The Business Of

The way we do business originates in the minds of great leaders, thinkers and doers. And that’s what we’re in the business of. From the art world to the world of artificial intelligence, The Business Of brings real-world lessons from industry leaders together with cutting-edge research coming out of the University of New South Wales Business School. You’ll hear host Dr Juliet Bourke speaking with people at the top of their fields as they grapple with the stickiest problems of the day. You’ll learn why humans get worse at assessing risk the more we’re exposed to it, or how wars in faraway lands can spark innovation across the world as Professor Frederik Anseel brings his expertise as the Senior Deputy Dean of UNSW Business School to every episode, drawing insights form the sharpest minds in research. The Business Of is your guide to “doing well” and “doing good” in an accelerating business world. To make sure you don’t miss an episode, hit ‘follow’ in your favourite podcast app. +++ The Business Of is a UNSW Business School podcast, produced with Deadset Studios. Want to follow the latest research and news from UNSW Business School and AGSM @ UNSW Business School? Subscribe to our industry stories at BusinessThink and follow us on LinkedIn. https://www.businessthink.unsw.edu.au/ https://www.linkedin.com/school/3274515/ https://www.linkedin.com/school/15104530 We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the land on which this show was made. See omnystudio.com/listener for privacy information.

Over the last few years, Australia has seen its fair share of major data breaches, affecting more than 147 million individuals and shaking the trust people had in organisations responsible for safeguarding their data. There is no doubt that AI is now capable of performing tasks that were once considered science fiction just two decades ago. How can you know that your privacy and data is protected? Learn about the innovative AI solutions being developed by the UNSW Business AI Lab for the benefit of businesses and listen in on how government committees are addressing issues related to AI and privacy. Guests: Peter Leonard, Professor of Practice at UNSW Business School and Director at Data Synergies Mary-Anne Williams, Michael J Crouch Chair for Innovation, Founder and Director of the UNSW Business AI Lab and Deputy Director of the UNSW AI Institute Find out more about UNSW AI publications below: Visit the Business AI Lab Visit UNSW Founders Visit UNSW AI Institute Read: Can machines invent things? AI reveals the answer is 'yes'Read: Microsoft’s Lee Hickin on digital resilience beyond cybersecurityRead: How to avoid the ethical pitfalls of artificial intelligence and machine learningRead: How leaders should weigh up the risks and rewards of AI The transcript and show notes can be found on our website here. Want to follow the latest research and news from UNSW Business School and AGSM @ UNSW Business School? Subscribe to our industry stories at BusinessThink and follow us on LinkedIn.See omnystudio.com/listener for privacy information.

Imagine you're a radiologist with 500 scans awaiting your thorough review. Each scan demands your undivided attention, and the process is anticipated to span over a week. Now, consider the prospect of AI technology drastically shortening this time frame, potentially completing the same comprehensive assessments in a matter of just a few hours. What option would you choose? Hear how a ground-breaking healthcare technology company, harrison.ai, combines human intelligence with artificial intelligence and how AI goes hand in hand with start-up companies. Guests: Maureen Murphy, Professor of Practice, UNSW Business School, Founder, Managing Director of ClearTrack, Commercialisation Facilitator at i4 Connect Dimitry Tran, Co-founder and Chief Business Development Office for Harrison AI, Co-founder, CEO and Board Director for Annalise.ai, AGSM MBA 2015 Find out more about UNSW AI publications below: Visit the Business AI Lab Visit UNSW Founders Visit UNSW AI Institute Read: Can machines invent things? AI reveals the answer is 'yes'Read: Microsoft’s Lee Hickin on digital resilience beyond cybersecurityRead: How to avoid the ethical pitfalls of artificial intelligence and machine learningRead: How leaders should weigh up the risks and rewards of AI The transcript and show notes can be found on our website here. Want to follow the latest research and news from UNSW Business School and AGSM @ UNSW Business School? Subscribe to our industry stories at BusinessThink and follow us on LinkedIn. See omnystudio.com/listener for privacy information.

