#188: Zero Punchlist Policy & Business Process Hacks with Jeff Sawyer
The Construction Leading Edge Podcast · Todd Dawalt
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Show Notes
What you'll learn from this construction podcast episode with Jeff Sawyer of TruNorth Construction:
- How unhappy customers can be a symptom of gaps in your processes.
- How Jeff's team uses TQM, total quality management, to make customers happier and get buy in from his team.
- How Jeff looks at red flags and flaws in his processes.
- We go deep into how to create processes for your business, and Jeff's advice for how and where to get started.
- Jeff's unconventional approach to punchlists.
- Great way to say thank you at the end of a project.
How to connect with Jeff Sawyer:
http://www.trunorthconstruction.com
Resources mentioned in this construction podcast episode:
LL Flooring - http://www.llflooring.com/pro
Apparatus Contractor Services - http://www.goapparatus.com
CoConstruct Software - http://www.constructionleadingedge.com/coconstruct
Get Paid for Estimates - https://buildermasterclass.com/script