Season 25, Episode 298: Guest: Tony Capullo: Credibility Breeds Good Culture
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Show Notes
"Unless you have 100% customer satisfaction, you must improve." - Horst Schulze
On a very special episode of The Culture Matters Podcast, Tony Capullo, the founder of South Fork Business Ventures is back for the fifth part in his series where he turns the microphone on Jay Doran and asks him the questions about culture. During today's discussion, Jay his sharing his thoughts on an employee's willingness to recommend the company they work for, how the behavior of the people in charge can and will directly affect the people working for them, and Tony shares a story about what true customer service looks like. We're talking nothing but culture today, so please enjoy this discussion with Tony Capullo and Jay Doran.