The Art & Science of Learning

What impact would learning about our family history have on the way we live our life today? Understanding our family history goes beyond dates and places of our ancestors, it is digging into the historic context, events and motivations that shaped their lives. My guest has extensive experience in researching and writing family histories in a unique way that helps families learn how their lives have been shaped by the past. Janet Uren is a professional writer in Ottawa, Canada. She has written many books, family histories, biographies, feature articles, as well as writing for exhibitions. Janet began her career as assistant editor at the Canadian Geographic Magazine as well as working on several other publications, she is now an independent writer and consultant. Her passion for history, people and community comes across beautifully in her writing, but it also extends to other fields. In 2007, Janet founded the Linden House Theatre Company, a successful community theatre company in Ottawa. She not only runs Linden House, but also acts in its wonderful productions. Janet Uren: https://wordimage-history.ca/ Linden House Theatre Company: https://www.lindenpro.ca/

Bonnechere Caves in Canada is located under a hill of limestone, said by geologists to have been the bottom of a tropical sea 500 million years ago. The Caves are a weird and wonderful sight but it is also a rich learning experience that promotes lifelong learning in all aspects of the business. From young children going to learn about caves, bats, and fossils from a time before the age of the dinosaurs, to the young people working at the Caves who learn about geology and the running of a business. How can a tourism site be run as a learning experience for all that enter? I am joined by the owner who will share his story and how he built a business that promotes lifelong learning. Chris Hinsperger is the co-owner of Bonnechere Caves, an ancient natural wonder in Eganville, Ontario, about 120km west of Ottawa. As a student Chris worked at the Caves learning about the history and how to run the business from the owners, Tom and Ruth Woodward. The Caves were discovered and explored by Tom Woodward in 1955 and became a major attraction with learning at the heart. Bonnechere Caves: http://www.bonnecherecaves.com/

One of the great challenges in learning new skills is being able to put them to practice in real scenarios. Although practicing in real scenarios offers critical learning, it also comes with serious risks. Can AI be the answer in creating on the job learning without the risks? My guest is an internationally recognized expert in AI in education and the technology he created helps people learn faster and more effectively. Dr Lewis Johnson co-founded Alelo in 2005 as a spinout of the University of Southern California, under his leadership Alelo has developed into a major producer of AI-driven learning products focusing on communication skills. Alelo has developed courses for use in a number of countries around the world, all using the Virtual Role-Play method. For his work on the first Alelo immersive game, Tactical Iraqi, he won DARPA’s Significant Technical Achievement Award and the I/ITSEC Serious Games Challenge. Alelo was a runner-up in the 2021 International E-Learning Awards and is a qualified team in the XPRIZE Rapid Reskilling competition. Lewis has been a past President of the International AI in Education Society, and was co-winner of the 2017 Autonomous Agents Influential Paper Award for his work in the field of pedagogical agents. Dr Lewis Johnson: https://www.alelo.com/team-w-lewis-johnson-ph-d/ Alelo: https://www.alelo.com/team-w-lewis-johnson-ph-d/ Topics discussed: Rapid Reskilling https://www.alelo.com/rapid-reskilling/ Case Study: Alelo’s learning products save lives in Iraq and Afghanistan https://www.alelo.com/2018/08/case-study-alelos-learning-products-save-lives-in-iraq-and-afghanistan/ Video demonstration of Alelo https://www.youtube.com/watch?v=edNIK6iONFA Rapid Reskilling Part I: Time for a radical rethinking of training https://www.alelo.com/2020/12/rapid-reskilling-part-i-time-for-a-radical-rethink-of-training/ Twitter: @LewisJohnson, @AleloTLT Facebook: https://www.facebook.com/lewis.johnson.7370/ https://www.facebook.com/Alelo-129539007396 LinkedIn: https://www.linkedin.com/in/lewis-johnson-468679/ https://www.linkedin.com/company/1123771/

