experience in various HR fields. From 2017 to 2020, she was Chief Human Resources Officer at DSM, a Dutch company specializing in health, nutrition, and sustainable living. Before that, she worked for the U.S. food company Mars Inc., most recently as Head of People & Organization. *This episode is an excerpt taken from our 2022 interview.

In response to the disruptions of the past few years, HR has taken a leadership role in the organization. With this new decision-making authority, many HR leaders are now looking for a new and sustainable path to deliver outsized talent impact in the current environment. Brent Cassell presents Gartner's latest research to help HR leaders achieve this vision by practicing "everyday boldness". He explains how building stability, initiating trust and forging ahead enables HR to prepare their organizations for the future. Brent Cassell is a vice president of advisory in Gartner's HR practice, and he has spent the past 19 years in Gartner's HR and CIO practices. His job is to help clients find the research they need, to help them understand that research, and to coach them through the implementation of those best practices in their own organizations. Brent is the contributing editor of the HR Leaders Monthly journal. In 2022, he won Gartner's award for Outstanding Thought Leadership for his work on Redesigning Work for the Hybrid World. Jessica Knight is a vice president of research in the Gartner HR practice. She leads research teams to identify best practices and new opportunities to address HR executives' most urgent challenges. Her areas of focus include employee experience, organizational culture, change management and the future of work.

Women of color are one of the fastest-growing segments in the corporate workforce, yet often underrepresented in their teams, department or company. In "The First, The Few, The Only," author and corporate inclusion leader Deepa Purushothaman offers a call to action for women of color to advocate for a new corporate environment where they feel belonging and acceptance. On this episode of the Gartner Talent Angle, Deepa provides a roadmap for women of color to initiate change in the workplace, and outlines how organizations can ensure all of their employees are heard, respected and valued. Deepa Purushothaman is the co-founder of nFormation which provides brave, safe, new space for professional women of color and a Women and Public Policy Program Leader in Practice at the Harvard Kennedy School. Prior to this, Deepa spent more than 20 years at Deloitte and was the first Indian American woman to become a partner in the company's history. Deepa was also Deloitte's national Women's Initiative leader, the firm's renowned program to recruit, retain, and advance women. Deepa has degrees from Wellesley College, Harvard Kennedy School, and the London School of Economics and Political Science (LSE). Deepa is an Aspen Fellow and speaks extensively on women and leadership. She has been featured at national conferences and in publications including Bloomberg BusinessWeek and Harvard Business Review. *This episode is an excerpt taken from our 2022 interview.

After working from home gained widespread adoption out of necessity, organizations must now optimize their remote work strategies for the long term. Stanford Professor Nicholas Bloom joins the Talent Angle to explain the implications of return-to-office mandates for organizations and their workforce. Drawing upon data on employee sentiment, workforce productivity and organizational performance, Bloom shares how organizations can set the right strategy for their context. He argues that, in many cases, remote work enables enough profitability to outweigh leaders' concerns about productivity, and shares how to approach collaboration in a hybrid world. Nicholas (Nick, he/his/him) Bloom is the William Eberle Professor of Economics at Stanford University. His research focuses on working from home, management practices and uncertainty. He previously worked at the UK Treasury and McKinsey & Company and the IFS. He has a BA from Cambridge, an MPhil from Oxford, and a PhD from University College London. He is a Fellow of the American Academy of Arts and Sciences, and the recipient of the Guggenheim and Sloan Fellowships, the Frisch Medal and a National Science Foundation Career Award. He was elected to Bloomberg50 for his advice on working from home. Caroline Walsh is a vice president in Gartner's HR practice. She leads teams supporting clients' build and maintain strong employee experience and diversity, equity, and inclusion programs. Caroline has also led Gartner research teams on commercial banking strategy and leadership. She holds a bachelor's degree in East Asian studies from Columbia University, and a master's degree in public affairs from Princeton University.