AI and machine learning are transforming our world, but here's the catch: they can either enhance our best qualities or magnify our worst biases. Getting AI right is both exciting and scary and the big question is, can businesses just race ahead without considering the consequences? Hear how research and industry come together to discuss the natural tensions between rapid AI advancements and the need for AI to be ethical as we work towards a brighter future. Guests: Professor Toby Walsh, UNSW Scientia Professor of Artificial Intelligence, Chief Scientist for the UNSW AI Institute Stela Solar, Director, National Artificial Intelligence Centre CSIRO's Data61 Find out more about Lamont Tang and Professor Toby Walsh’s work below: Visit the Business AI Lab Visit UNSW Founders Visit the National AI Centre Read: Can machines invent things? AI reveals the answer is 'yes' Read: Microsoft’s Lee Hickin on digital resilience beyond cybersecurity Read: How to avoid the ethical pitfalls of artificial intelligence and machine learningRead: How leaders should weigh up the risks and rewards of AIRead: AI in the workplace: what should CEOs really be thinking about? Read: AI: what are the present and future opportunities for business leaders The transcript and show notes can be found on our website here. Want to follow the latest research and news from UNSW Business School and AGSM @ UNSW Business School? Subscribe to our industry stories at BusinessThink and follow us on LinkedIn. See omnystudio.com/listener for privacy information.

If you’ve opened your energy bill with a sense of dread in the last 12 months, you’re not alone. With energy prices soaring around the world, individuals and organisations alike have been left asking: how long can it go on like this? Reliable access to affordable, sustainable energy is nothing new. Whether it's future-proofing energy supply or calculating the impact of human-driven climate change, access to affordable and sustainable energy has been a major issue for decades. So how can leaders inside and outside the energy sector best keep up, and plan for the secure future of this industry? Hear from industry and academic experts as we explore the dynamics and volatility of energy markets, and how we could address energy access through technology and a resilient, renewable, decentralised energy system of the future. Guests: Associate Professor Katja Ignatieva, School of Risk and Actuarial Studies, UNSW Business School Ben Hutt, CEO & Managing Director, Evergen, AGSM MBA 2006 Find out more about Associate Professor Katja Ignatieva’s research here. Read: Energy crisis: why are electricity prices set to rise? Read: Credit default swaps: how sector volatility spills into related markets Read: When power prices spike and a whole state blacks out The transcript and show notes can be found on our website here. Want to follow the latest research and news from UNSW Business School and AGSM @ UNSW Business School? Subscribe to our industry stories at BusinessThink and follow us on LinkedIn. See omnystudio.com/listener for privacy information.

In wealthy countries, we tend to take for granted where our food comes from, taking comfort in the fact that our supermarket shelves will always be stocked – that is until potatoes become a scarce luxury and a head of lettuce nudges twenty dollars. Then, we might remember that political, environmental, social, and technological forces and disruptions to global supply chains all impact its supply. So how can emerging technologies, like blockchain, biotech and digital sustainability make food supply fairer, less environmentally damaging, and more robust? Hear from industry and academic experts in biotechnology and sustainable food practices who are disrupting the industry and shifting consumer behaviour to meet demand for more ethical (and still tasty) products using technology to boost food modelling, farming practices and reduce environmental impact. Guests: Associate Professor Michele Roberts, Associate Dean (Post-Experience), UNSW Business School and Academic Director of AGSM Scientia Professor Shan Pan, School of Information Systems and Technology Management, UNSW Business School-Pablo Quintero, Principal Product Manager, Vow, AGSM MBA 2016 Find out more about Scientia Professor Shan Pan’s research and UNSW research below Read: How Singapore is improving food innovation, sustainability and productivity Read: Digital sustainability: technology solutions to climate change Read: Digital Sustainability Knowledge Hub The transcript and show notes can be found on our website here. Want to follow the latest research and news from UNSW Business School and AGSM @ UNSW Business School? Subscribe to our industry stories at BusinessThink and follow us on LinkedIn. See omnystudio.com/listener for privacy information.

