Episode 26: Kevin Hochman
The Business of Joy · Lisa W. Miller
Audio is streamed directly from the publisher (content.rss.com) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
We’ve all been watching the success of Chili’s lately - even during these crazy challenging times! Want to know Brinker President/CEO Kevin Hochman’s secret sauce? It’s pretty simple… literally!
“Ruthless simplification” is Kevin’s mantra that runs through all aspects of the business –
· Menu reduction (cutting the menu by 25% in the last 2 years)
· Training procedures (did they really need to be counting all the shrimp? - a great story)
· Communication (sharing the why’s of key decisions)
All while supporting each other and the guest… brilliant!
He shares countless back-to-basic stories that lead to a better Guest experience, and it all adds up to a business that’s on fire!