Since the pandemic, organizations have been operating in a new environment, with altered cultural norms and without established practices. In his book, "Competing In the New World of Work: How Radical Adaptability Separates the Best from the Rest," Keith Ferrazzi offers his vision for successful organizations of the future. Keith joins the Gartner Talent Angle to share how some organizations are embracing these new realities and to outline the leadership practices he believes will define success in this new era of work. Keith Ferrazzi is an entrepreneur, philanthropist and renowned global thought leader in the future of work and leadership. As founder and chairman of Ferrazzi Greenlight and its research institute Go Forward to Work, he works with some of the world's most prominent organizations to maximize team performance and achieve extraordinary outcomes. Formerly, he was the chief marketing officer of Deloitte and Starwood Hotels. Keith is a No. 1 New York Times bestselling author of "Who's Got Your Back," "Never Eat Alone," and "Leading Without Authority." His 20-year history of coaching C-suite executive teams has made him an agent of transformation and among the world's greatest and most sought-after coaches. *This episode is an excerpt taken from our 2022 interview.

Author Tiffani Bova argues organizations don't see the strong connection between customer experience and employee experience. Despite continued investments in the customer experience, organizations tend to overlook how those changes affect how employees get work done. Tiffani lays out the components of her experience model — people, process, technology and culture — for addressing employee experience challenges and growing the business. She also shares advice for how HR leaders should make the business case for employee experience to other leaders and how organizations can hold themselves accountable through metrics. Tiffani is the former global growth evangelist at Salesforce and author of the Wall Street Journal bestselling book, "The Experience Mindset: Changing the Way You Think About Growth." Her previous book "Growth IQ" was also a WSJ bestseller. Prior to working with Salesforce, she was a sales, marketing and customer service executive for startups and Fortune 500 companies. Tiffani is also a former Gartner distinguished analyst and research fellow. Caroline is a managing vice president in Gartner's HR practice. Her teams help HR leaders build and execute talent, diversity, rewards, and learning strategies and programs. Caroline has also led Gartner research teams on commercial banking strategy and leadership. She holds a bachelor's degree in East Asian studies from Columbia University, and a master's degree in public affairs from Princeton University.

A historic number of women left their jobs in 2021, resulting in their lowest workforce participation since 1988. Author and activist Reshma Saujani confronts the "big lie" of corporate feminism in her book Pay Up: The Future of Women and Work (And Why It's Different Than You Think), and she presents a bold plan to address the systemic biases impacting working women. On this episode of the Gartner Talent Angle, Reshma explains how the cost of inaction ⁠— for families, the economy, and women themselves ⁠— is too great to ignore. To fuel this urgency, she shares strategies to create lasting change. Reshma Saujani is a leading activist and the founder of Girls Who Code and the Marshall Plan for Moms. She is the author of Pay Up: The Future of Women and Work (And Why It's Different Than You Think). Reshma has spent more than a decade building movements to fight for women and girls' economic empowerment, working to close the gender gap in the tech sector, and most recently advocating for policies to support moms impacted by the pandemic. Reshma is also the author of the international bestseller Brave, Not Perfect, and her influential TED talk, "Teach girls, bravery not perfection," has more than five million views globally. Reshma began her career as an attorney and Democratic organizer. In 2010, she surged onto the political scene as the first Indian American woman to run for U.S. Congress. Reshma lives in New York City with her husband, Nihal, their sons, Shaan and Sai, and their bulldog, Stanley. *This episode is an excerpt taken from our 2022 interview.

Organizations often unknowingly send mixed signals to their employees. For example, they might encourage innovation but punish failure. Uri Gneezy, Ph.D., joins the Talent Angle to explain how organizations can structure incentives to unlock employees' full potential. He explains how HR leaders can use incentives to nurture intrinsic motivation in employees and create habits in the workforce that support organizational performance. Uri Gneezy, Ph.D., is the Epstein/Atkinson Endowed Chair in Behavioral Economics and professor of economics and strategy at the Rady School of Management at the University of California, San Diego. Before joining the Rady School, Gneezy was a faculty member at the University of Chicago, Technion and Haifa. Gneezy received his Ph.D. from the Center for Economic Research in Tilburg. Gneezy was born and raised in Israel, where he learned applied game theory firsthand in the streets of Tel Aviv. Jessica Knight is a vice president of research in the Gartner HR practice. She leads research teams to identify best practices and new opportunities to address HR executives' most urgent challenges. Her areas of focus include employee experience, organizational culture, change management and the future of work.

