422. The Most Important "Client Success" Metric You Should Be Tracking
The Fitness Business Podcast with Erin Dimond and Jordan Dugger · Erin Dimond and Jordan Dugger
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Show Notes
I want to tell you a wild story that almost made IFCA close its doors only a couple years into business. I'll spare you the details here but after some client issues demanding refunds, we were left with two options. We either just keep running our then at the time fitness businesses or we go ALL IN with IFCA. We believe we made the right decision and I want to share with you the most important client success metric you should be tracking in your business.
Time Stamps:
(1:28) Back in 2018
(2:56) Inside the Email
(6:50) Our Two Options
(8:18) Your Permission to Slip Up
(9:18) Two Systems on Customer Satisfaction
(9:37) Green Light
(12:18) Feedback Survey
(14:26) If You're Interested in IFCA
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Learn More About Impact Fitness Coaching Academy,
To Learn More About I.F.C.A. - And How We've Helped More Than 1,700 Fitness Coaches, Experts, and Influencers Grow a 5-35k+ Month Online Fitness Business Without Paid Ads, Complicated Funnels, or Even Having a Large Social Media Following
Click Here→ to VISIT THE IFCA PAGE
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