Why Customer Experience is so important?
The Better Business Analyst Podcast · Benjamen Walsh from The Better Business Analysis Institute (BBAI)
July 13, 20230m 17s
Audio is streamed directly from the publisher (anchor.fm) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
Benjamen from The Better Business Analysis Institute talks about the Experience Ecosystem. It is important that BA look at elements of the customer's experience, even those outside your organisations touchpoint to add true value to the end customer.