Author and professor Mauro Guillén joins the Talent Angle to explain how generational labels, such as "baby boomers" or "millennials," can be counterproductive in the workplace. Guillén offers an alternative vision of a postgenerational society and advocates for a workplace in which individuals are not confined by their age. He urges HR leaders to instill a "perennial" mindset in their organizations to foster intergenerational collaboration and engage diverse talent pools. Mauro F. Guillén is one of the most original thinkers at the Wharton School, where he is a professor of management and vice dean for the MBA for Executives Program. He combines his training as a sociologist at Yale and as a business economist in his native Spain to methodically identify and quantify the most promising opportunities at the intersection of demographic, economic and technological developments. He has received Fulbright and Guggenheim fellowships, was honored with the Aspen Institute's Faculty Pioneer Award, and was elected to the Macro Organizational Behavior Society and the Sociological Research Association. Peter Aykens is chief of research in Gartner's human resources practice. He is responsible for defining research coverage within the practice and building and leading research teams that address clients' key initiatives. In prior roles at the firm, he spent over 25 years leading research teams focused on banking and financial services strategy, producing numerous studies that addressed business strategy, channels, marketing, customer experience and product issues in financial services. He holds a bachelor's degree in political science from St. Olaf College; a master's degree in international politics from the University College of Wales, Aberystwyth (now known as Aberystwyth University); and a master's degree and a doctorate in political science from Brown University.

On this episode of the Gartner Talent Angle, author and keynote speaker, Suneel Gupta explains why even some of the best ideas fail to take root. He shares how the lessons he gleaned from interviews with some of the most successful individuals in the world fueled his latest book, Backable: The Surprising Truth Behind What Makes People Take a Chance On You. Suneel shares his own experience of learning from failure, and he explains why before you can convince others, you must first convince yourself. He argues that the greatest enemy to innovation is exhaustion, and leaders must take care of their energy as much as they take care of their time and their talent. Suneel Gupta writes and speaks about the changing world of work, and how we succeed both externally and internally. He is the bestselling author of "Backable", which is rooted in Suneel's journey from the "Face of Failure" for the New York Times to the "New Face of Innovation" for the New York Stock Exchange. Suneel is the founding CEO of RISE, which partnered with then first Lady Michelle Obama to deliver low-cost healthcare services to people in need. RISE was named "App of the Year" by Apple and sold in a successful exit to One Medical. Suneel later ran for U.S. Congress and now serves on faculty at Harvard University and as an emissary for Gross National Happiness between the United States and the Kingdom of Bhutan. When a reporter once asked Suneel about his purpose, his response was to "find good people, and inspire them to do what inspires them." *This episode is an excerpt taken from our 2022 interview.

An inclusive workplace makes all employees feel equally involved in and supported across all areas. Fran Katsoudas, Cisco CHRO, and Michael C. Bush, Great Place to Work CEO, join the Talent Angle to share insights and lessons that help leaders build inclusive organizations. Both make the case why doing so isn't only an altruistic act, but also has real business impact on outcomes such as revenue and market performance. They also discuss the pillars that define Cisco's globally recognized culture of inclusion, challenges to building an inclusive culture with a dispersed workforce, emerging ways to foster trust and belonging, and which new inequities are materializing in a disruptive talent landscape. Francine Katsoudas is executive vice president and chief people, policy and purpose officer of Cisco. In this role, Fran oversees critical functions that instill Cisco's conscious culture, contribute to the company's overall performance and advance Cisco's purpose to "Power an Inclusive Future for All." The strategic alignment of functions within Fran's organization ensures holistic care for the well-being of Cisco's people, establishes Cisco as a trusted and valued partner to governments and global leaders, and extends Cisco's reach to positively impact communities everywhere. A 25-year veteran of Cisco, Fran has extensive experience leading organizational transformations, driving large scale growth, cultivating successful leaders and teams, and constructing an employee-first culture. Fran currently serves on the board of directors for Americares, Global Citizen, and ADP. Passionate about social justice, Fran is an activist and advocate for a variety of causes close to her heart, particularly women's leadership, homeless youth and the Latino community. Michael C. Bush is CEO of Great Place to Work. His global research and analytics firm produces the annual "Fortune 100 Best Companies to Work For" list, the "World's Best Workplaces" list, the "100 Best Workplaces for Women" list, the "Best Workplaces for Diversity" list, and dozens of other distinguished workplace rankings around the world. Driven by a love of business and an unwavering commitment to fair and equitable treatment, Michael joined Great Place to Work as CEO in 2015, bringing 30 years of experience leading and growing organizations. This includes serving as CEO of Tetra Tech Communications. Michael is a former member of President Obama's White House Business Council and a founding board member of the private equity seed fund Fund Good Jobs, which invests in small inner-city businesses. Daniel Dirks is a managing vice president in Gartner's HR research practice. He has been with Gartner for eight years and leads research teams in the areas of HR strategy, HR cost and budget, total rewards and performance, and working with the CEO. He has also been in the lead for our global COVID-19-related HR response task force. Prior to joining Gartner, Daniel was responsible for all global HR topics at Allianz Group, ranging from HR strategy and policies to global compensation, talent management, EVP, diversity, analytics, and global corporate responsibility. In the 1990s, Daniel led the economics department at the German Institute for Japanese Studies in Tokyo. He holds a Ph.D. in business and economics from the University of Witten/Herdecke, Germany. *This episode is an excerpt taken from our 2022 interview.

