Self-checkouts: Have Shops Reached Peak Self-Scan?
Why are some retailers bringing back people to scan our shopping?
The Bottom Line · BBC Radio 4
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Show Notes
Self-checkouts have become a staple in supermarkets, fast food chains and other shops, but now some companies are reconsidering their use. Evan Davis explores the technology's role in the retail landscape and asks whether we’ve reached peak self-checkout, or if they’re just a step on the way to an even more digitised shopping future. With insights from industry leaders and experts, he examines the economics behind un-manned tills, generational differences in consumer acceptance, and their links to a recent rise in shoplifting. Plus, is automation actually making our lives easier, and what's lost if the personal touch disappears from shopping?
Guests: Julian Metcalfe, founder, Itsu; Robert Elsey, chief digital and information officer, Co-op Natalie Berg, retail analyst and host of the Retail Disrupted podcast
Presenter: Evan Davis Producers: Simon Tulett and Eleanor Harrison-Dengate Sound: Rod Farquhar Production Coordinator: Katie Morrison Editor: Matt Willis