Standing on business with your customers | #3
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Show Notes
How do you serve the "perfect" customer? The one who seems to do it all right.
Kristi and Stino unpack that question, and explore what it really means to be a partner to your customers.
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⏱️ Timestamps:
00:00:00 - Intro
00:01:59 - What is "perfect" anyways?
00:03:53 - Handling requests from top customers
00:04:50 - Leaning into strategic partnerships
00:07:23 - Business discussions vs. personal chat
00:10:06 - Asking tough questions thoughtfully
00:12:30 - Tackling “feature requests”
00:18:49 - Partnering with product for insights
00:28:15 - Wrapping up with key takeaways
📺 Lifetime Value: Your Destination for GTM content
https://www.lifetimevaluemedia.com
💁♀️💁♂️ Connect with the hosts:
Kristi Faltorusso's LinkedIn: https://www.linkedin.com/in/kristiserrano/
Kristi's website: https://www.kristifaltorusso.com/
Stijn "Stino" Smet's LinkedIn: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/
Key topics: customer advocacy, partnership, key customer management