Episode 72
Dynamic Customer Journeys: A Beginner's Guide
Customer journey maps can be useful to document the full experience being your customer. But are we doing it right?
The Future of Commerce Podcast
October 4, 202124m 41s
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Show Notes
Guests
- Esteban Kolsky - Chief Evangelist, SAP CX
- Raj Balasundaram - SVP Channels and Strategy, SAP Emarsys
Links to Learn More
- Further Reading: Building Loyalty with Personalized 1:1 Experiences
- Follow Esteban on LinkedIn
- Follow Raj on LinkedIn
- Article of the Week - D2C Personalization Strategy: A win for consumers and brands
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