Episode 59
Handshakes or hands-off: Managing the B2B sales experience
There’s much debate about the role of salespeople in a digital world. But as organizations are deciding their sales strategies, there are several points to consider about how, where and when to leverage sales relationships (handshakes) vs. digital self-service (hands-off). Jodi Simmons, B2B CX Insights Director at SAP joins to discuss.
The Future of Commerce Podcast
May 24, 202132m 21s
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Show Notes
Links to Learn More
- Jodi's Full Article on Handshakes vs. Hands-Off
- Learn more about SAP CX
- Article of the Week - How Guided Selling helps seal more deals
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