From seedless apples to Apple iPhones, complex global supply chains give us access to products we didn’t even know we needed. But are they ethical? For many organisations the list of reasons not to meaningfully track suppliers and prove their commitment to ethical practices is rapidly dwindling, with fresh regulations and incentives being introduced every year. How do organisations stay committed to transparency when the social, human and environmental sides of supply chains are largely invisible to consumers? Hear from industry and academic experts in business ethics and supply chain tracking as we explore some of these ethical issues — from modern slavery to regulatory frameworks and the conscious consumer — and what leaders can do to maintain ethical processes while retaining profitability. Guests: Associate Professor Michele Roberts, Associate Dean (Post-Experience), UNSW Business School and Academic Director of AGSM Associate Professor Tracy Wilcox, School of Management and Governance, UNSW Business School Frances Atkins, Co-Founder, Director givvable, AGSM MBA (Executive) 2020 Find out more about Associate Professor Tracy Wilcox’s and UNSW research here. Read: Is business or government responsible for getting Australia to 80% vaccination? Read: Virtue and Risk Culture in Finance Read: Digital Sustainability Knowledge Hub Read: Walking the Walk: How Dual Attitudes Influence Behavioural Outcomes in Ethical Consumption The transcript and show notes can be found here. Want to follow the latest research and news from UNSW Business School and AGSM @ UNSW Business School? Subscribe to our industry stories at BusinessThink and follow us on LinkedIn. See omnystudio.com/listener for privacy information.

Technology is no longer a thing that happens as a segment of a business, or the sole domain of the IT Department. Core functions of how a business runs are technology-based and rely on people, processes and systems being interlinked. But with rapidly evolving organisational needs and tech talent in high demand and short supply, how can today’s leaders prioritise skills development and innovation in a rapidly changing workforce? Listen to one of the industry’s tech titans explain how the impact of technology acceleration is changing organisations and their employees, alongside academic commentary on how technologies like AI and blockchain can be used to enable – or weaken – successful connection in workplaces and beyond. Guests: Professor Barney Tan, Head, School of Information Systems and Technology Management, UNSW Business School Lee Hickin, Chief Technology Officer at Microsoft ANZ Find out more about Professor Barney Tan’s research here. Read: Digital disruption: how can traditional businesses thrive? Read: What will Australian regulation mean for cryptocurrency? Read: Can cryptos like Bitcoin ever be sustainable? Read: Why Southeast Asia is the next hotspot for fintech The transcript and show notes can be found on our website here. Want to follow the latest research and news from UNSW Business School and AGSM @ UNSW Business School? Subscribe to our industry stories at BusinessThink and follow us on LinkedIn. See omnystudio.com/listener for privacy information.

A few years ago an hour-long commute in crawling traffic or on a crowded bus seemed like an inevitable part of working life. But today, lots of workplaces are spending millions setting up their workforce to complete their day to day from the comfort of their own homes. The benefits for workers are obvious - but does working from home actually work for business? Hear how a company with over 1000 employees manages remote work and what the UNSW Hybrid Leadership Lab has found about the most effective way to keep employees happy while still getting the job done. Guests: Paul Edwards, General Manager of Strategy and Customer at Mirvac Professor Karin Sanders, Senior Deputy Dean (Research & Enterprise) at UNSW Business School and co-founder of the UNSW Hybrid Leadership Lab Find out more about Professor Karin Sanders’ research below: https://www.unsw.edu.au/staff/karin-sanders https://www.linkedin.com/in/karin-sanders-2735a61 https://www.businessthink.unsw.edu.au/articles/leaders-manage-hybrid-working https://www.businessthink.unsw.edu.au/articles/managing-micromanager-hybrid-work https://www.businessthink.unsw.edu.au/articles/australia-four-day-work-week Find out more about the UNSW Business School Hybrid Work Leadership lab here: https://www.unsw.edu.au/business/our-schools/management-governance/our-research/hybrid-work-leadership The transcript and show notes can be found on our website: https://www.unsw.edu.au/business/our-schools/agsm/about-us/the-business-of-podcast Want to follow the latest research and news from UNSW Business School and AGSM @ UNSW Business School? Subscribe to our industry stories at BusinessThink and follow us on LinkedIn. https://www.businessthink.unsw.edu.au/ https://www.linkedin.com/school/3274515/ https://www.linkedin.com/school/15104530 See omnystudio.com/listener for privacy information.

