Episode 13
REMASTERED: Magic or Misery, with Shep Hyken (Customer Service, Business, Management, Leadership)
The Action Catalyst · Southwestern Family of Podcasts - Southwestern Family of Companies
January 14, 20258m 15s
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Show Notes
Shep Hyken, Chief Amazement Officer of Shepard Presentations, customer service and experience expert, author, and speaker, explains the true meaning of being "helpful", why it takes one to say yes, but two to say no, finding moments of magic, misery, and mediocrity, and the handy index card trick for your staff.