Episode 64
New Rules of Customer Service (Part 1)
New customer service strategies are needed to meet the rising expectations from customers and business. So what are they? Sarah Bell, Principal Applications Consultant at Capgemini and John Heald, VP at SAP Customer Experience join to discuss.
The Future of Commerce Podcast
June 21, 202122m 38s
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Show Notes
Links to Learn More
- Capgemini Paper: The new rules of customer service
- Connect with Sarah
- Connect with John
- Article of the Week - What is customer service? Definitions, types, benefits, stats
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