2118: Exceeding Expectations Pt. 1
The Dentalpreneur Podcast w/ Dr. Mark Costes · Author, speaker, dental business coach and practicing dentist, Dr. Mark Costes chats with the leader
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Show Notes
On today's episode, Dr. Matt Slivka dives into the transformative power of cultivating a team culture rooted in care, connection, and positivity. He shares strategies to exceed patient expectations, from celebrating their life milestones to engaging in impactful community initiatives like CPR courses and charity events. Dr. Slivka also emphasizes the importance of empowering team members by giving them responsibilities that foster ownership, enhance patient relationships, and deepen their connection to the practice's mission.
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