When organizations break employee trust, Peter H. Kim argues those employees are less willing to go above and beyond to contribute to the organization. Peter, author of "How Trust Works," goes on to detail why trust in institutions has been declining significantly, despite its importance to our work and lives. Peter explains why we mismanage and misunderstand trust and dives into counterintuitive findings from his research, such as why most people believe they are more effective assessors of trust than they actually are. He also shares why efforts to mitigate risk can have a negative impact on trust between employers and employees. Dr. Peter H. Kim is a professor of management and organization at the Marshall School of Business at the University of Southern California. His research on trust has been published in numerous scholarly journals, received ten national/international awards, and has been featured by the New York Times, Washington Post, and National Public Radio. He's the author of How Trust Works: The Science of How Relationships Are Built, Broken, and Repaired. His website is www.peterhkim.com. Jessica Knight is a Vice President of Research in the Gartner HR practice. She leads research teams to identify best practices and new opportunities to address HR executives' most urgent challenges. Her areas of focus include employee experience, organizational culture, change management, and the future of work.

In this Gartner Talent Angle podcast, Marcela Escobari shares key metrics about job quality, economic mobility and job equity. While organizations are facing labor shortages in the short term, Escobari argues that there's been a long-term decline in job quality. She explains how churn in low-wage jobs is expensive for organizations, but low-wage employees often lack "stepping stone" opportunities to advance their careers. Marcela Escobari is the current Assistant Administrator for Latin America and the Caribbean at the U.S. Agency for International Development. At the time of this recording, she was a senior fellow in the Center for Sustainable Development, housed in the Global Economy and Development program at Brookings, where she led the Workforce of the Future initiative. *This episode is an excerpt taken from our 2022 interview.

Three-fourths of HR leaders agree they will be lagging in organizational success if they do not adopt and implement generative AI (GenAI) in the next 12 to 24 months. However, GenAI's long-term impact on jobs is yet to be determined, and as a result, organizations must prepare for multiple scenarios as they engage in workforce planning and adopt GenAI to their unique context. In this episode of the Talent Angle, Helen Poitevin, a distinguished vice president analyst at Gartner, shares a framework to help organizations evaluate the context-specific workforce impact of GenAI by identifying the market and technology drivers that matter for talent decisions. This Gartner model will help HR leaders establish workforce strategies as they align technology and business investments with talent implications. Helen Poitevin is a distinguished VP analyst with a focus on human capital management (HCM) technologies and advising clients on their HCM technology strategies. In HCM, areas of particular focus include talent analytics, voice of the employee analytics, workforce planning and AI in HCM. Ms. Poitevin also conducts research regarding the future of work with a focus on technology's effect on how people will work, the gig economy, talent marketplaces and ecosystems, and future talent practices. Peter Aykens is the chief of research for Gartner's HR practice. Mr. Aykens is responsible for building and leading research teams within the practice to address clients' key initiatives. Before his current role, he spent over 25 years at Gartner leading research teams focused on banking and financial services strategy, producing numerous studies that addressed business strategy, channels, marketing, customer experience and product challenges. He holds a bachelor's degree in political science from St. Olaf College, a master's degree in international politics from Aberystwyth University (formerly known as the University College of Wales, Aberystwyth) and a master's degree and a doctorate in political science from Brown University.

