Season 6 · Episode 6
S6:E6 – ‘Focused on a consistent, convenient & connected experience’ — Carolyne Truelove & Kim Cisek
Tell Me Why · American Airlines
July 14, 20239m 10s
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Show Notes
In the latest episode of Tell Me Why, Carolyne Truelove, Vice President of Reservations and Service Recovery, and Kim Cisek, Vice President of Customer Experience, join Ron DeFeo, Chief Communications Officer, to talk about how we’re working to deliver a better experience across all touch points of the customer journey through technology and investments in our products.