From the start of the 2020 global pandemic, teachers around the world have experienced a drastically different way of teaching. It has been a challenging and often chaotic time, but there are also many valuable lessons to be taken that can improve teaching and learning in the long run. My guest has worked for many years with students and teachers in drastically different contexts and around the world. I’m happy to have her join me to discuss what we can take away from the extraordinary experience of teaching in the global pandemic. Aneeqa Rana is a solution-focused global education entrepreneur and consultant with more than 30 years of success across technology, innovation, and global education. Aneeqa has worked with teachers from around the world, and in a variety of contexts, to help them improve their teaching. Her entrepreneurial projects include franchising an afterschool learning center in Colorado, founding a tutoring center in Dubai, launching a hybrid afterschool learning center in Iraq, piloting a hybrid teacher professional development program in rural Pakistan, and developing a digital school/community center concept for rural Morocco. Aneeqa Rana: https://www.aneeqarana.org/ LinkedIn: https://www.linkedin.com/in/aneeqa-rana-m-s-m-ed-9a95348/

Virtual reality is well known for immersing people in activities such as flying, traveling in time, or in fictional worlds. But virtual reality can also be a powerful training tool. My guest in this episode has developed a virtual reality training experience that helps people to develop the capabilities to advocate for diversity, equity, and inclusion in higher education. Prof Jason Chen is the Gerdelman Family Term Distinguished Associate Professor of Education at the William & Mary School of Education in Virginia, USA. The questions that drive his research have to do with the variety of ways innovative technologies can be used as a tool for motivation, engagement, and learning. In 2016, with funding from the National Science Foundation, Jason and his multidisciplinary team of geoscientists, social scientists, theater professionals and technologists created a program called GeoDES. This program involves the use of innovative virtual reality simulations designed to help university faculty practice advocating for more diverse, equitable and inclusive departments. Prof Jason Chen: https://education.wm.edu/ourfacultystaff/faculty/chen_j.php The GeoDES program: https://www.wm.edu/peopleofwm/creative-critical-thinkers/chen-j/index.php Video: Virtual Reality Simulations for Diversity, Equity, and Inclusion: https://tinyurl.com/bnk95cc

Digital transformation has been a hot topic for some time. Integrating new digital technologies into the workflow of organizations, has been the focus of may leaders and IT departments. The focus is often on the actual technology, the investments needed, and the training that will be required. However, without carefully designing a new system (both in terms of technology and organizationally) there is a real danger that the new technologies will not have the desired impact. Although designing a system to support new technologies is time consuming and costly, my guest in this episode will explain why it is invaluable to the success of the organization. Kevin Pashuk is the Associate Vice-President of Digital Transformation & Technology at Sheridan College in Oakville Canada. Sheridan College is a leading postsecondary institution, educating approximately 24,500 full-time and 18,500 part-time students every year. Prior to this role, Kevin was Chief Information Officer at Appleby College in Oakville, Canada, a co-educational independent school serving over 750 students. Under his leadership, Appleby was a trailblazer in North America in implementing 1 to 1 educational technologies. Kevin has received several awards for his vision and leadership in digital transformations. He was awarded the inaugural 2010 IT Leader of the Year (SME) Award from Computerworld Canada, and awarded one of the Top 20 Innovative CIOs by Computer Reseller News for his work at Appleby College. LinkedIn: https://www.linkedin.com/in/kpashuk Twitter: https://twitter.com/InvisiTech

Everyone’s brain is wired differently, some more different than others, but none are the same. Understanding these differences, their strengths and challenges, are important to realize our full potential, learn better and work together. Siena Castellon is an 18-year-old neurodiversity advocate and best selling author of the wonderful book The Spectrum Girl's Survival Guide: How to Grow Up Awesome and Autistic. At the age of 12, Siena was diagnosed as autistic, dyslexic, dyspraxic and ADHD. As she searched for information to better understand these labels, she realized that the information she was looking for did not exist. This inspired her to set up a mentoring website for other people like her, to give practical tips and advice on how to navigate a world along neurotypical lines. Siena has gone on to have many great achievements that have helped and supported countless individuals. She launched Neurodiversity Celebration Week, an international campaign that aims to challenge negative perceptions and stereotypes about autism and learning differences by encouraging schools to flip the narrative from focusing on the challenges of being neurodivergent to focusing on strengths and talents. Over 760 schools and over half a million students from around the world took part in 2020. Siena has also won the 2018 Teen Hero BBC Radio One for her inspiring work. I’m thrilled to have her on the podcast to discuss the importance of understanding how people think and learn differently. Siena Castellon: https://twitter.com/NCWeek Neurodiversity Celebration Week: https://www.neurodiversity-celebration-week.com/ Book: The Spectrum Girl's Survival Guide: How to Grow Up Awesome and Autistic https://www.amazon.ca/Spectrum-Girls-Survival-Guide-Autistic/dp/178775183X

