Viewing a Health and Beauty Value Retail Business Through Fashion Eyes
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Show Notes
In this 2013 interview, Kulvinder Birring, the Managing Director of Watsons Malaysia,
- Biggest developments since last interview;
- Store - updates - concentration - areas / cities;
- Store openings: timetable - target number;
- Training - service issues -- quantum of improvement -- how much more improvement needed;
- Value of personal, health and cosmetics; - Primary drivers;
- Noticeable themes - spending power, brand arrogance;
- Store openings: no. per year - underlying considerations;
- Growth path - health business - five-year plan; : No. of pharmacists;: No. of health advisors;
- Apex Pharmacy - update - assimilation;
- Drivers - ideology behind the purchase;
- Futurely? Ideas and themes;
- Indonesia market - purview - targets;
- Country revenues and profits - Performance since 2009 - growth numbers;
- Margins;
- Health or beauty: which enjoy better margins;
- Implications of being part of the AS Watson Group, in itself part of the Hutchison Whampoa Group.
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