In her book "The Burnout Epidemic: The Rise of Chronic Stress and How We Can Fix It," Jennifer Moss implores organizations to design burnout strategies that move beyond apps, wellness programs and perks. Instead, she makes the case for a systematic and preventative approach to building an anti-burnout strategy. To do so, organizations must first understand the key drivers of burnout, why conventional approaches fall short and how leaders can build cultures that prioritize workforce resilience and health. Jennifer Moss is an award-winning journalist, author and international public speaker. She is a nationally syndicated radio columnist and writes for Harvard Business Review. Her first book, "Unlocking Happiness at Work," received the distinguished UK Business Book of the Year Award. Jennifer has been named a Canadian Innovator of the Year, an International Female Entrepreneur of the Year, and was a recipient of the Public Service Award from the Office of President Obama. *This episode is an excerpt taken from our 2022 interview.

Netta Jenkins, author of "The Inclusive Organization," suggests that while organizations have made advances in DEI in recent years, political polarization and economic uncertainty have threatened to undo that progress. Jenkins joins the Gartner Talent Angle to share her advice on the current state of the DEI movement, and she charts a path forward for HR leaders. She unpacks her three "P" framework — people, practices and products — detailing how each "P" is essential to moving DEI forward within organizations. During the conversation, Jenkins also describes the often unrealistically high expectations put on DEI leaders to transform the organization, despite limited funding and staffing. Netta Jenkins is a doctoral student and author of "The Inclusive Organization," listed by Forbes as one of the Top 4 DEI books to read. She is CEO of AeroDEI, a DEI tool that helps organizations measure and quantify the impact of their DEI initiatives through gamifying the experience for employees. Jenkins has been advising corporations and audiences of all kinds for years on the most effective strategies to address inequitable gaps that led to a 300k+ LinkedIn audience and played a key factor in Forbes naming her as one of the Top 7 anti-racism consultants in the world. She has also given a ground-breaking TEDx talk, "Reimagining the Workplace." Peter Aykens is chief of research in Gartner's human resources practice. Peter is responsible for defining research coverage within the practice and building and leading research teams in addressing clients' key initiatives. In prior roles at the firm, Aykens spent over 25 years leading research teams focused on banking and financial services strategy, producing numerous studies that addressed business strategy, channel marketing, customer experience and product issues in financial services. He holds a B.A. in political science from St. Olaf College; an MSc. (Econ) degree in international politics from the University College of Wales, Aberystwyth; and an M.A. and Ph.D. in political science from Brown University.

Harvard Business School professor Joseph Fuller joins the Gartner Talent Angle podcast to share the latest insights from his white paper, "Hidden Talent: Untapped Talent." Fuller explains why fitting candidates are consistently overlooked by recruiting technology. He shares solutions for uncovering these workers, and argues why senior leaders play a critical role in ensuring the success of the hidden talent pipeline. Joseph Fuller is a Professor of Management Practice in General Management at Harvard Business School and co-leads the school's initiative, Managing the Future of Work. He graduated from Harvard Business School in 1981 and founded the consulting firm, Monitor Group, now Monitor-Deloitte. During his three decades in consulting, Fuller worked with senior executives and policymakers on a wide variety of issues related to corporate strategy and national competitiveness. *This episode is an excerpt taken from our 2022 interview.

