MBA1781 Should You Outsource Customer Support
As your business scales, you’ll need more customer support. There are companies out there that can handle it for you. Easy, right?
Audio is streamed directly from the publisher (pdrl.fm) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
As your business scales, you’ll need more customer support. There are companies out there that can handle it for you.
Easy, right?
Just pay a fee, and let someone else answer questions, troubleshoot, and otherwise deal with your customers for you. But is it a good idea? By outsourcing support, do you give up something besides the workload?
We approach this issue a little differently in our company.
Today, we discuss the up-and-downsides of farming out your support. We’ll explain why some companies need to do this, what they get out of it, and what they lose. We’ll also share our own approach to support, and why it’s been so crucial to the success of our business.
Listen in, and decide what’s best for you. Click Play!
SUBSCRIBE
YouTube | Apple Podcast | Spotify | Podcast Feed
Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.