Oxford University offers a very unique learning experience that combines the tutorial system, ancient traditions, cutting-edge research and facilities, as well as diverse individuals from all corners of the world. The University is comprised of 39 colleges, with all students and faculty belonging to a college as well as their course department. One of the largest Oxford colleges is St Catherine’s College, fondly referred to as St Catz. I am delighted to be joined by the person leading St Catz to discuss the Oxford learning experience as well as her experience leading the College. Professor Kersti Börjars is the Master of St Catherine’s College and Professor of Linguistics. Her academic focus is in how languages change and why it happens. In January of 2020 Prof Börjars became the Master of St Catherine’s, coming from the University of Manchester where she was a linguistics professor and Associate Vice-President. Prof Kersti Börjars: https://www.stcatz.ox.ac.uk/person/borjars/ St Catherine’s College Oxford: https://www.stcatz.ox.ac.uk/

In this collaboration with The Learning Ideas Conference 2021, each episode will feature conversations with a selection of conferences speakers from around the world. In these conversations, each guest shares highlights from their conference talk, highlighting their fascinating work in the field of learning, sharing insights and tips, as well as what they are excited about in the future of learning. The Learning Ideas Conference: https://www.learningideasconf.org/ (0:06:15 hours) Gamification of Project Business Studies Matti Koivisto, Ph.D., South-Eastern Finland University of Applied Sciences, Mikkeli, Finland (0:20:15 hours) Make it Matter: A Collaborative Student-Led Engagement and Persistence Program Linda Elkins-Tanton, Ph.D., Arizona State University, Tempe, Arizona, USA; Turner Bohlen and Carolyn Bickers, Beagle Learning, Inc., Concord, New Hampshire, USA Beagle Learning https://en.beaglelearning.com/makeitmatter/ (0:32:45 hours) Integrating Intelligent Avatars with Classroom Teaching Lewis Johnson, Ph.D., Co-founder Alelo Inc., Los Angeles, California, USA Alelo https://www.alelo.com/team-w-lewis-johnson-ph-d/

In this collaboration with The Learning Ideas Conference 2021, each episode will feature conversations with a selection of conferences speakers from around the world. In these conversations, each guest shares highlights from their conference talk, highlighting their fascinating work in the field of learning, sharing insights and tips, as well as what they are excited about in the future of learning. The Learning Ideas Conference: https://www.learningideasconf.org/ (0:05:45 hours) * Wearable Enhanced Learning (WELL): Trends, Opportunities, and Challenges Prof. Dr. Ilona Buchem Professor of Media and Communication, Faculty of Economics and Social Sciences Beuth University of Applied Sciences Berlin, Berlin, Germany EATEL https://ea-tel.eu/sig /well Twitter https://twitter.com/mediendidaktik LinkedIn https://www.linkedin.com/in/ibuchem/ (0:22:00 hours) * ALICE (Adaptive Learning via Interactive, Collaborative and Emotional approaches) Track Chair: Santi Caballé, Ph.D., Open University of Catalonia, Barcelona, Spain Chair: Nicola Capuano, Ph.D., University of Basilicata, Potenza, Italy Prof Santi Caballé http://smartlearn.uoc.edu/team-members/santi-caballe/ Dr Nicola Capuano https://www.capuano.biz/ (0:33:50 hours) * BUILDING A UNIVERSITY OF TOMORROW - Xi'an Jiaotong-Liverpool University (XJTLU) * Cultivating Globally Minded Educators Chair: Sarah Qian Wang, Ph.D., Xi'an Jiaotong-Liverpool University, Jiangsu, China Dr Sarah Qian Wang https://www.xjtlu.edu.cn/index.php?cultureKey=en&q=staff&alias=qian-wang (0:47:20 hours) * Online Learning Always Happens Somewhere: Where and When Will Office Workers Learn Post-Pandemic? Imogen Casebourne, Learning Designer, University of Oxford, UK Imogen Casebourne http://www.education.ox.ac.uk/people/imogen-casebourne/ Twitter https://twitter.com/icasebourne LinkedIn https://www.linkedin.com/in/imogen-c-6170111/ (1:04:20 hours) * Remote Learning and Training Israel in Light of the COVID-19 Pandemic: Evidence from the Field Gila Kurtz, Ph.D., Holon Institute of Technology (HIT), Holon, Israel Prof. Gila Kurtz https://www.hit.ac.il/en/faculty_staff/Gila_Kurtz Linkedin https://www.linkedin.com/in/prof-gila-kurtz-ph-d-35619811/ Twitter https://twitter.com/gkurtz Instagram https://www.instagram.com/gila.kurtz/ Facebook https://www.facebook.com/kurtzgila (1:18:45 hours) * Topic-Based Learning Saves Resources and Improves Learning * Engagement between Corporate L&D and Education Sector Bruce Cronquist and Todd Stone, Dell Technologies, Seattle, Washington Bruce Cronquist https://www.linkedin.com/in/brucecronquist/ Todd Stone https://www.linkedin.com/in/tstone/ (1:32:20 hours) * Solving Gender and Racial Equity with Experiential Learning and AI Sheffie Robinson, Founder & CEO of Shamrck Education, Mississippi, USA Shamrck Education https://shamrck.education/ LinedIn https://www.linkedin.com/in/sheffierobinson/

