Season 2 · Episode 19
S2:E19 – “It’s all about transparency, visibility and collaboration”
Tell Me Why · American Airlines
July 31, 20195m 53s
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Show Notes
In the latest episode of Tell Me Why, we spent time at PHL with Sophia Philis Ortiz, Managing Director of Customer Operations, and Lakshman Amaranayaka, Managing Director of Customer Care. Together, they discuss how the team positively influences our customers’ journeys, how they focus on those customers having a safe, reliable and on-time trip, and how the leadership team works together to support frontline team members.