Crisis Management and Culture: Lessons from the FBI
The Cross-Check · The Frequency Network: The Wave
Audio is streamed directly from the publisher (traffic.megaphone.fm) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
Amy Grubb, organizational development specialist at the FBI joins the Cross-Check to share her journey from psychology to the FBI, the culture of integrity within the Bureau, and the challenges of changing organizational culture post-9/11.
Amy shares insights on the importance of communication skills in high-pressure environments like aviation, the significance of listening in crew resource management, and lessons in crisis communication from her FBI experience. The conversation also touches on defining organizational culture, identifying misalignment, and improving employee retention in the aviation industry.
Amy concludes by discussing her consultancy, Organizational Insights, and the importance of fostering a positive workplace culture.
Chapters:
00:00 Introduction to the Cross Check Podcast
00:08 Amy Grubb's Journey from Psychology to the FBI
01:54 Culture and Integrity at the FBI
03:51 Post 9/11 Challenges and Cultural Shifts
05:12 Transitioning from FBI to Aviation
07:55 Communication Skills in High-Pressure Aviation Environments
10:56 The Importance of Listening in Aviation
14:23 Crisis Communication Lessons from the FBI
14:53 Leading in a Crisis
18:41 Organizational Culture: The Real Story
21:09 Identifying Organizational Culture
23:47 Traits of Effective Leaders
25:50 Employee Retention Strategies
27:27 Personal Achievements and Professional Insights
Learn more about your ad choices. Visit megaphone.fm/adchoices