CarMax AVP of Technology, Data & Analytics, Abhi Bhatt on Upskilling Talent and Using Third Party Data to Build Better Customer Experiences
How do you make innovation truly come alive at your organization? For Abhi Bhatt, the AVP, Technology, Data & Analytics at CarMax, innovation is about taking risks, seizing opportunities, and challenging yourself to get a little better each day . Abhi also describes his approach to upskilling teammates across the business, the role of third-party data in delivering better customer experiences, and how culture is helping companies win the war on talent.
The Data Chief · mission
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Show Notes
How do you make innovation truly come alive? For Abhi Bhatt, the AVP, Technology, Data & Analytics at CarMax, innovation is about using data to change “business models.” Abhi also describes the need to train up teammates and others who use the data concerning technological advances. Additionally, he shares his career journey and how his positive experience as a CarMax customer initially activated his interest in the company.
Tune in to learn:
- How did Abhi end up working at CarMax? (13:00)
- How can companies make the most of their internal data? (17:18)
- How do you train up relevant parties concerning new technology? (23:41)
- How does Abhi find talent? (27:56)
- How does Abhi keep up with so much innovation? (37:07)
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