Since millions worked remotely during the COVID-19 pandemic, it’s become clear that not everyone needs to work face-to-face in an office environment to be successful. Some companies – like global travel company Airbnb have gone as far as adopting a ‘work from anywhere policy’, piloting programs to attract digital nomads to their workforce. Is a work-from-anywhere approach a help or a hindrance when it comes to teamwork, talent and culture? Hear from an industry leader who is part of a work-from-anywhere organisation, and academic experts who unpack how this looks across an ever-changing workforce to build a new culture of talent attraction and retention. Guests: UNSW Business School and Director AGSM @ UNSW Business School-Associate Professor Will Felps, School of Management and Governance, UNSW Business School-Susan Wheeldon, Airbnb’s Country Manager for Australia and New Zealand, AGSM MBA 2014 Find out more about Associate Professor Will Felps’ research here. Read: 10 best practice tips for leading virtual teams Read: How has COVID changed the way we should collaborate and innovate? Read: Three useful things to know about diversity and inclusive leadership Read: Digital nomads: five key insights into the future of knowledge work The transcript and show notes can be found on our website here. Want to follow the latest research and news from UNSW Business School and AGSM @ UNSW Business School? Subscribe to our industry stories at BusinessThink and follow us on LinkedIn. See omnystudio.com/listener for privacy information.

At the latest UNSW Business School Meet the CEO event, Shemara Wikramanayake, Managing Director and CEO of Macquarie Group, joined UNSW Chancellor David Gonski in a wide-ranging discussion about the future of green investment, how to build diverse and high-performing teams and businesses, and how to lead a global workforce. Prefer video? You can watch the interview on YouTube: https://www.youtube.com/watch?v=wxMxnacyit0 More details: The transcript and show notes can be found on our website: https://www.unsw.edu.au/business/our-schools/agsm/about-us/the-business-of-podcast Want to follow us? The best way to keep up to date with the latest research and news from UNSW Business School is to subscribe to our industry stories at BusinessThink and follow us on LinkedIn. https://www.businessthink.unsw.edu.au/ https://www.linkedin.com/school/3274515/ See omnystudio.com/listener for privacy information.

For art auction houses, in-person events are a central part of art buying. But during the pandemic, the industry had to quickly pivot to survive. In this episode, we investigate how online purchases and technology like NFTs is growing and opening the art market to a new generation of enthusiasts.See omnystudio.com/listener for privacy information.

Australia has a mega-reputation as a sporting nation but how does that global success play out locally? In this episode, we investigate the opportunities and challenges for sports to succeed on and off the field in Australia, where professional teams face a battle for the hearts and minds of fans.See omnystudio.com/listener for privacy information.

This episode unpacks how mental health support services are evolving with technology. Lifeline International CEO Thilini Perera speaks with Professor Nick Wailes, Senior Deputy Dean and Director at Australian Graduate School of Management. We also hear from Professor Frederik Anseel, Senior Deputy Dean (Research & Enterprise) at UNSW Business School.See omnystudio.com/listener for privacy information.

This episode explores how rapid advances in technology are creating new business opportunities while shifts in consumer behaviour demand ethical investment. Guests include Camilla Love, Managing Director at eInvest and Elvira Sojli, Associate Professor of Finance, School of Banking and Finance at UNSW Business School.See omnystudio.com/listener for privacy information.

This episode explores how climate change is impacting business, industry and global markets, and what we all can do to address it. Guests include Penny Joseph, Head of Resilience and Climate Change Adaptation at Sydney Water and Kingsley Fong, Associate Professor, School of Banking and Finance at UNSW Business School.See omnystudio.com/listener for privacy information.

This episode unpacks how business and government can better understand and implement AI. Dr Catriona Wallace, tech entrepreneur and Founder & CEO of Ethical AI Advisory speaks with Professor Nick Wailes, Senior Deputy Dean and Director AGSM. We also hear from Dr Sam Kirshner, Senior Lecturer in the School of Information Systems and Technology Management at the UNSW Business School.See omnystudio.com/listener for privacy information.

This episode investigates how the food industry is responding to the sustainable food movement. Tristan Harris, Co-CEO of Harris Farm Markets speaks with Professor Nick Wailes, Senior Deputy Dean and Director at AGSM. We also hear from Nitika Garg, Associate Professor of Marketing at UNSW Business School, an expert on consumer behaviour trends.See omnystudio.com/listener for privacy information.

This episode explores the rise of Indigenous tourism experiences and the opportunity they bring to Australia’s tourism industry. Phil Lockyer, Head of Indigenous Affairs at Tourism Australia speaks with Professor Nick Wailes, Senior Deputy Dean and Director at AGSM. We also hear a story from the AGSM New Tracks Indigenous Leaders Festival.See omnystudio.com/listener for privacy information.

