Season 8 · Episode 2
S8:E2 — ‘Modernizing our digital customer experience' — Ganesh Jayaram
Tell Me Why · American Airlines
June 23, 202510m 46s
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Show Notes
In the latest episode of Tell Me Why, Chief Digital and Information Officer Ganesh Jayaram joins Chief Communications Officer Ron DeFeo to discuss the critical role IT plays in enhancing the operation and customer experience. From app redesigns to new technologies supporting operations and customer interactions, the team is working hard to deliver a seamless digital journey.