Learn the Do's and Don'ts of Customer Services | Jim Poisant, Secretary General, The World Information Technology and Services Alliance (WITSA)
The Brand Called You · The Brand Called You
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Show Notes
We are living in the digital age. Almost all our activities are digital. Many of us don't even remember the last time we used a pen and paper. This episode is about the benefits and the challenges that people face in this digital age and how we can live in this digital world without facing any problems. Jim Poisant is the Secretary-General of The World Information Technology and Services Alliance. He has been at WITSA since 2006. He was the Founding Director of the Business Seminar division at The Walt Disney Company. Furthermore, he is also the author of Creating and Sustaining a Superior Customer Service Organization.
If you’re interested in the future of technology, challenges of the digital world, and predictions for the digital world, don’t miss this episode!
Here are three reasons why you should listen to the full episode:
- Discover Jim Poisant’s predictions for the digital world.
- Learn how to become a better manager.
- Understand dos and don’ts of Customer Services.