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Show Notes
Praba G Menon, Area General Manager of Hotel Istana Kuala Lumpur discusses:
-- How guests have become more decerning over the years, especially astravelling has become easier and with more exposure to quality services in other countries
-- How price-sensitive are guests nowadays
-- Hotel Istana's refurbishment exercise, due to be completed next year
-- Hotel Istana's contributor to Tradewinds Corps' earnings
-- His approach towards recruiting talent and 'staff-pinching' from other hotels, as well as how he looks to retain talent
-- Hotel Istana's quirky campaign "Come Sleep with Us" andother branding moves
-- What the hotel is doing to keep competitive in this industry
-- If there is discrimination against Middle Eastern tourists within thehotel industry
-- Why Malaysia is said to have one of the lowest average room rates inthe world
-- Why China and India is the fast-growing source market for the country
-- How Malaysia stacks up in terms of the convention and expo circuit, compared to other big players like Singapore and Hong Kong
-- How the economic headwinds have hurt the hospitality business
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