The Australian Small Business Show

Welcome to this weeks’ episode of The Australian Small Business Show!Today we are joined by Shandra Moran from The Transit Lounge to chat about the rise of the service based side business.The Transit Lounge helps Women grow a service-based Side Business to support them in the future – so they can earn great money, doing work they love, without burning out.Before creating the Transit Lounge, Shandra had an eclectic career as…• A national multi-award winning Promotions & Marketing Director in the dynamic Radio industry• Talent Manager for the Merrick & Rosso Show on Foxtel• Head of People & Operations at a human performance consultancy– including managing one of the largest organisational culture change programs ever undertaken in AustraliaShe is also a qualified Executive, Business and Results coach, has completed the Mindfulness Based Stress Reduction [MBSR] program, is an accredited international Money Breakthrough Coach, Podcast Host and co author of international best selling book Elevate Your Success.Shandra believes in lifelong learning, applying what I learn and sharing it with others so they can apply it too. I want to help as many people as possible to earn great money doing what they love, without burning out on the way.Shandra wants to help as many people as possible to create that world, by helping them to earn great money, doing what they love, without burning out on the way.If you’d like to connect with Shandra, you can visit her website here: https://thetransitlounge.com/You can connect with her on LinkedIn here: https://www.linkedin.com/in/shandramoran/Or on Instagram here: https://www.instagram.com/thetransitloungeConnect with Us: If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/Exciting news: our website is live – check it out at: https://www.theaustraliansmallbusinessshow.com.au/ * Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!Today we are unpacking the results of a recent report produced by Xero called ‘It’s Your Business – How Entrepreneurs are Redefining Their Success in Today’s World’.There are 2.6m small businesses in Australia, making up 97% of all businesses, contributing $590bn to GDP and employing 5.4m people.Xero surveyed 500 Australian small business owners for this survey and the findings were really interesting. We really enjoyed unpacking some of the key concepts and findings in this discussion. Entrepreneur ArchetypesThe research identifies three main archetypes:Lifestyle Entrepreneurs (47%)Motivated by freedom, work-life balance, and doing work they enjoy. Success= time with family, flexibility, and meaningful work.Ambitious Achievers (30%)Motivated by growth, brand-building, and financial independence. Success = scaling fast, creating legacies, building household names. Situational Founders (23%)Motivated by circumstance (redundancy, migration, lack of jobs). Success = stability, independence, and serving their communities. Success, Goals & GapsMost entrepreneurs feel successful (96% say they are or on the way), but:Only 31% have an endgame (succession or exit strategy).Nearly half (49%) lack long-term goals beyond 3 years.43% don’t have a succession plan – leaving future continuity at risk.Power of Advisory & Support Networks86% of entrepreneurs use an advisor (accountant, bookkeeper, coach). Those who do: 62% reported revenue growth (vs 37% without) and 74% feel confident running their business (vs 53% without). Advisors influence more than compliance – trust, emotional support, strategy, tech adoption, and HR guidance.Beyond advisors, owners rely on Google, peers, and family/friends for advice – not always reliable.Connect with Us: If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/Exciting news: our website is live –check it out at: https://www.theaustraliansmallbusinessshow.com.au/ * Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!Today we are taking a look at the recently implemented Right to Disconnect Laws which came into place for small businesses on the 26th August 2025.In this episode we unpack what the right to disconnect is and what it actually means, we discuss the implementation, pathway and why this matters for small business now and we take a look at what will it actually mean for your businesses in practical terms.I also share some real life examples of what I am seeing play out with the clients I am working with and how they are implementing the right to disconnect. If you need support with the Right to Disconnect, I’d love to invite you to the People Powered HR community – you can get all the details and join us here: https://www.peoplepoweredbusiness.com.au/pphrConnect with Us: If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/Exciting news: our website is live – check it out at: https://www.theaustraliansmallbusinessshow.com.au/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!Today we are welcoming back returning guest Ryan Griffin from Chunky Duck.Like many of us entrepreneurs, Ryan’s journey to his current business has not been a straight line. Initially a professional baseball player, he returned to Australia ready to start his career in digital marketing. He worked for many years in marketing agency before turning to scuba diving and juggling freelancing. As Covid hit he went all in on his own digital agency – now known as Chunky Duck.In today’s discussion Ryan talks to us about engaging a creative, digital or full service agency – like Chunky Duck for your small business. In this discussion we unpack: What an agency can do for your small business When to outsource to an agency Why specialist help might be the right move Why doing it yourself is (often) not the best answer.If you’d like to connect with Ryan you can find him on LinkedIn here, or head over to Chunky Duck to check out their work.Connect with Us: If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/Exciting news: our website is live –check it out at: https://www.theaustraliansmallbusinessshow.com.au/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!In today’s episode we are chatting about your zone of genius, and asking you how much time you’re spending there…This concept comes from a great book, called The Big Leap by author Gay Hendricks (you can pick it up at your favourite book store).In the book the author explores the premise that there are 4 distinct ‘zones’ that we can work in, and that many of us spend our live (both work and personal) not doing things that are aligned with our zone of genius – which is where we can have the biggest impact on the world, and those around us.The 4 zones as we unpack them are:The Zone of Incompetence: doing things you’re not good at and are better done by someone else The Zone of Competence: doing things you’re good, but not great at. Doing the ‘busy’ work rather than the important work.The Zone of Excellent: doing things you’re great at, and get paid well for, often what you’ve built a career from. But the things that ultimately don’t light you up, that make you feel burnt out and can become bored of.The Zone of Genius: where things flow, feel easy and time seems to disappear. Doing work here is where you can have the biggest impact and create the most value.With this in mind, where are you spending your time? Let us know on our socials.Connect with Us: If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/Exciting news: our website is live – check it out at: https://www.theaustraliansmallbusinessshow.com.au/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!In today’s episode we are posing the question: what traits to successful small business owners have in common? To prepare for this recording, Kristy-Lee and Matt wrote down their own observations and thoughts on the 5 traits they see most often amongst the successful small business owners they work with, and compared notes in the discussion.From resilience to knowing your numbers and how much grit you have – we only had one shared trait, but they all circled in similar territories.What about you? What traits do you think it takes to be a successful small business owner? Let us know on our socials.Connect with Us: If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/Exciting news: our website is live – check it out at: https://www.theaustraliansmallbusinessshow.com.au/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of TheAustralian Small Business Show!In this episode we are joined by Tony Caine from Grow Wealth Solutions to talk about his book MoneyLife: A Blueprint for Financial Success and Happiness.Tony is a Finance Coach who has helped thousands of clients, including hundreds of professional athletes, take control of their finances and build wealth through expert finance coaching. With over a decade of experience since 2008, Tony is a published author, podcaster, and holds an MBA. In this discussion Tony discusses his background and journey to being a financial coach (and spoiler: it wasn’t his original career plan) and also what inspired him to write his book, and how the book can support you to achieve financial success and happiness in your life as a small business owner.To get a copy of Tony’s book you can do so via his Instagram here: https://www.instagram.com/tonycaine/Connect with Us: If you're an Australian Small BusinessOwner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!In this episode we’re talking about our employees, and specifically setting KPI’s for your team.We start by looking at what a KPI actually is. KPI is an acronym that stands for Key Performance Indicator. They are also sometimes referred to as KRA’s – Key Result Area or simply goals.Put simply they are a measure of how successful someone is in their role. Matt had some great questions about the difference between ‘doing your job’ and performing your job description, and KPI’s.We also discuss when, how and why to set KPI’s and then how to assess and measure them.Importantly we also chat about what to do when an employee isn’t meeting their KPI’s.What about you? Do you set KPI’s for your team members?Connect with Us: If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!In this episode we’re discussing a new topic – shrinkflation. Shrinkflation is the strategy of reducing the size or scope of a product or service while keeping the price the same. It’s a strategy that has long been popular in big business, especially in times like this where the rising cost of doing business is really escalating.Some examples you might have noticed as a consumer:Chocolate blocks shrinking from 250g to 200g. Toilet rolls with fewer sheets. Coffee bags that say “250g” but contain 200g.Often unnoticed at first – it’s a stealth inflation strategy. But when people do notice, they do talk about it. So the key is subtlety and value alignment.Why Shrinkflation Matters for Small Business OwnersMost small businesses are feeling the squeeze. Cost of materials has gone up. Labour is more expensive. Delivery, packaging, software – all up.In this environment you’ve often got two options: raise prices or tweak your offer.Shrinkflation gives you a third lever: adjust quantity or scope without jarring your customers.Communicating Shrinkflation Without Damaging TrustThis is the line between strategy and “sneaky.” Be transparent when customers will notice quickly or compare, it gives you a chance to reinforce value (e.g., “we’ve streamlined the package to make it more focused”) or when quality has improved in another way (e.g., faster turnaround, better experience).It’s not about tricking people – it’s about staying in business without pricing yourself out of the market. Be strategic. Be smart. And always keep value front and centre.Connect with Us: If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show! In this episode we are joined by Alex Solo from Sprint Law to talk legal essentials for small businesses. Alex is a lawyer, entrepreneur and co-founder of Sprintlaw, an international law/tech firm that’s transforming the way legal services are delivered to small businesses. Sprintlaw operates in Australia, New Zealand and the UK and has won many industry awards, including being listed as the fastest growing legal business in the Asia Pacific region by the Financial Times in 2022. As a lawyer, Alex specialises in the technology space and was named one of Australia’s Most Influential Lawyers by Australasian Lawyer in 2022, one of Asia Law Portal’s “30 People to Watch” in the Business of Law in Asia in 2020 and was selected by Lawyer’s Weekly as the top under 30 technology & media lawyer in Australia in 2019.In this discussion we talk to Alex about the core fundamentals from a legal perspective in terms of protecting your business from risk.Specifically we chatted about:·       Business structures, getting it right, and making sure you have the right things in place legally·       Branding, business names and protecting your Intellectual Property·       Key contracts to have both for customers and suppliers·       Privacy, digital presence and data protectionIf you’d like to connect with Alex and the team at Sprintlaw visit their website here: https://sprintlaw.com.au/Connect with Us:If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here:https://www.instagram.com/aussmallbizshow/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!In this weeks episode we are unpacking key 1 July updates that Australian small businesses need to be across, and what they might mean for your business.Specifically in this episode we discuss the following changes which begin in 1 July 2025:·       Updates from ASIC including an increase in business name registration fees, company registration fees and annual company renewal fees;·       The previously discussed 3.5% increased to the National Minimum Wage and the Modern Award minimum rates of pay·       Superannuation increasing from 11.5% to 12%·       The expansion of the Parental Leave Pay Scheme both in relation to the increase in days and the addition of superannuation to this payment·       The removal of the ability to claim a tax deduction on ATO debt interest charges ·       The energy bill relief that eligible small businesses will get access to In addition, we talk about the upcoming changes to superannuation legislation which will have a big impact not only on funds with over $3 million dollars, but the flow on effect this will have on superannuation more broadly.We discuss the right to disconnect laws that will be in place for small businesses from the 26th august and what this means. And finally we take a look at new obligations for tax practitioners and how this will impact all small businesses.Connect with