What Debt Collection can teach us about Customer Experience
Debt collection has been around as long as there has been debt and is older than the history of money itself. In an industry with a traditionally negative context, how can a positive customer experience make a difference? And what can that teach us about customer experience in general? My guest is Philip Rürup, Founder and Managing Director at TROY, where he’s reinventing debt collection by turning it into a positive experience.
The Future of Commerce Podcast
Audio is streamed directly from the publisher (cdn.simplecast.com) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
If you like what you're hearing please subscribe to the show. Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experience trends with daily updates that are informational, educational, and entertaining.
Links