Lynn Thomas | Create Fiercely Loyal Clients and Employees
Replacing a lost client is 6-times more expensive than retaining that same client… and replacing a key team member costs 1.5 to 2 times that person’s annual salary.
The Authority Builder Podcast · Steve Gordon
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Show Notes
Replacing a lost client is 6-times more expensive than retaining that same client… and replacing a key team member costs 1.5 to 2 times that person’s annual salary.
One of the fastest, easiest ways to put more money on the bottom line is to focus on retention.
My conversation with Lynn Thomas will show you how to take some simple steps that will have a big impact on employee and client satisfaction and loyalty, including:
- How to conduct “stay interviews” to avoid “exit interviews”
- How to identify clients and employees in danger of leaving
- One small act that is worth the equivalent of 30% of a person’s compensation
- And much more
Retaining people--both clients and team members is more important right now than ever. This interview with Lynn Thomas will help you do both…
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