Us:If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here:https://www.instagram.com/aussmallbizshow/* Disclaimer: The information sharedon The Australian Small Business Show is general in nature and does notconstitute professional advice, legal or otherwise. We recommend consultingwith your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!In this weeks episode we are following up with our conversation last week with James Brown from BizTech Guru – on systems!Today we’re talking about why a new financial year is a great time to re visit your systems and look at what’s working, what’s not, and what you need to fix first.We chat about doing an audit on where you’re spending your time, and where you’ve experienced some pain points or bottle necks over the last 12 months to look at where things need to change, and then zooming up to take a helicopter view to look at systems in all areas of your business including:Client OnboardingFinancesPeople & HRMarketing & Social MediaInternal Communications & SOPsSo, how to choose what to work on first? Take a look at where you can get maximum impact with smallest effort and pick a quick win to get you started and get the momentum moving.Connect with Us: If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!Today we are joined by special guest James Brown from BizTech Guru to talk all things systems and processes in your business.James is a Certified Master SYSTEMologist® | SME Technology Expert | Time-Saving Specialist | Business Systemisation Pro.James stands at the forefront of business operation simplification, with a rich 20-year history spanning from manufacturing to tourism, currently specialising in construction and building trades.Through his venture, BizTech Guru, he introduces business owners to SYSTEMology and worksclosely with David Jenyns, the founder of systemHUB and the SYSTEMology movement, diving deep into the methodology and building out course curriculums.James has presented to over a thousand people about SYSTEMology and has worked directly with over a hundred business owners himself to implement this methodology.In this episode we chat to James about the core systems every business needs, and it doesn’t start where you think. It starts with where the business owner is spending their time, and what systems we need to free us up, to focus on the important things.James talks about systemising to create leverage – at every level. If you’d like to connect with James, you can find his website here: https://www.biztechguru.com.au/ Or connect with him on LinkedIn here: https://www.linkedin.com/in/systemologist/Connect with Us: If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!In this weeks episode we’re sharing something we’ve noticed amongst the clients we are working with at the moment – that business is a little tough for some right now.So we decided to share our belief that self care is not selfish, and discuss some of the strategies that we are using to help us stay resilient even when things are tough.We share the routines, activities and hobbies that help us now, and how these have evolved over the years, but these are just ideas, this is about finding strategies that work for you – things you can do to keep yourself grounded and present, no mater what else is happening.Connect with Us: If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshow Or follow us on Instagram here: https://www.instagram.com/aussmallbizshow/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!This week we have a brief but important technical update for you after the Fair Work Commission announced its decision around the National Minimum Wage increase effective 1 July.This year we have a 3.5% wage increase being applied to the National Minimum Wage and all Modern Award Minimum Wages effective 1 July 2025. But really, in the scheme of the changes happening in the Industrial Relations legal landscape over the last 2 years, this isn’t the biggest change we need to ensure we’re across.We have yet another increase to Superannuation on the 1st July 2025, and of course the final implementation phase of the Right to Disconnect laws in August 2025.This is on top of the last 12 months significant changes to the casual employment definition, the new pathway for casual conversion and the constantly murky area of employees v’s contractors conundrum – all of which employers are still struggling to grapple with.The reality is, as an employer it is our responsibility to proactively keep up with these changes, so if you’re not across them, now is the time to get support and ensure your business is not at risk. Connect with Us: If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!Today we are joined by special guest Warwick Jackson from Fox Group Chartered Accountants to talk tax planning.Warick shares his expertise in our discussion about:·      When effective tax planning should occur·      What to ask your accountant (and what they should be talking to you about)·      Tax planning basics·       More complex tax planning considerations·       The Instant Asset Write Off options·       Tax planning depending on your business structure ·       Plus more!If you’d like to connect with Warwick you can find the details on their website here:https://www.foxgroup.com.au/Or connect with him on LinkedIn here: https://www.linkedin.com/in/warwick-jackson-2744b615/ Connect with Us:If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Pagea like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here:https://www.instagram.com/aussmallbizshow/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!Today Kristy-Lee is sharing her insights into the different ‘Boss Types’ that she teaches about and we discuss why it matters, and why you don’t need to change.Understanding this is something that most business owners overlook… and it’s the reason so many people feel like they’re constantly fixing things, chasing people, and wondering why their team still leans on them for every little decision. The way you naturally lead — your Boss Style — is either helping your team step up… or keeping them stuck.This is not about changing who you are. It’s about leveraging your leadership superpowers and filling the gaps.Kristy-Lee's 4 key boss types are:The Decision Driver - fast-moving, results-focused, thrives on making calls and getting stuff doneThe Influential Inspirer — charismatic, idea-driven, the team cheerleader who brings the energyThe Supportive Stabiliser — calm, loyal, reliable, the one keeping everyone groundedThe Calculating Conductor — strategic, detail-oriented, always thinking 5 steps aheadEach style has amazing strengths… and some blind spots.Also, Kristy-Lee shared some insights about her brand new People Powered Leaders Club. If you’re interested to learn more, simply follow this link: https://www.peoplepoweredbusiness.com.au/clubConnect with Us: If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!Today we’re discussing some quick tips on what you can do before the end of the financial year to save some tax. Don’t let the tax man get more than he needs to. Specifically, we dive into:Getting your numbers readyPrepaying expensesWriting off bad debtsThe Instant Asset Write OffConnect with Us:If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/*Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances. 

