2351: By The Numbers: Hygiene and Associate KPIs
The Dentalpreneur Podcast w/ Dr. Mark Costes · Author, speaker, dental business coach and practicing dentist, Dr. Mark Costes chats with the leader
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Show Notes
On today's episode, Dr. Addison Killeen and Dr. Chris Green lead a breakout session titled "By the Numbers: Hygiene and Associate KPIs," diving into the essential metrics that drive growth, profitability, and accountability within dental practices. They stress the importance of balancing hard data with a strong team culture, emphasizing that while spreadsheets and KPIs are crucial, it's the deeper impact on patients and team members that truly drives performance.
Through real-world examples and personal practice data, they explore how to track and apply key metrics like treatment plan dollars, case acceptance, hourly production, and hygiene efficiency. They also break down strategies for building productive hygiene departments, onboarding associates with aligned expectations, and using KPIs as coaching tools instead of punitive measures. Their simple systems—like visual scorecards and red/green indicators—help teams stay focused without feeling overwhelmed. The ultimate goal: create sustainable success by aligning data with purpose, behaviors, and consistent team recalibration.
Be sure to check out the full episode from the Dentalpreneur Podcast!
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