Episode 144: Connecting The Manager, Employee, and Customer Satisfaction Chain
Details In this episode of The 90th Percentile, hosts BreAnne Okoren and Joe Folkman explore the powerful connection between leadership, employee engagement, and customer satisfaction. Drawing on research and real-world examples from companies like Se...
The 90th Percentile: An Unconventional Leadership Podcast
October 2, 202414m 4s
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Show Notes
<p>Details In this episode of The 90th Percentile, hosts BreAnne Okoren and Joe Folkman explore the powerful connection between leadership, employee engagement, and customer satisfaction. Drawing on research and real-world examples from companies like Sears and Zappos, they discuss how effective leadership drives employee engagement, which in turn boosts customer satisfaction and profitability. They also … <a href="https://zengerfolkman.com/episode-144-connecting-the-manager-employee-and-customer-satisfaction-chain/">Continued</a></p>
<p>The post <a href="https://zengerfolkman.com/episode-144-connecting-the-manager-employee-and-customer-satisfaction-chain/">Episode 144: Connecting The Manager, Employee, and Customer Satisfaction Chain</a> first appeared on <a href="https://zengerfolkman.com">ZENGER FOLKMAN</a>.</p>