The Brutal Truth: How Business Analysts Should Approach a Custom ERP Implementation
The Better Business Analyst Podcast · Benjamen Walsh from The Better Business Analysis Institute (BBAI)
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Show Notes
Custom ERP implementations aren’t “just another project.” They’re an organisational reconstruction. They expose every broken process, every data issue, every shortcut, and every assumption the business has been getting away with for years.
In this episode, I break down the real approach Business Analysts need to take when stepping into a custom ERP implementation — the most complex and high-stakes work you’ll ever do as a BA.
You’ll learn:
Why ERP isn’t a system upgrade — it’s an operating-model rebuild
How to analyse end-to-end processes properly (not the PowerPoint version)
Why configuration choices are more dangerous than code
How to avoid the traps that sink ERP projects globally
The exact steps BAs must take to deliver a stable, future-proof ERP foundation
The BA mistakes that quietly destroy ERP financial integrity
What “good” looks like in process design, data design, and readiness
If you want to sharpen your skills, avoid ERP nightmares, and confidently lead in the most challenging BA environment — this episode is a must-listen.
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