Welcome to this weeks’ episode of The Australian Small Business Show!Today we’re discussing the recent federalelection results and what it means for small business.Specifically, we dive into:·       Energy rebates which come into effect 1 July 2025;·       A new solar battery subsidy scheme;·       The short term extension of the $20,000 instant asset write off·       Significant changes to superannuation legislation which will see tax required to be paid on unrealised gains within your super fund, and different tax rates for funds with over $3 million in assets·       Additional funding being allocate to the ATO to assist with tax compliance scrutiny;·       Likely changes to the Fair Work Act including banning non compete clauses in employment contracts amongst other things; ·       And what else might be in the pipeline with a majority Government in place.Connect with Us:If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!Today we are following up from last weeks interview with special guest Valentina Coin, Co-Founder and Director of Via Technology.Val shared with us her frameworks and considerations for implementing systems and today we are going behind the scenes in our business to share how we select our tech stack, and some processes we have used to pick the right tech. With so many options to choose from, it can be hard to discern what’s right for your small business. We hope to help simplify that process, and ensure your team are on board and excited about the new technology too.Connect with Us: If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!Today we are joined by special guest Valentina Coin, Co-Founder and Director of Via Technology.Val is a master organiser and change enabler with a proven track record of untying organisational knots. A true problem solver, Val is a student of her clients needs with the heart of a teacher to help them unlock their understanding of technology. Val enjoys seeing organisations grow and thrive through change.Val’s seen the future, and it’s systemised. She talks of leaders able to lean on their systems with full confidence that they’ve been built to make their businesses work not just smarter, but also harder, so that they and their teams don’t have to.Today Val is sharing with us her insights frameworks and expertise on how to select and implement the right systems and technologies into your business, without the overwhelm.With so many options to choose from, it can be hard to discern what’s right for your small business. Val’s frameworks help to simplify that process, and ensure your team are on board and excited about the new technology too.If you’d like to connect with Val, you can find her on LinkedIn here: https://www.linkedin.com/in/valentina-coin/Or her website is here:https://www.viatechnology.com.au/Connect with Us:If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here:https://www.instagram.com/aussmallbizshow/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!Today we are giving you a little behind the scenes insight into why we try and take our businesses on the road and work remotely a few times each year.For us both, freedom is a fundamental value, and we feel it’s important to run businesses that align with this. In addition, we love to travel, so working from a different location is a great way for us to combine these two things. We’ve tried this a few times now, and learnt a few things along the way. Today we wanted to share with you what we’ve learnt, some simple tips and things to think about, and why this may be a great strategy for you. If this is something you also do, or you’re interested to find our more, reach out to us on our socials and let us know. (also, apparently we are now on Tik Tok).Connect with Us:If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here:https://www.instagram.com/aussmallbizshow/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances. 

Welcome to this weeks’ episode of The Australian Small Business Show!Today we’re discussing no ones favourite topic, but an important one for small business owners – budgets and elections.As we are all aware, recently the Federal Election was called for the 3rd May, we’ve had the Federal Budget delivered, and the response from the opposition. As we discuss today, a budget in an election year often has a very different flavour – a short term focus designed to maximise votes.We unpack the impacts likely for small business for either parties proposed policies and discuss key considerations business owners should take into account.From tax cuts, to new tax breaks, to incentives for apprentices and a ban in non compete clauses in employment contracts. We’re bringing you the highlights that matter, and not the fluff that doesn’t.As Matt mentions, if you’re interested to know where your local Federal representative stands, you may wish to check out Vote Compass: https://www.abc.net.au/news/vote-compassConnect with Us: If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!In todays episode we are featuring a follow up from our conversation last week with Finance Broker Anthony Hopson of Urban Brokers.Today we are discussing why as a small business owner it’s important to be finance ready at all times, whether you’re planning to seek finance for personal or business use, now or in the future.The key topics we covered today were:·       Bank and lenders don’t finance chaos, so if your reporting or debt rating is chaotic, it’s going to be challenging;·      Whether you’re lending for business or personal, both matter. The lenders will be checking both when looking at your finance applications;·      Consistent housekeeping is cheaper than emergency clean ups when it comes to your numbers and reporting.We also shared some of the signs you may not be finance ready including having debts with the ATO or not having lodged BAS or tax returns on time, an inability to produce accurate and consistent reports, and your personal credit score looking like a roller coaster.Connect with Us:If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here:https://www.instagram.com/aussmallbizshow/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!In this episode we’re chatting to Finance Broker Anthony Hopson of Urban Broker about market trends that matter to small business owners when it comes to accessing finance.Anthony is a home, investment and business finance broker with a wealth of experience supporting small business owners with their personal and professional finance needs.He provides a fresh perspective and humanised approach. Unlike other brokers, Anthony takes the time to ask the why and to understand his client’s needs.Purchasing property can be a stressful experience. Anthony provides emotional guidance and support throughout the entire process. Clients are with him for life. Just because you’ve made a purchase, doesn’t mean Anthony is going to disappear. He’ll always follow up post-settlement and checks in on a regular basis. If you’d like to connect with Anthony you can find his website here:https://www.urbanbroker.com.au/Or connect with him on LinkedIn here:https://www.linkedin.com/in/anthony-hopson-urbanbroker/Connect with Us:If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here:https://www.instagram.com/aussmallbizshow/* Disclaimer: The information sharedon The Australian Small Business Show is general in nature and does not constituteprofessional advice, legal or otherwise. We recommend consulting with youradvisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!In