From Headsets to Headquarters: Former KFC COO Monica Rothgery on Leadership, Joy, and Doing What’s Yours to Do
The Business of Joy · Lisa W. Miller
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Show Notes
“You’re not burned out because of your job. You’re burned out because you’re doing someone else’s job.”
That line stood out to me when I sat down with Monica Rothgery, former COO of KFC and one of the most joyful, no-BS leaders I know. Monica was the first woman in the US to hold that position and the first member of the LBGTQ community to get to the C-suite at YUM!
For the fiftieth episode of the Business of Joy, we talked about:
✨ What the Army didn’t prepare her for at Taco Bell
🎧 Why she wears a headset during her keynotes and what it says about who she leads for
🌏 How she led a turnaround in Thailand, despite no global ops background nor language skills
⚠️ What “compressed productivity” is, and how it’s quietly suffocating innovation in your org
🔥 The radical clarity that comes from asking: “What’s mine to do?”
Whether you’re running a business, mentoring new talent, or working the frontlines yourself, Monica’s perspective and insights will change how you think.
#BusinessOfJoy #LeadershipDevelopment #FrontlineLeaders #Restaurants #WomenInLeadership