Episode 131 — Don’t Say Sorry?
The Boardroom Buzz: Grow, Sell, or Exit
Audio is streamed directly from the publisher (dts.podtrac.com) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
Seth Garber steps into The Boardroom while Paul is away. This time to tackle controlling a phone conversation. Sorry. Say what? From upset customers to prospects, does saying “I’m sorry” convey responsibility? Is Peacemaker Patrick alone here?
Is the customer always right? Do your CSR’s go through 9-degrees of training? It sounds like it’s the perfect opportunity to role play with none other than Fat Pat’s Pest.
Changing course here, what’s the interplay between pest control and the home inspection business? From equity to revenue share to profit share, is there a right answer?
And would it really be an episode with Seth Garber if he didn’t kill a sacred cow?
Audio Mixing and Editing by www.verbell.ltd