In this collaboration with The Learning Ideas Conference 2021, each episode will feature conversations with a selection of conferences speakers from around the world. In these conversations, each guest shares highlights from their conference talk, highlighting their fascinating work in the field of learning, sharing insights and tips, as well as what they are excited about in the future of learning. The Learning Ideas Conference: https://www.learningideasconf.org/ (0:04:10 hours) * A Look Ahead: The Now and the Next of Learning and Technology within Organizations David Kelly, EVP & Executive Director, The Learning Guild, New York, NY, USA The Learning Guild https://www.learningguild.com/ Twitter https://twitter.com/LnDDave (0:19:15 hours) * Mindfulness Intervention Courses in STEM Education: A Qualitative Assessment Eunmi Kim, Ph.D., Co-founder of the Center for Contemplative Science, Korea Advanced Institute of Science and Technology (KAIST), Daejeon, Korea Prof. Eunmi (Jina) Kim https://www.chacmc.org/eunmi-kim (0:36:50 hours) * It's Time to Shift Our Perspectives: From Teaching How to Enabling Doing Hal Christensen, President of QuickCompetence, Forest Hills, New York, USA LinkedIn https://www.linkedin.com/in/halchristensen/

In this collaboration with The Learning Ideas Conference 2021, each episode will feature conversations with a selection of conferences speakers from around the world. In these conversations, each guest shares highlights from their conference talk, highlighting their fascinating work in the field of learning, sharing insights and tips, as well as what they are excited about in the future of learning. The Learning Ideas Conference: https://www.learningideasconf.org/ (0:02:50 hours) * Museums as Catalysts for Digital Learning Deborah Howes Adjunct Faculty , Museum Studies Program, Johns Hopkins University President of Howes Studio Inc, New York, NY, USA Howes Studio Inc. https://howesstudio.com/ Muslims in Brooklyn https://muslims.brooklynhistory.org/ LinkedIn https://www.linkedin.com/in/debseidhowes/ (0:31:15 hours) * Supporting the Development of Critical Thinking Skills through Work-Based Learning Activities: A Pilot Experience in the Educational Science Context Antonella Poce, Ph.D., Università degli Studi di Modena e Reggio Emilia, Rome, Italy LinkedIn https://www.linkedin.com/in/antonella-poce-9a63789/ Intellect https://piattaformaintellect.it/portale/index.php/about/ (0:45:25 hours) * Lab 21 – A Space for Learning, Sharing and Innovating Christina Merl, Ph.D., TalkShop/2CG®, Vienna, Austria Talk Shop/ 2CG https://www.lab21.cc/ Dr Christina Merle https://www.christinamerl.com/ Twitter: https://twitter.com/CMerl LinkedIn: https://www.linkedin.com/in/christinamerl/ Instagram: https://www.instagram.com/poetryinbusiness Facebook: http://www.facebook.com/TalkShop.cc (1:01:15 hours) * Teaching Data Science in a Synchronous Online Introductory Course at a Business School: A Case Study Prof. Dr. Marcus Birkenkrahe, Berlin School of Economics and Law, Berlin, Germany LinkedIn https://www.linkedin.com/in/birkenkrahe/ Twitter https://twitter.com/birkenkrahe

