Terms of Service with Clare Duffy

We’re all used to paying the same price as our neighbor for the same product in the same store. But that system of consistent pricing is starting to change. Using consumer data to inform AI-powered pricing algorithms, some companies have begun charging different consumers different prices for the same product. Consumer Reports policy analyst Grace Gedye shares how this algorithmic pricing could affect your finances, and if there’s anything you can do to avoid it. Terms of Service is a CNN Podcasts and Goat Rodeo production. This episode was produced by Jay Venables. At Goat Rodeo, the lead producer is Rebecca Seidel, and the executive producers are Megan Nadolski and Ian Enright. At CNN, Dan Bloom is our Senior Producer and Dan Dzula is our Technical Director. Production support from Sofía Sanchez. Learn more about your ad choices. Visit podcastchoices.com/adchoices

A Los Angeles jury found that Meta and YouTube knowingly created addictive platforms that harmed the mental health of a young woman. It’s a landmark decision that could serve as a roadmap for thousands of similar cases. But will this legal pressure lead to real change to how social media platforms operate? And what can parents learn from this case? Clare is joined by Nicki Petrossi, host of the podcast Scrolling 2 Death, and Sarah Gardner, founder and CEO of the Heat Initiative, to talk about what this verdict could mean for their kids and future generations. Clare also made a video a few months ago walking through safety features and tools for monitoring kids’ social media use. You can find that here. Terms of Service is a CNN Podcasts and Goat Rodeo production. This episode was produced by Rebecca Seidel. At Goat Rodeo, the lead producer is Rebecca Seidel, and the executive producers are Megan Nadolski and Ian Enright. At CNN, Matt Martinez is our Senior Producer and Dan Dzula is our Technical Director. Production support from Sofía Sanchez. Learn more about your ad choices. Visit podcastchoices.com/adchoices

We’re surrounded by digital tools promising to help us track and manage our health. And there’s a growing set of products targeted at addressing women’s unique health needs, a category known as FemTech. Just how reliable are these tools? And is it safe to share our personal health data with them? Attorney and CEO of Femme Innovation, Bethany Corbin, explains the benefits and risks of using these products and how FemTech could help bridge the gender gap in health research. Terms of Service is a CNN Podcasts and Goat Rodeo production. This episode was produced by Cara Shillenn. At Goat Rodeo, the lead producer is Rebecca Seidel, and the executive producers are Megan Nadolski and Ian Enright. At CNN, Matt Martinez is our Senior Producer and Dan Dzula is our Technical Director. Production support from Sofía Sanchez. Learn more about your ad choices. Visit podcastchoices.com/adchoices

