Casino Customer Service: Cocktails at the Tangiers- Nick Ippolito Interview
The Casino Business Podcast · Craig Shacklett
Audio is streamed directly from the publisher (traffic.libsyn.com) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
In this recent interview, Nick Ippolito, explains to Trio360 and URComped CEO, Craig Shacklett, the importance of customer service in the casino space and how it differs from player development. They analyze how casino customer service directly affects players, why it's important for other departments to understand player development, how casino players differ from retail customers, and so much more. Topics Discussed: How casino customer service affects players Explaining Player Development to other departments Servicing casino customers vs. retail customers What's unique about players Gambler behavior and triggers Learn more: https://trio360.vip/casino-customer-service-cocktails-at-the-tangiers-nick-ippolito-interview-video/