Season 2 · Episode 3
S2:E3 – “Repeatable activities that we can do consistently”
Tell Me Why · American Airlines
February 27, 20195m 23s
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Show Notes
In this episode of Tell Me Why, Kerry Philipovitch, Senior Vice President of Customer Experience, discusses the importance of our performance metrics like the number aircraft out of service in the morning (AOS), right start (RS-0) and turn time (T-0); how following a scripted process will ensure we perform consistently; and why a “back to basics” mentality will ultimately help us succeed, especially in peak seasons.