With Apple marking its 50th birthday next month, we dive into the inside story about how the iPhone maker and its founders changed the way we live, work and communicate by revolutionizing personal technology. How did Apple get its devices into more than a quarter of the world’s hands? And what’s coming in the next 50 years? CBS Sunday Morning Correspondent David Pogue tells Clare what he found while reporting his new book, “Apple: The First 50 Years.” Terms of Service is a CNN Podcasts and Goat Rodeo production. This episode was produced by Jay Venables. At Goat Rodeo, the lead producer is Rebecca Seidel, and the executive producers are Megan Nadolski and Ian Enright. At CNN, Matt Martinez is our Senior Producer and Dan Dzula is our Technical Director. Production support from Sofía Sanchez. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Excitement around AI has driven huge stock market gains over the past few years, but there’s growing worry that the good times may not last. Some investors worry we could be nearing an AI crash similar to the dot com bubble burst in 2000. So, how worried do individual investors need to be about what that would mean for the economy and their retirement funds? Investment strategist Ross Mayfield, of Baird Private Wealth Management, explains how this moment compares to past bubbles and shares some tips for investors. This episode is for informational purposes only and does not contain investment advice. Terms of Service is a CNN Podcasts and Goat Rodeo production. This episode was produced by Jay Venables. At Goat Rodeo, the lead producer is Rebecca Seidel, and the executive producers are Megan Nadolski and Ian Enright. At CNN, Matt Martinez is our Senior Producer and Dan Dzula is our Technical Director. Production support from Sofía Sanchez. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Misinformation and online scams are incredibly common, especially among older adults in the US. And with the rise of AI and dependence on online tools for so many aspects of life, they are becoming increasingly difficult to identify. So, how can we keep our parents and grandparents — and ourselves — safe online? Tazin Khan, founder and CEO of Cyber Collective, shares tips for staying “internet street smart.” Terms of Service is a CNN Podcasts and Goat Rodeo production. This episode was produced by Hazel Hoffman. At Goat Rodeo, the lead producer is Rebecca Seidel, and the executive producers are Megan Nadolski and Ian Enright. At CNN, Matt Martinez is our Senior Producer and Dan Dzula is our Technical Director. Production support from Sofía Sanchez. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Amid President Donald Trump's massive immigration crackdown, protesters have shared videos showing ICE agents appearing to photograph or videotape people with their cell phone cameras. The reason why? Investigative journalists at CNN found immigration agents are running facial recognition software to identify people. CNN reporter/producer Yahya Abou-Ghazala explains how this technology works and what it means for people who come into contact with ICE agents. For more information on the legality of President Trump’s immigration crackdown and the protests around it, check out this episode of the CNN podcast One Thing. And to learn more about how TSA uses facial recognition technology at airports, listen to this earlier episode of Terms of Service. Terms of Service is a CNN Podcasts and Goat Rodeo production. This episode was produced by Jay Venables. At Goat Rodeo, the lead producer is Rebecca Seidel, and the executive producers are Megan Nadolski and Ian Enright. At CNN, Matt Martinez is our Senior Producer and Dan Dzula is our Technical Director. Production support from Sofía Sanchez. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Many in Silicon Valley say smarter-than-humans “Artificial General Intelligence” is just around the corner. But is it really possible to create superhuman AI? And should we want to? AI researcher and Cohere co-founder Nick Frosst explains why he thinks the industry shouldn’t be focused on AGI. And he shares his take on perhaps the biggest question surrounding this technology: Could it pose an existential threat to humanity? Terms of Service is a CNN Podcasts and Goat Rodeo production. This episode was produced by Cara Shillenn. At Goat Rodeo, the lead producer is Rebecca Seidel Executive producers are Megan Nadolski and Ian Enright At CNN, Matt Martinez is our Senior Producer and Dan Dzula is our Technical Director. Production support from Sofía Sanchez and Dan Bloom. Special thanks to Ludlow House and On Air Presents. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Dating apps have been part of modern romance for years, but data suggests users are experiencing a bit of swiping fatigue. Hinge, however, has managed to avoid the dating app downturn. Hinge CEO Jackie Jantos chats with Clare about how the app supports the evolving needs of Gen Z daters, whether AI can help us find love, and her advice for people seeking connections this Valentine’s Day season. Terms of Service is a CNN Podcasts and Goat Rodeo production. This episode was produced by Jay Venables. At Goat Rodeo, the lead producer is Rebecca Seidel, and the executive producers are Megan Nadolski and Ian Enright. At CNN, Matt Martinez is our Senior Producer and Dan Dzula is our Technical Director. Production support from Sofía Sanchez. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Online sports gambling has become a massive business. That means that for individual bettors, there can be serious money on the line, too. So how exactly do sports betting apps work, and what should users keep in mind when placing bets? Sports betting apps say they have taken steps to protect customers, but Harry Levant, Director of Gambling Policy at the Public Health Advocacy Institute, thinks people should take caution. This episode includes references to suicide. Help is available if you or someone you know is struggling with suicidal thoughts or mental health matters. In the US: Call or text 988, the Suicide & Crisis Lifeline. Globally: The International Association for Suicide Prevention and Befrienders Worldwide have contact information for crisis centers. Terms of Service is a CNN Podcasts and Goat Rodeo production. This episode was produced by Hazel Hoffman. At Goat Rodeo, the lead producer is Rebecca Seidel, and the executive producers are Megan Nadolski and Ian Enright. At CNN, Matt Martinez is our Senior Producer and Dan Dzula is our Technical Director. Production support from Sofía Sanchez. Steve Lickteig is the Executive Producer of CNN Audio. Production support from Anna Sturla and Kelly Burns. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Silicon Valley leaders have said that the jobs poised to be most affected by AI are entry-level positions. What does the next generation of workers think about that? On this episode, three high school students share how they’re planning their futures with AI in mind. Plus, a tech executive shares advice for teens as they approach this changing job market. We’re taking listener questions for upcoming episodes! If you have tech questions or concerns you’d like answered, email us or send us a voice note at [email protected]. Terms of Service is a CNN Podcasts and Goat Rodeo production. This episode was produced by Jay Venables. At Goat Rodeo, the lead producer is Rebecca Seidel, and the executive producers are Megan Nadolski and Ian Enright. At CNN, Matt Martinez is our Senior Producer and Dan Dzula is our Technical Director. Production support from Sofía Sanchez. Steve Lickteig is the Executive Producer of CNN Audio. Production support from Anna Sturla and Kelly Burns. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Your email sits at the center of your online life — it holds personal communications, purchase history and the ability to reset other passwords. Email security isn’t just for people who handle sensitive information at work. How can everyone keep their emails and other online data more secure? Patricia Egger, Head of Security at Proton, shares some practical tips for safeguarding your communications – and talks about why it matters. One method of protecting your online data mentioned in this episode is using a password manager. Terms of Service put out an episode about this in 2024, which you can find here. Terms of Service is a CNN Podcasts and Goat Rodeo production. This episode was produced by Jay Venables. At Goat Rodeo, the lead producer is Rebecca Seidel, and the executive producers are Megan Nadolski and Ian Enright. At CNN, Matt Martinez is our Senior Producer and Dan Dzula is our Technical Director. Production support from Sofía Sanchez. Steve Lickteig is the Executive Producer of CNN Audio. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Since 2024, multiple families have filed lawsuits against major AI companies, claiming their children were driven to self-harm and even suicide after talking with chatbots. Some AI companies have begun implementing safety measures, and legislation is cropping up to curb these potentially harmful uses of AI. If you’re a parent, what do you need to know about AI chatbots and what can you do right now to protect your kids? Julie Scelfo, the founder of the nonprofit Mothers Against Media Addiction (MAMA), shares her thoughts. This episode includes references to suicide. Help is available if you or someone you know is struggling with suicidal thoughts or mental health matters. In the US: Call or text 988, the Suicide & Crisis Lifeline. Globally: The International Association for Suicide Prevention and Befrienders Worldwide have contact information for crisis centers. Don’t miss Terms of Service live in New York City! On January 13 at Ludlow House, Clare will be interviewing Nick Frosst, co-founder of AI startup Cohere, about whether the tech industry should really be trying to build a superhuman, superintelligent AI. Visit the event page to get an invite. Terms of Service is a CNN Podcasts and Goat Rodeo production. This episode was produced by Rebecca Seidel. At Goat Rodeo, the lead producer is Rebecca Seidel, and the executive producers are Megan Nadolski and Ian Enright. At CNN, Matt Martinez is our Senior Producer and Dan Dzula is our Technical Director. Production support from Sofía Sanchez. Steve Lickteig is the Executive Producer of CNN Audio. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Finding information online can be overwhelming. And as more people turn to chatbots for information, search engines are adapting. Google Search has added an AI mode and its chatbot, Gemini, to help users get the information they need. So what’s the best way to conduct a search now? Robby Stein, vice president of product at Google Search, walks us through the newest features available to users. Don’t miss Terms of Service live later this month in New York City! On January 13 at Ludlow House, Clare will be interviewing Nick Frosst, co-founder of AI startup Cohere, about whether the tech industry should really be trying to build a superhuman, superintelligent AI. Visit the event page to get an invite. Terms of Service is a CNN Podcasts and Goat Rodeo production. This episode was produced by Jay Venables. At Goat Rodeo, the lead producer is Rebecca Seidel, and the executive producers are Megan Nadolski and Ian Enright. At CNN, Matt Martinez is our Senior Producer and Dan Dzula is our Technical Director. Production support from Sofía Sanchez. Steve Lickteig is the Executive Producer of CNN Audio. Learn more about your ad choices. Visit podcastchoices.com/adchoices

