Season 2 · Episode 12
S2:E12 – “Elevating the customer experience during irregular operations” — Dalia Aho
Tell Me Why · American Airlines
May 15, 20196m 53s
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Show Notes
In the latest episode of Tell Me Why, we met with Dalia Aho, Managing Director of Customer Care, in the iconic rocking chairs at CLT, our second largest hub. She discusses the CLT700 initiative and how excited her team is about the increased flight schedule. She also explains how the CLT team uses automated resources and tools to help elevate the customer experience during stormy summer nights.