this episode of The Australian Small Business Show, we dive into the top five mistakes small businesses make when dealing with customers. Avoiding these common pitfalls can help you build stronger relationships, improve customer satisfaction, and drive business growth. Whether you're a seasoned entrepreneur or just starting out, this episode provides actionable insights to enhance your client interactions.The common mistakes we discuss today include:1. Lack of Clear CommunicationFailing to set expectations from the start can lead to misunderstandings.2. Overpromising and UnderdeliveringMaking promises you can't keep damages trust and credibility.3. Not Seeking or Ignoring Client FeedbackNot listening to or acting on client concerns can lead to dissatisfaction.4. Lack of Professionalism and OrganisationPoor time management, missed deadlines, or inconsistent service creates frustration.5. Not Nurturing Client RelationshipsViewing clients as transactions instead of long-term relationships limits business growth.Connect with Us:If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here:https://www.instagram.com/aussmallbizshow/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!In today’s episode we are leaning into Matt’s expertise and talking about superannuation and how we small business owners cane it to help them in their business, legally. We discuss a specific strategy using property and also why it is important for small business owners to engage with the superannuation well before they need it.The information discussed today is general in nature, and not legal or financial advice. We start this discussion by looking at what superannuation is, and the difference between a retail or industry fund and a self management super fund (SMSF).Whilst Superannuation is meant for retirement but can be used in specific legal ways to benefit business owners. Self-Managed Super Funds (SMSF) allows business owners to have greater control over their investments which can offer benefits such as the ability to purchase commercial property and lease it back to the business.There are a number of legal requirements to consider, which we touch on today including:Must meet the Sole Purpose Test (benefit for retirement only).   Investments must be at arm’s length (market rates, no personal benefits).Compliance with ATO & ASIC regulations is essential.Buying Commercial Property with Super: How it works:Your SMSF purchases a commercial property.Your business leases it at market rates.Instead of paying rent to a landlord, you are contributing to your super.Some of the benefits include long-term security for your business premise, the rent payments boosting your super balance and there may also be tax advantages available.Some key risks and considerations include that the property must be commercial or industrial, not residential, SMSF borrowing rules apply and must be followed. Also, Professional advice required for legal compliance. SMSFs are complex and must comply with strict regulations.Next Steps:Matt has just launched a subscription call Best Practice SMSF. Join hi community and also get access to Monthly webinars, guides, templates and checklists for SMSF Trustees and anyone interested in Self-Managed Super - Check it out here - Join Our Community | Best Practice SMSFConnect with Us:If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here:https://www.instagram.com/aussmallbizshow/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!In today’s episode,we dive into the essential mindset shifts, systems, and strategies you need to build a business that runs smoothly—even when you’re not there. From documenting processes to training a reliable team and automating daily tasks, we cover practical steps to help you take time off without stress. Plus, learn how to financially plan for your holiday and ensure a smooth return.Our key points of discussion in this episode include:1)    Shifting your mindset from being an operator in your business to the CEO or Business Owner2)    Documenting Systems & Processes3)    Training & Empowering Your Team4)    Automating & Delegating Tasks5)    Outsource where needed:We also look at the need to financially prepare and plan to take time off.Some pro tips we share on preparing for a holiday without stress also includes effectively communication your plans with clients and staff. Connect with Us:If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here:https://www.instagram.com/aussmallbizshow/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!In today’s episode we are following on from last weeks episode on money challenges, and looking at some cost saving tips.Specifically we chat about:  Looking at your P&L Auditing Subscriptions Comparing and Re Negotiating Insurance, Phone and Internet Plans Streamlining and Leveraging System Automating TasksConnect with Us:If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!In today’s episode we are joined by special guest Lexi Smith from Money Vine. Lexi is actually a returning guest, and we’re very excited to have her back on the podcast.After a decade as a financial adviser, Lexi hung up her heels to focus on helping other mums (and their partners) get on top of their finances, rather than simply making the wealthy, wealthier. She works with individual and business owners to better manage their money to achieve their goals.In this episode we talk to Lexi about the most common money challenges she sees her small business owner clients face, so that you can avoid finding yourself dealing with these challenges.If you’d like to connect with Lexi her website is here: https://moneyvine.com.au/Her Instagram handle is @moneyvine.au and you can find her on LinkedIn here: https://www.linkedin.com/in/lexi-smith-moneyvine/Connect with Us: If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!In this episode we are talking about hiring staff for your small business and Kristy-Lee shares her expertise on the biggest, and most common mistakes she sees small businesses make when it comes to hiring staff.Today we focus on three themes of mistakes:1)    Hiring for the wrong role. when we lack clarity about what role we need to hire for, we are bound to have problems with the hire.2)    Hiring the wrong person. Whether it’s a skills mis match or a team fit issue, hiring the wrong person leaves us certain to be back to square one within months.3)    Hiring at the wrong time. If we don’t have the work to keep someone busy, or hire when  we can’t onboard or train effectively, we increase the chances the new hire will leave very quickly.As discussed, if you’d like to join our free webinar on the Hire Right Formula, click here to get your seat:https://www.peoplepoweredbusiness.com.au/hireConnect with Us:If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here:https://www.instagram.com/aussmallbizshow/ * Disclaimer: The information sharedon The Australian Small Business Show is general in nature and does notconstitute professional advice, legal or otherwise. We recommend consultingwith your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!In this episode we are talking about why it’s critical to review and streamline business operations and the cost savings that can be achieved by doing do.We discuss the common operational bottlenecks, and signs that it’s time for an operational review, and also share some of our favourite strategies, and AI tools we’ve been using, which might be able to help you