Episode 108: How Leaders Focus Externally to Improve the Customer Experience
Details Have you ever been on the phone for an hour with customer service, and once you finally get to talk to a human to resolve your issue, they only say: “I’m sorry, I can’t help you.” And it’s true; they can’t.
The 90th Percentile: An Unconventional Leadership Podcast
April 19, 202317m 30s
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Show Notes
<p>Details Have you ever been on the phone for an hour with customer service, and once you finally get to talk to a human to resolve your issue, they only say: “I’m sorry, I can’t help you.” And it’s true; they can’t. They don’t have the power or authority to resolve the problem. It’s frustrating … <a href="https://zengerfolkman.com/episode-108-how-leaders-focus-externally-to-improve-the-customer-experience/">Continued</a></p>
<p>The post <a href="https://zengerfolkman.com/episode-108-how-leaders-focus-externally-to-improve-the-customer-experience/">Episode 108: How Leaders Focus Externally to Improve the Customer Experience</a> first appeared on <a href="https://zengerfolkman.com">ZENGER FOLKMAN</a>.</p>