In this collaboration with The Learning Ideas Conference 2021, each episode will feature conversations with a selection of conferences speakers from around the world. In these conversations, each guest shares highlights from their conference talk, highlighting their fascinating work in the field of learning, sharing insights and tips, as well as what they are excited about in the future of learning. The Learning Ideas Conference: https://www.learningideasconf.org/ (0:03:30 hours) * Introduction to The Learning Ideas Conference David Guralnick, Ph.D. Founder and Chair of The Learning Ideas Conference President and CEO, Kaleidoscope Learning New York, New York, USA Website: http://www.davidguralnick.com/ (0:15:00 hours) * Learning on the Seam: The Intersection between Learning Science and User-Centered Design Alicia Sanchez, Ph.D. Director of Innovation, Defense Acquisition University Department of Defense, Fort Belvoir, Virginia, USA Advanced Distributed Learning Initiative https://adlnet.gov/ DAU https://www.dau.edu/ (0:32:00 hours) * At Your Best: Artificial Intelligence, People Analytics, Highly Realistic Avatars, Innovative Learning & Development Methodologies * Speech Analysis for Advanced Simulation * Digital Learning and Medical Simulation * A Digital Mindset for the Society 5.0: Experience an Online Escape Room Fernando Salvetti, Ph.D., Logosnet, Houston, Texas, USA LinkedIn https://www.linkedin.com/in/fernandosalvetti/ Logosnet www.logosnet.org e-REAL https://e-real.net/about/ (0:48:30 hours) * Taking Project-Based Learning Online Gary Natriello, Ph.D., Teachers College, Columbia University, New York, New York, USA Website https://www.tc.columbia.edu/faculty/gjn6/ (1:07:25 hours) * How to Design Compliance Training that is Engaging for Frontline Workers Lucia Stejer, Kaplan Professional, Sydney, Australia LinkedIn: https://www.linkedin.com/in/lucia-stejer-bbb0a122 Twitter: https://twitter.com/lstejer

Educational technology (EdTech) is a fast-growing industry that is expected to reach $404B in total expenditure by 2025. There are a staggering number of technologies that are labeled as educational, the Apple App Store alone has over 80 000 educational apps. However, the educational value of these technologies is not always clear. In this episode I am joined by a successful entrepreneur who shares her insights and experiences going from academia to building an EdTech startup. Dr Lindy Ledohowski is the Co-founder and CEO of EssayJack, a successful Canadian software startup that helps students improve their academic writing. Lindy was a tenure-track English professor, specializing in contemporary Canadian literature, when she developed the idea for her company. After years of teaching English to high school and university students, she saw that often students had great ideas, but made errors in academic writing. With her believe that if you can master the art of writing well, then you can achieve all your dreams, she quite her academic career and developed the technology to help her students. Dr Lindy Ledohowski Twitter: https://twitter.com/doctorlindy LinkedIn: https://www.linkedin.com/in/lindy-ledohowski EssayJack: https://www.essayjack.com/ EssayJack Twitter: https://twitter.com/essayjack EssayJack LinkedIn: https://www.linkedin.com/company/essayjack/ EssayJack Instagram: https://www.instagram.com/essayjack/ EssayJack Facebook: https://www.facebook.com/essayjack