simplify, streamline and improve your operational efficiencies.We also follow on from our previous two episodes and discuss the value of outsourcing tasks, projects and areas of your business to expert professionals – because despite commonly held beliefs, as a small business owner you do not need to be the expert in everything. Connect with Us: If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!Today we are following on from last weeks episode where we were joined by Adrienne Donnelly from Seed Virtual Assistants and Organised by Adrienne to discuss the value of engaging VA’s to support your business growth. In today’s episode Matt and Kristy-Lee share how they leverage the support of VA’s (virtual assistants) to support their businesses, and how their clients do the same.We share practical strategies on how you too can use VA’s to buy back your time, and support your business growth.Connect with Us: If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!Today we are joined by Adrienne Donnelly from Seed Virtual Assistants and Organised by Adrienne to discuss the value of engaging VA’s to support your business growth. Adrienne is an experienced personal virtual assistant and mentor to other established and aspiring VA’s across Australia.Since the beginning, Adrienne has held a passion (and a knack) for all things organisation and facilitation and has made it her business to ensure all the t’s are crossed and the i’s are dotted, offering the ultimate peace of mind to the businesses and individuals she supports. Since launching her business, Adrienne has connected with industry professionals of all kinds. Now, she has a team of specialists that work with her on projects, including other VAs, graphic designers, photographers, videographers, copywriters, website developers and editors.With ever-growing opportunities in the digital world, and the capacity to work remotely, flexibly and often immediately, Adrienne believes that virtual assistants are becoming increasingly sought-after. Adrienne is also a co-founder of The Newcastle Virtual Assistants Network, which has fulfilled a need for connection and collaboration in the industry, and has become an incredible opportunity for local business owners since its inception in 2019. Connect with Adrienne: https://www.organisedbyadrienne.com.au/https://www.seedvirtualassistants.com.au/Connect with Us: If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show.In today’s episode we are talking about setting your goals and intentions for 2025.Specifically today, we unpack the SMART goal setting framework. SMART is an acronym and here is the breakdown of how to create SMART goals:Specific: Your goals needs to be specific, this means you need to clearly define what you want to achieve. This might be increase revenue by 10%, secure 5 new high ticket clients who spend at least $50k each in the calendar year, help 50 new people, hire 5 new sales staff – it can be anything, but it must be specific. Measurable: You need to be able to measure your goal, so set criteria to track progress. Take the increase revenue by 10% example – that’s measurable, and you could break that down so that you can see how you are tracking towards that on a monthly basis.Attainable: Whilst we love a lofty goal, and may have set a few ourselves in the past, it’s important to ensure your goals are realistic and achievable. It also needs to be something you have the control to action.Relevant: It’s critical to align goals with your broader business objectives. There is no point chasing a goal that doesn’t align with the bigger picture of what you want to achieve long term. Time-bound: This is essential, do you want to get this done this week, this month, or this year. There needs to be a date on any good goal.Connect with Us: If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!In today’s episode we are talking about the power of reflecting back on 2024 in order to set yourself up for a successful 2025.Specifically, we recommend reflecting on:Top Lessons Small Businesses Learned in 2024What were the lessons you learnt last year (good or bad)?What specifically have they taught you?What knowledge have you gained?Reflect On and Celebrate Your Wins:Acknowledge the milestones you achieved, big or small.It’s important to remember the good things we achieve in business.What the January 2024 version of you think of these wins?The Numbers Look is your profit and loss, what is it telling you?Reflect on the key metrics that matter to you.Can you look at reviews and customer feedback data?Reflect on Mistakes Without Guilt:If you are striving to improve or grow your business, you will make a mistakes, celebrate them, they are signs you’re learning;Approach this in a guilt-free way, mistakes are part of businessWhat lessons have you learnt from these mistakes?We recommend creating a 'Lessons Learned' document as part of your reflection process that you can come back to and build on.Connect with Us:If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!In today’s episode we are following on from our discussion last week with Ryan Griffin from Chunky Duck.Today we are sharing 5 simple SEO strategies for small businesses who want to do a little DIY SEO over the Christmas period.Our 5 strategies are:1. Keyword Research – Find What Your Customers are Searching ForKeyword research is the foundation of any successful SEO strategy. It helps you understand what terms your potential customers are using to search for your products or services.Tip: Look at competitor websites to identify keywords they’re ranking for.2 Optimize Website Titles and Meta DescriptionsTitles and meta descriptions are the first things people see on search engine results pages (SERPs). Well-optimized titles and descriptions can significantly improve your click-through rate (CTR).Tip: Keep your titles and meta descriptions focused on the user’s intent – what do they want to know or solve by clicking on your link?3. Create High-Quality, Engaging ContentGoogle values content that is helpful, informative, and answers user queries. Creating high-quality content is one of the best ways to improve your SEO ranking and engage your audience.Tip: Include relevant keywords in your blog titles, headings, and within the content naturally, but avoid keyword stuffing.4. Improve Your Website’s Mobile ExperienceWith more people using smartphones to browse, Google considers mobile-friendliness a key ranking factor. A website that is mobile-friendly provides a better user experience and boosts SEO.Tip: If your site is slow on mobile, consider optimizing images and removing unnecessary plugins that may be slowing it down.5 Encourage and Manage Customer Reviews Online reviews are a powerful ranking factor, especially for local SEO. Positive reviews not only improve your reputation but also influence search engine rankings.Tip: Use reviews to identify common customer pain points or satisfaction factors, and improve your products or services based on feedback.Connect with Us: If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!In today’s episode we are joined by special guest Ryan Griffin from Chunky Duck.Like many of us entrepreneurs, Ryan’s journey to his current business has not been a straight line. Initially a professional baseball player, he returned to Australia ready to start his career in digital marketing. He worked for many years in a marketing agency before turning to scuba diving and juggling freelancing. As Covid hit he went