Delivering the WOW, with Richard Fain (Leadership, Travel, Culture, Business)
The Action Catalyst · Southwestern Family of Podcasts - Southwestern Family of Companies
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Show Notes
Richard Fain, the chairman and former long-term CEO of Royal Caribbean Group, recounts the dark days of the Covid pandemic for the cruise business, and explains cheap expensive decisions, the antidote to fear, elevating and innovating the industry, and why he literally, LITERALLY, had to cut a cruise ship in half.
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