Andrew Harrison-Chinn: Redefining Travel Loyalty | Ep 1183
The Digital Executive · Coruzant Technologies
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Show Notes
In this episode of The Digital Executive, host Brian Thomas speaks with Andrew Harrison-Chinn, Chief Marketing Officer at Dragonpass, about how technology is reshaping the modern travel experience. Drawing on his end-to-end leadership journey as CEO, Global Managing Director, and now CMO, Andrew shares insights on building brand trust, scaling globally, and listening deeply to customers as a catalyst for innovation. The conversation explores key friction points in travel—such as fragmentation and lack of transparency—and how digital platforms, APIs, and data can simplify complexity and improve access to benefits. Andrew also discusses the evolving economics of loyalty, where personalization, comfort, and reliable customer support now matter more than points or discounts, and outlines how data, digital identity, and seamless access will define the future of passenger experiences.
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