Episode 63
Commoditization Challenges in Telco, Insurance and Utilities (Part 2)
Products and Services have become commodities in a lot of industries like Telco, Insurance and Utilities. How can companies differentiate by expanding into new business models or enlarging their portfolio?
The Future of Commerce Podcast
June 7, 202126m 25s
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Show Notes
Guests include:
- Florian Fromberg, Global CX Insights Director – SAP Customer Experience Advisory
- Sandeep Chowdhury, Global GTM Head of SAP Customer Experience for Telecommunications
- Stefan Mueller, Director Insurance / Financial Services - SAP Customer Experience
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