Great art aims to transform us and our ideas in some way. As technology has enabled us to customize many of our interacts with the world, including the news we see and the people we communicate with, this can narrow our views. The pandemic has further put people in tiny social bubbles to keep them safe. But in the safety of our bubbles there is a danger of distancing everything and everyone who is different, causing catastrophic divisions. Humans are social animals and diversity of people and ideas is essential for a healthy life. Literature and film have a unique and important ability to take us out of our safe space to interact with different ideas and ways of being in this world. In this episode I’m joined by an expert in literature and film to discuss important ways in which we can break out of our bubbles and expand our minds through film and literature. Prof David Jarraway is Professor of American Literature and Film Studies at the University of Ottawa. His work focuses on 20th century American literature and film noir. David is the author of the book Wallace Stevens Among Others: Diva-dames, Deleuze, and American Culture (2015), among others including many essays on modern American literature and film. He is also the editor of Double-takes: Intersections Between Canadian Literature and Film (2013). Prof David Jarraway: https://uniweb.uottawa.ca/members/583v Books: TEACHING FILM, Edited by Lucy Fischer and Patrice Petro, esp. Part III: “Interdisciplinarities,” and Part VI: “Film and Media in the Digital Age” (New York: The Modern Language Association of America, 2012). David R. Jarraway, GOING THE DISTANCE: DISSIDENT SUBJECTIVITY IN MODERNIST AMERICAN LITERATURE (Baton Rouge: LSU Press, 2003), where I elaborate further on the “Open Subject” concept discussed in the Podcast. Blake Bailey, CHEEVER: A LIFE (New York: Alfred A. Knopf, 2009). The passage I quoted from this book (at the end of our conversation) appears on page 302, and is part of a Journal entry American novelist John Cheever wrote in 1962 just after the publication of his second novel entitled THE WAPSHOT SCANDAL. The citation reads: “I think of the enormous responsibilities and burdens that have, recently, overtaken modern fiction; to hold the attention of an audience whose attention is seriously challenged; to describe with coherence a society that has no coherence; to discover or invent links of precedence and tradition where there are none; to look into the moral questions . . . [and] to renew our sense of good and evil.”

Teaching topics that are sensitive, personal, or even taboo, can be extremely difficult. The skills needed go beyond good pedagogy and many other considerations need to be addressed. To discuss best practices and strategies for teaching sensitive topics, I am joined by a person running a ground breaking program that is teaching sexual assault prevention strategies to young women in Canada Dr Sara Crann is an Adjunct Assistant Professor in the Department of Psychology at the University of Windsor, Canada. She is the Co-Principal Investigator on a Public Health Agency of Canada grant to adapt and evaluate the Enhanced Assess, Acknowledge, Act (EAAA) Sexual Assault Resistance Program, also know as the Flip the Script program. This program is aimed at women in their first year of university, now also being adapted to adolescent girls, and teaches them ways to defend themselves against sexual violence. The program also addresses topics such as the definition of consent, discusses positive attitudes about sex and addresses society's pattern of victim-blaming. Flip the Script has proven to be a very effective program and I’m so glad to have Sara here to discuss how they address the teaching of such sensitive topics. Dr Sara Crann LinkedIn: https://www.linkedin.com/in/sara-crann-47755951/ Twitter: https://twitter.com/saracrann SARE Centre Sexual Assault Resistance Education Centre : http://sarecentre.org/ Article: Teaching women to fight back an effective way to reduce sexual assaults https://www.theglobeandmail.com/life/teaching-women-to-fight-back-an-effective-way-to-reduce-sexual-assaults-study/article36702176/ Sexual Assault Resistance Education for University Women: https://charlenesenn.ca/research/ Flip the Script study for teens will be recruiting participants. If you are interested please follow on social media: Instagram: @Girls.Resist Twitter: @Girls_Resist Wen Do Women’s Self Defence: wendo.ca Book: I Never Called it Rape https://www.harpercollins.ca/9780062844309/i-never-called-it-rape-updated-edition/

Reskilling and upskilling have become the leading trend in the field of Learning and Development (L&D) for 2021. With the start of the pandemic in 2020, L&D has had an unprecedented year in a variety of ways. Focus in the field has sharply moved away from the leading trends of the of the past few years, such as artificial intelligence, virtual reality, and learning analytics. To discuss the latest trends in workplace learning I am joined by a leader in learning technologies in the workplace. Donald Taylor is Chair of the Learning Technologies Conference in London, the leading workplace learning event in Europe and one he has led for the past twenty years. He was also Chairman of the Learning and Performance Institute from 2010-2021. Donald is the author of the book Learning Technologies in the Workplace (Kogan Page, 2017) and many articles. In 2007, he received the Colin Corder award for services to training, and in 2016, an honorary doctorate from London’s Middlesex University, for services to the Learning and Development profession. Since 2014, Donald has run the Learning & Development Global Sentiment Survey, which provides valuable insights to leaders of organizations and L&D professionals. It’s a pleasure to have Don back on the podcast to discuss the results of the L&D Global Sentiment survey for 2021. LinkedIn: https://www.linkedin.com/in/donaldhtaylor/ Twitter: https://twitter.com/DonaldHTaylor L&D Global Sentiment Survey 2021: https://donaldhtaylor.co.uk/survey/ Book: How to be a Webinar Master can be downloaded from www.webinarmaster.com