Episode 211
Beyond SOPs - What is quality?
Interview with Gary Sullivan
The Effective Statistician - in association with PSI
January 25, 202245m 59s
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Show Notes
Interview with Gary Sullivan
During my early years, I was overwhelmed by so many trainings, SOPs, and processes. Only after my later years I learned what quality is really about. Gary fundamentally helped me and many others have a very different and more insightful/helpful/easy perspective about this topic.
Listen and learn while we talk about the following points:
- During your first years in the industry - how did you think about quality? What did it mean to you?
- What are the key parts of quality today for you?
- How does this understanding of quality differ from being compliant to SOPs?
- Have you seen an example where a person was compliant to SOPs but didn't deliver quality?
- How can we increase quality as defined in this episode in our organization?
References:
Demmings book "Out of the crisis!"