In this episode we explore what it takes to lead with purpose - from identifying the personal contribution you want to make to the world through your career, to purpose-driven business models.Guests include Victoria Momsen, Strategic Planning Manager at Lendlease Digital; Alison Harrington, CEO & Founder of Moove and Groove; and Leisa Sargent, Senior Deputy Dean and Co-Deputy Vice Chancellor Equity, Diversity and Inclusion at UNSW Business School.See omnystudio.com/listener for privacy information.

In this episode we explore the business and societal impact of leading with purpose. Guests include Will Felps, Associate Professor at the UNSW Business School; Annie Parker, Global Diversity and Inclusion Lead at Microsoft for Startups; and Pete Horsley and Alan Jones, founder and entrepreneur in residence at disability tech accelerator, Remarkable.See omnystudio.com/listener for privacy information.

Our second episode on Transformational Leadership focuses on artificial intelligence, big data, machine learning and the implications they hold for the future of work. Host Emma Lo Russo is joined by Professor Toby Walsh (UNSW), Kristi Barrow (Kritikality) and Magnus Gittins (AGSM).See omnystudio.com/listener for privacy information.

Our first episode on Transformational Leadership focuses on innovation and digital transformation in the ‘now of work’. Host Emma Lo Russo is joined by David Thodey (CSIRO), Deborah Young (RegTech Association) and Patrick Sharry (Program Director and Adjunct Faculty AGSM).See omnystudio.com/listener for privacy information.

In this episode, we look closely at the three key elements of inclusive leadership: equity, diversity and - of course - inclusion. Guests include Professor Eileen Baldry, Deputy Vice-Chancellor Equity, Diversity and Inclusion UNSW, Kristal Kinsela-Christie, Owner and Managing Director of Indigenous Professional Services, and disability advocate Mark Tonga. 747bbe79a797a7d7f7434cd570916e31a4afb9c0See omnystudio.com/listener for privacy information.

This episode of AGSM’s The Business of Leadership podcast examines inclusive leadership and how access to a diverse range of perspectives is critical for leaders to thrive in an accelerated world. Guests include Professor Nick Wailes, Belinda Sheehan and Quentin Masson.See omnystudio.com/listener for privacy information.

In this episode, we speak to leaders from the financial services sector and explore how they’ve adapted and led through successive crises. Guests include: Rob Adams, CEO and Managing Director at Perpetual; Suzana Ristevski, Chief Marketing Officer at National Australia Bank; and Dan Peters, Chief Revenue Officer at fintech disruptor Limepay.See omnystudio.com/listener for privacy information.

Part two in our series on Adaptive Leadership focuses on transformation and how leaders can leverage complex change with a growth mindset. Host Emma Lo Russo is joined by Curtis Davies (KPMG), Adele Schonhardt (Melbourne Digital Concert Hall), and Greg Joffe (Nous Group).See omnystudio.com/listener for privacy information.

This episode examines adaptive leadership through the lens of crisis recovery and the universal challenges business leaders face as a result of COVID-19. Guests include Phillipa Harrison, managing director at Tourism Australia, Quirin Schwaighofer, Co-CEO and Co Founder of MadeComfy, and Richard Holden, professor of economics at UNSW Business School.See omnystudio.com/listener for privacy information.

This episode examines sustainable business models and a prevalent issue in global supply chains — modern slavery. Guests include Dr. David Cooke, departing Chairman and Managing Director at Konica Minolta Australia, UNSW Professor of Law Justine Nolan, co-author of the book Addressing Modern Slavery, and James Bartle, CEO and Founder of Outland Denim.See omnystudio.com/listener for privacy information.

This episode examines the response to the COVID-19 pandemic, and the valuable lessons it provides business leaders on how to build and nurture a culture of resilience and innovation within their organisations. Guests include strategic consultants, Martin Stewart Weeks and Dr. Jeffrey Tobias, psychologist Melanie Fisher, and Professor of Management and Associate Dean Research at the UNSW Business School, Frederik Anseel.See omnystudio.com/listener for privacy information.

This episode explores the intricacies of ethical leadership and the challenges and opportunities leaders face combining profit with purpose. Guests include Dr. Simon Longstaff Executive Director of the Ethics Centre, Emma Weston Co-Founder and CEO of AgriDigital, and Director at the UNSW Centre for Social Impact, Professor Kristy Muir.See omnystudio.com/listener for privacy information.