Patrick McLaughlin, PepsiCo Foods North America CHRO, joined the Talent Angle at Evanta's 2023 Dallas CHRO Executive Summit in June to reflect on what he refers to as "the inversion of the labor market." For the first time, there are more jobs than people to fill them. HR leaders are charged with retaining and engaging the frontline workforce amid changing employee expectations and a competitive talent landscape. Patrick offers his perspective on current workforce trends, reflects on lessons learned in recent years and identifies opportunities for organizations to improve the employee experience for frontline workers. Patrick McLaughlin is senior vice president and chief HR officer for PepsiCo Foods North America, an operating division of PepsiCo. He is a 27-year veteran of PepsiCo with a broad range of leadership experience in beverages and foods. Before joining PepsiCo, Patrick worked for Exxon USA based in New Orleans, Louisiana. Patrick holds bachelor's and master's degrees in organizational communication from Purdue University. Patrick also serves on the board of the Sabra Dipping Company, a joint venture of PepsiCo and the Strauss Group. He is an avid football fan and enjoys travel, gardening and cooking; he and his husband, David Talley, are active in the Dallas and New Orleans communities. Peter Aykens is the chief of research for Gartner's HR practice. He is responsible for building and leading research teams within the practice to address clients' key initiatives. Before his current role, he spent over 25 years at Gartner leading research teams focused on banking and financial services strategy, producing numerous studies that addressed business strategy, channels, marketing, customer experience and product challenges. He holds a bachelor's degree in political science from St. Olaf College; a master's degree in international politics from Aberystwyth University (formerly known as the University College of Wales, Aberystwyth); and a master's degree and a doctorate in political science from Brown University.

In his book, "The Human Element: Overcoming the Resistance that Awaits New Ideas," Kellogg professor David Schonthal challenges the default assumption that selling an idea requires the seller to heighten its appeal. Instead, he makes the case that failure to adopt ideas, strategies or products is often due to the four key psychological frictions that oppose change: inertia, effort, emotion and reactance. He argues that successful leaders and innovators must identify, understand and overcome these to achieve novel outcomes. David Schonthal is a clinical professor of innovation and entrepreneurship at Northwestern University's Kellogg School of Management, where he teaches courses in new venture creation, design thinking, business acquisition, corporate innovation and creativity. He also serves as the faculty director of Kellogg's Zell Fellows Program. Outside of the Kellogg School of Management, David is a senior director of business design at IDEO, where he focuses on helping organizations build and launch new ventures, design transformational new business models and establish novel go-to-market strategies for products and services. *This episode is an excerpt taken from our 2021 interview.

Mid-level managers are sandwiched between pressure from business leaders to retain employees and rising employee expectations for personalized support and communication. In this Talent Angle episode, former Kimberly-Clark CHRO and member of Gartner's CHRO Global Leadership Board Liz Gottung encourages organizations to rethink their expectations for mid-level managers or risk losing these critical managers to burnout and fatigue. She suggests organizations use technology and rethink role design to free manager capacity for more high-impact work. After a 35-year career with Kimberly-Clark, Lizanne (Liz) Gottung retired as senior vice president and chief HR officer in 2017. At the time, Kimberly-Clark was a $20 billion global company with nearly 45,000 employees in more than 63 countries. Under her leadership, Kimberly-Clark's talent strategies were widely recognized for excellence and innovation in HR management, winning multiple global awards for diversity, equity and inclusion; succession and development practices; and Kimberly-Clark's employer brand. Liz has been a member of the board of directors of the Louisiana Pacific Corporation since 2006 and is chair of the governance and corporate responsibility committee. She joined the board of Sylvamo Corporation in 2021 and chairs the management development and compensation committee. Liz works with a number of non-profit organizations in the Atlanta area, where she lives. She is also a member of Gartner's CHRO Global Leadership Board. Peter Aykens is Chief of Research in Gartner's Human Resources practice. Mr. Aykens is responsible for defining research coverage within the practice and building and leading research teams addressing client's key initiatives. In prior roles at the firm, he spent over 25 years leading research teams focused on banking and financial services strategy producing numerous studies that addressed business strategy, channel, marketing, customer experience and product issues in financial services. He holds a B.A. in Political Science from St. Olaf College; a MSc.(Econ) degree in International Politics from the University College of Wales, Aberystwyth; and a MA and Ph.D. in Political Science from Brown University.

In this Gartner Talent Angle episode, author and banker Jeff Korzenik shares insights about the second-chance talent pool—that is, reemploying candidates with criminal records. He offers practical advice on tapping into non-traditional sources of talent by differentiating between felony types, partnering with nonprofits and reevaluating legacy talent policies and processes. Jeff Korzenik is Chief Investment Strategist for Fifth Third Bank, one of the nation's largest banks. He is the author of the book "Untapped Talent: How Second-Chance Hiring Works for Your Business and the Community" on the business case and best practices for hiring people with criminal records. *This episode is an excerpt taken from our 2021 interview.