After a head-spinning year in the worlds of health and technology, Audie Cornish of The Assignment sat down with Dr. Sanjay Gupta and Clare Duffy to break down the stories that ended up on all their podcasts this year. Producer: Dan Bloom Technical Director: Dan Dzula Executive Producer: Steve Lickteig Learn more about your ad choices. Visit podcastchoices.com/adchoices

If you have new tech gadgets on your holiday wishlist, chances are you also have old devices that have passed their prime. What’s the safest and most responsible way to get rid of these items? Christine Datz-Romero, the co-founder and executive director of the Lower East Side Ecology Center, shares some tips for reducing and recycling e-waste. Terms of Service is a CNN Podcasts and Goat Rodeo production. This episode was produced by Hazel Hoffman. At Goat Rodeo, the lead producer is Rebecca Seidel, and the executive producers are Megan Nadolski and Ian Enright. At CNN, Matt Martinez is our Senior Producer and Dan Dzula is our Technical Director. Production support from Sofía Sanchez. Steve Lickteig is the Executive Producer of CNN Audio. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Making friends can be hard. So, 23-year-old Avi Schiffmann decided to create his own Friend, a wearable AI device that he says “bottles” the best human relationships he’s had. Friend listens and creates “memories” of everything you say and chats with you via an app. Clare sat down with Avi to discuss why he created the device, his controversial New York City marketing campaign and why he thinks we should embrace a new kind of relationship with AI. We’re taking listener questions for upcoming episodes! If you have tech questions or concerns you’d like answered, email us or send us a voice note at [email protected]. Terms of Service is a CNN Podcasts and Goat Rodeo production. This episode was produced by Cara Shillenn. At Goat Rodeo, the lead producer is Rebecca Seidel, and the executive producers are Megan Nadolski and Ian Enright. At CNN, Matt Martinez is our Senior Producer and Dan Dzula is our Technical Director. Production support from Sofía Sanchez. Steve Lickteig is the Executive Producer of CNN Audio. Production support from Anna Sturla and Kelly Burns. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Trying to get kids to spend less time online is an uphill battle. It can be hard to keep track of parental controls, especially when they function differently across devices and apps. Is there a single, foolproof way to stay on top of it all? Nicki Petrossi, host of the podcast Scrolling 2 Death, says it’s not that simple – but she does have some concrete tips for managing your kids’ screen time. We’re taking listener questions for upcoming episodes! If you have tech questions or concerns you’d like answered, email us or send us a voice note at [email protected]. Terms of Service is a CNN Audio and Goat Rodeo production. This episode was produced by Hazel Hoffman. At Goat Rodeo, the lead producer is Rebecca Seidel, and the executive producers are Megan Nadolski and Ian Enright. At CNN, Matt Martinez is our Senior Producer and Dan Dzula is our Technical Director. Production support from Sofía Sanchez. Steve Lickteig is the Executive Producer of CNN Audio. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Smart glasses aren’t a new idea, but they’re having a moment in Silicon Valley. With sleeker designs and AI-enhanced capabilities, the newest models of these glasses have the potential to enter the mainstream. But just how much can you actually do with smart glasses? And could they really one day replace our smartphones? CNN Tech Editor Lisa Eadicicco, who’s covered the tech and gadget world for more than a decade, has some thoughts. We’re taking listener questions for upcoming episodes! If you have tech questions or concerns you’d like answered, email us or send us a voice note at [email protected]. Terms of Service is a CNN Podcasts and Goat Rodeo production. This episode was produced by Hazel Hoffman. At Goat Rodeo, the lead producer is Rebecca Seidel, and the executive producers are Megan Nadolski and Ian Enright. At CNN, Matt Martinez is our Senior Producer and Dan Dzula is our Technical Director. Production support from Sofía Sanchez. Steve Lickteig is the Executive Producer of CNN Podcasts. Learn more about your ad choices. Visit podcastchoices.com/adchoices

