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Show Notes
What does digital CS mean nowadays?
Kristi and Stino dispel the myth that digital CS means...just send more emails.
⏱️ Timestamps:
00:00:00 - Intro
00:01:20 - Digital CS and playbook fatigue
00:04:42 - Why self-service feels like a chore
00:07:34 - Diagnosing drop-offs in the funnel
00:10:50 - Asking customers what they want
00:12:00 - Attention spans and short-form wins
00:14:13 - Celebrating small customer milestones
00:15:31 - When data isn't delivering outcomes
00:17:09 - Using AI to analyze anonymized data
00:19:47 - Prompt crafting for actionable insights
00:21:26 - Knowing when to walk away from Chatty
📺 Lifetime Value: Your Destination for GTM content
https://www.lifetimevaluemedia.com
💁♀️💁♂️ Connect with the hosts:
Kristi Faltorusso's LinkedIn: https://www.linkedin.com/in/kristiserrano/
Kristi's website: https://www.kristifaltorusso.com/
Stijn "Stino" Smet's LinkedIn: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/
Key topics: digital customer success, email marketing, customer service