1584: Level Ten Gatekeepers
The Dentalpreneur Podcast w/ Dr. Mark Costes · Author, speaker, dental business coach and practicing dentist, Dr. Mark Costes chats with the leader
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Show Notes
On Today's episode, we have a DSI Black Belt Coach and Practice owner, Dr. Summer Kassmel, and her right-hand regional OM, Debbie Dodson. Dr. Kassmel and Debbie discuss the importance of trust, edification, and empathy within the front office team. They review why their office shifted to educating their patients regarding their dental coverage. Tune in to hear how Dr. Kassmel and Debbie prioritize outsourcing responsibilities among their front office team.
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