all in on his own digital agency–now known as ChunkyDuck.In today’s discussion Ryan helps us understand what SEO (Search Engine Optimisation) is, and why it’s important for every business. We also discuss the impacts AI is having on search, SEO and organic reach.If you’d like to connect with Ryan you can find him on LinkedIn here, or head over to Chunky Duck to check out their work.Connect with Us:If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!In today’s timely episode, we take a quick dive into how to confidently deliver a price increaseto your customers.Increasing prices can be a delicate process, but with the right approach, businesses can do itconfidently without losing customers. Here are some strategies to consider:Communicate Clearly and Transparently: Explain the reasons behind the price increase to your customers. Whether it's due to rising costs, improved quality, or added features, transparency helps customers understand and accept the change.Highlight Added Value: Emphasize any improvements or additional benefits that come with the price increase. This could include better materials, enhanced services, or new features that justify the higher cost.Implement Gradually: Instead of a sudden hike, consider a phased approach. Gradual increases can be less shocking to customers and give them time to adjust.Offer Alternatives: Provide different pricing tiers or packages. This way, customers can choose an option that fits their budget while still experiencing the value of your offerings.Reward Loyalty: Show appreciation to your loyal customers by offering them exclusive deals or discounts. This can help maintain their trust and loyalty even with the price increase.Train Your Team: Ensure your sales and customer service teams are well-prepared to handle questions and objections. Equip them with the right information to explain the value and reasons for the price increase confidently.Monitor Feedback: After implementing the price increase, closely monitor customer feedback and sales data. This will help you understand the impactt and make any necessary adjustments.By following these strategies, businesses can increase their prices confidently while maintaining customer satisfaction and loyalty.Connect with Us:If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here:https://www.instagram.com/aussmallbizshow/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!In today’s timely episode, we briefly chat about the impact of the Black Friday Sales and 5 tips for any business owner thinking about offering a discount or having a sale.Offering discounts can be a great way to attract customers and boost sales, but it's important to approach it strategically. Here are five key considerations for businesses planning to offer discounts on their products and services:Understand Your Profit Margins: Before offering any discount, ensure you know your profit margins. Discounts can significantly reduce your profit per sale, so it's crucial to calculate how much of a discount you can afford to offer without harming your bottom line.Target the Right Audience: Not all customers are motivated by discounts. Tailor your discount offers to specific customer segments, such as new customers, loyal customers, or those who have abandoned their carts. This targeted approach can maximize the effectiveness of your discounts.Set Clear Objectives: Define what you aim to achieve with your discount strategy. Whether it's clearing out old inventory, attracting new customers, or increasing sales during a slow period, having clear goals will help you design more effective discount campaigns.Avoid Over-Discounting: Frequent discounts can lead to customers expecting lower prices and waiting for sales, which can devalue your brand and reduce perceived product quality. Use discounts sparingly to maintain a balance between attracting customers and preserving your brand's value. Monitor and Analyse Results: Track the performance of your discount campaigns to understand their impact on sales, customer behaviour, and overall profitability. Use this data to refine your strategies and make informed decisions about future discounts.By considering these factors, businesses can use discounts effectively to drive sales and enhance customer loyalty without compromising their profitability or brand value.Connect with Us:If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances

Welcome to this weeks’ episode of The Australian Small Business Show!In today’s episode we are joined by special guest Lexi Smith from Money Vine.After a decade as a financial adviser, Lexi hung up her heels to focus on helping other mums (and their partners) get on top of their finances, rather than simply making the wealthy, wealthier. She works with individual and business owners to better manage their money to achieve their goals.In this episode, we talk to Lexi about what exactly a financial coach is, and how they can help you, and importantly what the difference is between a financial coach, a financial advisor and a financial counsellor to help you determine which is the right support for you and your business.If you’d like to connect with Lexi her website is here: https://moneyvine.com.au/Her Instagram handle is @moneyvine.au and you can find her on LinkedIn here: https://www.linkedin.com/in/lexi-smith-moneyvine/Connect with Us:If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshow Or follow us on Instagram here: https://www.instagram.com/aussmallbizshow/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances

Welcome to this weeks’ episode of The Australian Small Business Show!In today’s episode we arerevisiting something we touched on in Episode 21 – Google Reviews.In that episode we were looking at 5 low cost ways to attract new customers, and we touched on the value of Google Reviews.Today we’re diving deeper into what they are, and why they are good to do.Specifically we look at:-How Google Reviews help your SEO;-Why other customers want to read them;-How you can improve business when reviews aren’t 5 stars;-How they are effective in generating new business.Connect with Us:If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances

Welcome to this weeks’ episode of The Australian Small Business Show!In today’s episode we are discussing the fast-approaching Christmas period, when many businesses will close down.There are many things you need to do to prepare your business for this period, including when it comes to your team.Many business owners are unaware that the Modern Awards recently changed – impacting the rules around forced leave and leave without pay over the Christmas period.In this episode we discuss these new rules, and what business owners can and can’t do, the things you need to do to prepare your team for the close down period, and some other considerations to prepare your business for the Christmas close down period.Connect with Us:If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshow Or follow us on Instagram here: https://www.instagram.com/aussmallbizshow/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!In today’s episode we are discussing 5 low cost ways to acquire new customers.Let’s face it, none of us love having to throw buckets of money on paid ads of any sort, and sometimes we simply don’t have the budget. Whether you’re actively paying for advertising or marketing, or tightening the purse strings, these strategies are all effective.The strategies we discuss today are: Asking for and seeking