With the launch of apps like OpenAI’s Sora 2, creating videos with AI is easier than ever. On our feeds, it’s getting harder to spot AI-generated videos — and to avoid obvious slop. How much of this boom is novelty and how much is here to stay? Henry Ajder, a deepfake expert and co-founder of the University of Cambridge’s AI in Business Program, charts the latest developments in the field and offers advice about trying to determine what’s real and fake. We’re taking listener questions for upcoming episodes! If you have tech questions or concerns you’d like answered, email us or send us a voice note at [email protected]. Terms of Service is a CNN Podcasts and Goat Rodeo production. This episode was produced by Jay Venables. At Goat Rodeo, the lead producer is Rebecca Seidel, and the executive producers are Megan Nadolski and Ian Enright. At CNN, Matt Martinez is our Senior Producer and Dan Dzula is our Technical Director. Production support from Sofía Sanchez. Steve Lickteig is the Executive Producer of CNN Podcasts. Learn more about your ad choices. Visit podcastchoices.com/adchoices

This week marks a special milestone for Terms of Service! It’s been one year of demystifying technology and talking about how to engage with new tools without getting played by them. To celebrate, CNN Anchor and Correspondent Omar Jimenez took over hosting duties to ask Clare about the inception of the podcast, how hosting has changed her own tech habits and what she hopes to achieve in the next year of Terms of Service. Listen to Omar’s podcast, CNN Presents: Tortured Justice, here. If you have tech questions or concerns you’d like answered, email us or send us a voice note at [email protected]. Terms of Service is a CNN Podcasts and Goat Rodeo production. This episode was produced by Cara Shillenn. At Goat Rodeo, the lead producer is Rebecca Seidel, and the executive producers are Megan Nadolski and Ian Enright. At CNN, Matt Martinez is our Senior Producer and Dan Dzula is our Technical Director. Steve Lickteig is the Executive Producer of CNN Podcasts. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Cryptocurrency ATM machines have become a prime tool for scammers to seize money from victims — in some cases, tens of thousands of dollars. How do these scams work, and how can you steer clear of them? Curt Devine, a producer for CNN Investigates, shares what his team found when they dug into these scams. You can read more about their investigation here. –For an upcoming episode, we want to know how AI is affecting high school students’ plans for what to study in college or what to pursue as a career. If you’re a high school student, or if you’re a parent of a teen who’d be willing to talk with us about this, please get in touch. Send us a voicenote or email at [email protected]. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Over the past few decades, we have all collectively gotten worse at reading. Is our ever-increasing screen time part of the problem? Or could new technology actually help us raise better readers? According to Susan Neuman, a specialist in early literacy development and a professor at NYU, it’s a bit of both. We’re taking listener questions for upcoming episodes! If you have tech questions or concerns you’d like answered, email us or send us a voice note at [email protected]. Learn more about your ad choices. Visit podcastchoices.com/adchoices

What if we could understand what the animals around us are saying? It’s the subject of countless movies and thought experiments, and something many of us wish we could do. Thanks to artificial intelligence, that reality may be closer than ever. Aza Raskin is the co-founder of the Earth Species Project, a nonprofit that's using AI to decode animal communication. He explains how AI identifies language patterns across the animal kingdom, which species we’re closest to understanding, and how to mitigate harms that could result from this new technology. We’re taking listener questions for upcoming episodes! If you have tech questions or concerns you’d like answered, email us or send us a voice note at [email protected]. The humpback whale songs you heard in this episode were recorded by the Monterey Bay Aquarium Research Institute. You can listen to the audio at https://freesound.org/s/498708/. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Frank McCourt was one of the first investors to make a bid to buy TikTok earlier this year, with a promise to give users more control over their own data. Months later, a TikTok deal has come together and it’s not clear he’ll be part of it. But Frank and his organization Project Liberty haven’t given up on their vision of an internet that puts users first, instead of handing over their personal information to big tech companies. Today on the show, he explains what that could look like in the AI era. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Tech platforms are increasingly trying to figure out how old you are. Why is this happening? And should you be worried about handing over your information to these platforms to verify your age? CT Jones, a culture writer at Rolling Stone, has been reporting on the rollout of new age verification laws. They explain how these laws work and what they mean for anyone navigating the internet. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Across the country, Americans are seeing their energy bills increase, in part due to the power demands of new AI data centers. But Rachel Cericola, a writer for the New York Times’ product review site Wirecutter, says that smart home technology could help lower your living expenses. She explains how you can solve everyday inconveniences with these gadgets and lower your utility bills at the same time. Learn more about your ad choices. Visit podcastchoices.com/adchoices