CLIP: One To Say Yes, Two To Say No
The Action Catalyst · Southwestern Family of Podcasts - Southwestern Family of Companies
January 23, 20252m 8sbonus
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Show Notes
Shep Hyken, Chief Amazement Officer of Shepard Presentations, customer service and experience expert, author, and speaker, explains why when it comes to good customer service, it takes one to say yes, but two to say no.
Hear Shep's full interview in Episode 13 of The Action Catalyst.