referrals;Getting and using reviews and testimonials; Using social media organically and authentically; Loyalty systems; Partnerships and networks.Connect with Us:If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshow Or follow us on Instagram here:https://www.instagram.com/aussmallbizshow/ * Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!In today’s episode we are joined by returning guest Cat Matson  from Impactful Presenters.Cat first joined us back in Episode 4 of the podcast, where she shared her strategy for the small business owners elevator pitch. Today we are chatting about a slightly different topic.Today we are talking about doing business your way – and not blindly following every expert who claims to have every answer to all of our business problems.As we discuss, between the 3 of us we have over 100 years of experience in small business, so we’ve seen a thing or two. We’ve seen some great strategies that work well, and we’ve tried things that definitely didn’t.We’ve also seen change, a whole lot of it. So we discuss whose advise to follow and when, how the roles of mentors and coaches has changed, and continues to change, and how important (and possible) it is to do business your way, and on your terms.Connect with Cat Matson: If you've enjoyed todays episode, be sure to connect with Cat and let her know. Cat's website: https://www.impactfulpresenters.com/ Connect with Cat on Linked In: https://www.linkedin.com/in/catmatson/Or take a listen to the Speaking with Confidence Podcast, wherever you love listening in.Connect with Us: If you're an Australian Small Business Owner, we'd love to connect with you on socials. You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!In this episode we are following on from our discussion with Sanki Tennakoon from Stellar Frequency last week when we spoke about using AI for our content and copywriting.Today we thought we’d explore the different ways we are seeing AI technology used in the businesses we work with, and also how we are using it in our businesses.We discuss the rapid pace of change and improvements in AI technologies, and how all of the programs we use in our online businesses are integrating some form of AI.Specifically we discuss the use of:CanvaWixKajabSearchieLoomTangoScribeChat GPTMurphyAdobeZoom / Teams+ moreIf you're an Australian Small Business Owner, we'd love to connect with you on socials.You can give our Facebook Page a like here:https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here:https://www.instagram.com/aussmallbizshow/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!In this week's episode we are excited to welcome back special guest Sanki Tennakoon from Stellar Frequency. Sanki is a genre spanning content writer, copywriter and consultant who has over a decade of experience in marketing and communications.We last spoke to Sanki back in Episode 7 when we asked the question: ‘what is a copywriter’ and really, how can they help our businesses?’Today we’re talking AI – and how, when, and if you should use it to create copy and content for your small business.If you’d like to reach out to Sanki you can visit her website here: https://stellarfrequency.com/ or connect with her on LinkedIn here: https://www.linkedin.com/in/sanki-tennakoon-stellar-frequency-copywriting-consulting-marketing/If you're an Australian Small Business Owner, we'd love to connect with you on socials.You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!Today we’re staying on the accounting theme, and unpacking how to select the right accountant for your business.For many of us, Kristy-Lee included, this has been a pain point in the past.Matt unpacks for us the various qualifications, certifications and licences your accountant should have, and how you can check if they actually have the qualifications they say they do.We also speak about the difference between the qualifications of an accountant and financial advisor, and whether the same person needs to be both for your business.Importantly, depending on your needs, we discuss whether you need a specialist accountant, or a series of specialist accountants to handle your requirements, or is in fact a one stop shop the best option for you.Finally, but most importantly we talk about the need to find an accountant that works with you, communicates with you the way you like and who you feel comfortable working with.If you're an Australian Small Business Owner, we'd love to connect with you on socials.You can give our Facebook Page a like here:https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here:https://www.instagram.com/aussmallbizshow/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.

Welcome to this weeks’ episode of The Australian Small Business Show!In this weeks episode we are focusing back on the numbers side of business. For many of you this is the time of year that you may be working with your accountant to get your year-end finalised and tax returns lodged. And you may thing that your accountant will proactively filling you in on all the things you need to know and do, in order to improve things for next year. Unfortunately, that’s not always the case.Today Matt is sharing 6 key questions he thinks every business owner should be asking their accountant right now.These questions centre around:Looking at business structures and assessing whether it’s time for a change;Asking about cashflow improvementsAre there ways to pay less tax(legally)?What about changes to legislation, does any of that impact you?Is it time for professional financial advice;And of course how is your business performing?Being proactive with asking your accountant questions like these helps ensure you are maximising that relationship and making appropriate changes, updates and improvements to support your business moving forward.If you're an Australian Small Business Owner, we'd love to connect with you on socials.You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us onInstagram here:https://www.instagram.com/aussmallbizshow/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances

Welcome to this weeks’ episode of The Australian Small Business Show!Today is the final instalment in our 3 part series we are bringing you on the recent Closing the Loopholes Act which delivered a raft of changes to the Fair Work Act and our Industrial Relations laws.Today we are talking about the changes to the definition of Casual Employment.We start by discussing what these key changes are including:The new definition of a casual employee;The fact that the contract is no longer king;The need to consider the totality of the employment relationship;The obligation of employers to get the engagement right from the outset;The new casual conversion pathway;Updates to the provision of a new Casual Employment Information Statement.We then take a look at the risks, and incredible fines, that employers may face if they get this wrong.Finally, we discuss how these changes impact your current casual team members.If you're an Australian Small Business Owner, we'd love to connect with you on socials.You can give our Facebook Page a like here: https://www.facebook.com/theaustraliansmallbusinessshowOr follow us on Instagram here: https://www.instagram.com/aussmallbizshow/* Disclaimer: The information shared on The Australian Small Business Show is general in nature and does not constitute professional advice, legal or otherwise. We recommend consulting with your advisors on your specific circumstances.