158: The Cloud Pod Discloses All of Its Okta Breaches
On The Cloud Pod this week, it’s a brave new world for Ryan, who learns all kinds of things. Plus the Okta breach leads to customer outrage over not telling them for months, AWS announces its new Billing Conductor, and Google expands Contact Center AI fo
The Cloud Pod | Weekly AI & Cloud News on AWS, Azure & GCP · Justin Brodley, Jonathan Baker, Ryan Lucas and Matt Kohn | Cloud Computing & AI News
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Show Notes
On The Cloud Pod this week, it’s a brave new world for Ryan, who learns all kinds of things. Plus the Okta breach leads to customer outrage over not telling them for months, AWS announces its new Billing Conductor, and Google expands Contact Center AI for a reimagined customer experience.
A big thanks to this week’s sponsor, Foghorn Consulting, which provides full-stack cloud solutions with a focus on strategy, planning and execution for enterprises seeking to take advantage of the transformative capabilities of AWS, Google Cloud and Azure.
This week’s highlights
- Okta is in big trouble with furious customers after it fails to disclose a security breach… for months.
- AWS announces the brand new and very welcome AWS Billing Conductor to much fanfare and great rejoicing.
- Google expands end-to-end with Contact Center AI for a touted “reimagining” of the customer experience.
Top Quotes
- “The breach is bad enough, but then the handling of the communications of it is really what seals the deal and where you really do all the damage. It’s one thing if someone attacks you and gets in through something unintended … that’s not going to shake my confidence in using a company. But someone who’s hiding it, someone who’s clearly dancing around it, makes me think that they’re not well organized.”
- “Google is notoriously bad for customer support … and it’s very difficult to be a satisfied customer of Google when you have to deal with their support channels. So anything they can do for anybody to make the customer experience less frustrating is good. Let’s hope that this doesn’t just turn into another agent, please situation where all you want to do is break out of the system and just speak to a real person who can apply some logic.”
General News: Okta Breach Shenanigans
- Change your credentials immediately. Customers are raging at Okta, which manages 100 million logins but failed to disclose a security breach for months. Just who is running things over there?
AWS: Money Money Money
- Donald Trump’s golf courses are going to be very unhappy to learn that AWS is investing $2.3 billion in UK data centers over the next two years, taking advantage of the Moray West Wind Farm off the coast of Scotland — creating 1000 jobs and injecting £500,000 into the Scottish economy.
- Billing and accounting departments across the land rejoice as AWS announces its very welcome and much improved AWS Billing Conductor.
- Sharing is caring: AWS Lambda console now supports the option to share test events between developers.
GCP: ReAImagining Customer Experiences
- “Agent, please.” Let’s hope Google’s Contact Center AI expa