Episode 36:The Customer is Not Always Right
The Dirty Heifers · Margaret Connor
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Show Notes
This week on the Dirty Heifers Podcast, we’re calling BS on one of the oldest business myths out there: “the customer is always right.” 🙄
Spoiler alert: they’re not.
Join Margaret, Jessie, and Shauna as we swap stories about nightmare customers, red-flag requests, and those times when keeping a “loyal” customer would’ve cost way more than the order was worth. We dig into where this phrase even came from, why it doesn’t hold up in today’s world, and how small businesses can (and should) set boundaries that protect their sanity.
We’ll talk handling complaints without losing your cool, knowing when to offer solutions vs. when to walk away, and why clear policies are your best friend. Oh — and you know we couldn’t resist a side tangent on pricing, influencer marketing headaches, and the wild misconceptions people still have about small business profitability.
At the end of the day, the right customers make this crazy journey worth it. The wrong ones? Well… let’s just say we’ve got stories. 😂
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