Episode 107
Episode 107: Amplifying the Patient Voice! Jonathan Burow, Independent Health
The Collective Voice of Health IT, A WEDI Podcast
June 16, 202344m 17s
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Show Notes
From WEDI's 2023 Spring Conference, Michael and WEDI Board Chair Ed Hafner chats with Jonathan Burow, VP Customer Experience and Digital Transformation with Independent Health. Jonathan discusses best practices for measuring customer satisfaction across product lines and engagement channels including call, chat, website and app.